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SolarWinds Service Desk
IT Service Desk & Asset Management Software
(40)
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SolarWinds Service Desk Pricing, Features, Reviews and Alternatives
SolarWinds Service Desk FAQs
SolarWinds Service Desk has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available
These products have better value for money
Q. Who are the typical users of SolarWinds Service Desk?
SolarWinds Service Desk has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does SolarWinds Service Desk support?
SolarWinds Service Desk supports the following languages:
Spanish, Portuguese, Korean, French, Chinese (Simplified), English, Chinese (Traditional), German, Japanese
Q. Does SolarWinds Service Desk support mobile devices?
SolarWinds Service Desk supports the following devices:
Android, iPad, iPhone
Q. Does SolarWinds Service Desk offer an API?
Yes, SolarWinds Service Desk has an API available for use.
Q. What other apps does SolarWinds Service Desk integrate with?
SolarWinds Service Desk integrates with the following applications:
LogMeIn Rescue, Google Analytics 360, Dropbox Business, Jira, Jamf Connect, TeamViewer Remote, Microsoft Azure, Zapier, Gmail, Google Workspace, Google Drive, Azure Active Directory, Salesforce Sales Cloud, OneLogin, Harvest, Okta, Slack, LogMeIn Central, Zendesk Suite
Q. What level of support does SolarWinds Service Desk offer?
SolarWinds Service Desk offers the following support options:
24/7 (Live rep), FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk, Chat
SolarWinds Service Desk product overview
What is SolarWinds Service Desk?
SolarWinds Service Desk (formerly Samanage) enables modern organizations worldwide to deliver a superior service experience to their employees. The IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. Through unprecedented agility and scalability, SolarWinds Service Desk gives organizations the ability to rapidly and consistently deliver the services that employees need to get work done.
Key benefits of using SolarWinds Service Desk
Typical customers
Platforms supported
Support options
Training options
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SolarWinds Service Desk pricing information
Value for money
4.5
/5
572
Starting from
39
Per month
Other
Pricing options
Value for money contenders
SolarWinds Service Desk features
SolarWinds Service Desk users reviews
Overall Rating
4.6
/5
572
Positive reviews
97
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.75/10
362
190
18
1
1
Patrick B.
Biotechnology, 51-200 employees
Used daily for 2+ years
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We are in the pharmaceutical industry and have implemented samanage over 2 years ago. The system is perfect and easy to use which enables users to understand the problem and submit tickets!
The ease of use. The system allows the natural flow of tickets into problems, problems into changes and the audit trail is perfect for our validation/qa friends. We love that the API is easy to intergrate and have pulled in our sharepoint system with the API to automate tasks like account creation/separation.
The system could uses a few tweaks but I think this is just growing pains. The Samanage team has been straightforward with what they are implementing and changes are being released consistently. Over the past two years of having the system, I can say the updates are wonderful and truly address issues. Not purely cosmetic.
Saranjit S.
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
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Ease of use Able to create custom Workflows Ability to build custom reports
Procurement module can use some improvement but does what it's intended to do.
Ryan H.
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Samanage's software is the 5th HelpDesk software package I have used in my professional career of 20 years. It has some nice features, including the automated inventory for Windows workstations, and the ability to setup custom SLA's. But that is where the positive end. Things I don't care for are outdated "help" articles in their support portal, written by their own staff, that are inaccurate, and...
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Hi Ryan - We're always looking for feedback and suggestions to help us stay agile and keep up to date with our customers. Our community is a great way to engage and find help, however we realize that as the software continues to change, some of the solutions within the community can get outdated. We're always working to update as we go! As your customer success manager, I'd like to apologize if the experience with our support team was challenging. Our goal is always to surpass your expectations. Our search and filtering functionality has seen some enhancements over the last months and once we connect, I'm happy to take you through some of the enhanced dynamic reporting functionality that comes with the updates. I will reach out to set up some time for us to speak. - Britt, 919-648-0785
Matthew M.
Marketing and Advertising, 201-500 employees
Used daily for 2+ years
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Great software, have used this at two different firms now. Simple and easy with great reliability and reporting.
Samange is very quick to setup, customization's are easy and don't require programmers. The software has many editable fields that allow for quick reporting, SLA tracking, and user satisfaction.
The only limitation to Samange that I have seen is if you are working to resolve an item it is a one to one relationship. I would like to see the outbound emails tagged so that if a 3rd party is engaged and reply's via email it is auto captured in the system. Many to one responses are lacking.
Greg C.
Education Management, 201-500 employees
Used daily for 2+ years
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The software is robust and full features, everything from helpdesk to asset management. Also the integrations are great, having it easily connected to our zendesk instance allowing the ability to connect issues from zendesk to assets in samanage. This also makes tracking asset warranty simple.
When we purchased samanage it seemed to be focused on the asset management. Now they've geared to push more towards the helpdesk software built into to it. Not being able to disable to and remove the options.
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