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SolarWinds Service Desk vs Nagios XI Comparison (2026)
Add to Compare
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Good recommendations?
SolarWinds Service Desk
4.6
(577)5
365
4
192
3
18
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Nagios XI
4.5
(46)5
25
4
20
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Manage and prioritize service requests in one place with the SolarWinds Service Desk, and continuously improve how IT supports strategic business needs.
Monitor your IT infrastructure, spot problems before they occur, know immediately when problems arise, share availability data with stakeholders, detect security breaches, plan & budget for IT upgrades, reduce downtime & business losses
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
577
5
4
3
2
1
365
192
18
1
1
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this app4.5
46
5
4
3
2
1
25
20
1
0
0
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“It allows you to view all of your services in one convenient location and provides real time updates.”
KP
Katrina P.
IT Analyst
“Compared to other tools, it excels and allows a full overview of all teams using the desk with interactive dashboards to assist the Management team.”
RR
Richard R.
IT Manager
“Additionally, having a feature where you can search for users in your organization and the ticket history for them is a true bonus.”
Jesse Z.
Software Engineer
Pros
“The pricing structure can also get steep quickly as your host count scales up.”
DL
Drew L.
SR SYS Admin
“Nagios XI can be quite complex to set up the first time you use it.”
Yohan S.
Engineer
“Nagios XI was easy to setup (from the tools we tested), although it has many plugins you can always and easily create your own plugin (anything that is measurable), it has good alerting system when it comes to emails, seems like the GUI/UX could have been more modern but overall experience is very good.”
GB
Gil B.
DevOps
Cons
“The biggest issue was the cost per device. ”
Matt M.
Owner Director of Business Development
“It is hard to configure, relying on the command line to do many things and not easy to train admin users on administrating this tool.”
DH
Dan H.
IT Manager
“When answering to the helpdesk, my comments weren't registered.”
CM
Cláudia M.
EHS Engineer
Cons
“The GUI doesn't seem to be most updated and some of the features are hard to find (UX issue)”
GB
Gil B.
DevOps
“Certain features doesn't help you get down to the root-cause of the issues and investigation has to be done outside the tool.”
VS
VINAYAK S.
AGM
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features180
- 360-Degree Network Visibility
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Tasks Routing
- Automatic Backup
- Automation
- Autoresponders
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Benchmarking
- Bottleneck Identification
- Bug/Issue Capture
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Capacity Planning
- Catalog Management
- Categorization/Grouping
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Observability
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Container Monitoring
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Dashboards and Visualization
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Database Monitoring
- Decision Support
- Dependency Tracking
- Device Auto Discovery
- Diagnostic Tools
- Disaster Recovery
- Diverse Systems Monitoring
- Document Management
- Document Storage
- Downtime Tracking
- Drag & Drop
- Drag & Drop Editor
- Dynamic Network Optimization
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Encrypted Data Transmission
- Event Logs
- Event Tracking
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- Historical Trend Analysis
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Immediate Alert Notification
- Impact Management
- Improvement Suggestions
- Inbox Management
- Incident Alerting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Map Exporting
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Multi-Location Monitoring
- Multi-Network Capability
- Multi-System Monitoring
- Network Analysis
- Network Mapping
- Network Monitoring
- Network Resource Management
- Node Management
- Observability
- Online Forums
- Operational Risk Management
- Order Tracking
- Packet & Flow Analysis
- Password Management
- Performance Baseline
- Performance Baselines
- Performance Metrics
- Performance Monitoring
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Proactive Server Monitoring Software
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Remediation Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Rich Text Editor
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Self-Updating Maps
- Server Monitoring
- Server Monitoring For Cloud Deployments
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Software Scaling
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Threshold Alerts
- Transaction Monitoring
- Trend Analysis
- Troubleshooting
- Uptime Reporting
- User Management
- Virtual Machine Monitoring
- Virtualization
- Visual Analytics
- Web Traffic Reporting
- Workflow Automation
- Workflow Management
- Total features142
- 360-Degree Network Visibility
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerting
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Authentication
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automated Tasks Routing
- Automatic Backup
- Automation
- Autoresponders
- Availability Management
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Baseline Manager
- Benchmarking
- Bottleneck Identification
- Bug/Issue Capture
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Call Center Management
- Capacity Management
- Capacity Planning
- Catalog Management
- Categorization/Grouping
- Change Management
- Charting
- Chat/Messaging
- Chatbot
- Client Portal
- Cloud Observability
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Container Monitoring
- Content Library
- Content Management
- Contract/License Management
- Cost Tracking
- Credential Management
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Dashboards and Visualization
- Data Connectors
- Data Extraction
- Data Import/Export
- Data Mapping
- Data Migration
- Data Security
- Data Storage Management
- Data Visualization
- Database Monitoring
- Decision Support
- Dependency Tracking
- Device Auto Discovery
- Diagnostic Tools
- Disaster Recovery
- Diverse Systems Monitoring
- Document Management
- Document Storage
- Downtime Tracking
- Drag & Drop
- Drag & Drop Editor
- Dynamic Network Optimization
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Encrypted Data Transmission
- Event Logs
- Event Tracking
- Feedback Management
- Fixed Asset Management
- Forms Management
- Full Text Search
- Generative AI
- HIPAA Compliant
- Help Desk Management
- Historical Reporting
- Historical Trend Analysis
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- IT Risk Management
- Immediate Alert Notification
- Impact Management
- Improvement Suggestions
- Inbox Management
- Incident Alerting
- Incident Management
- Incident Reporting
- Interaction Tracking
- Internal Controls Management
- Inventory Control
- Inventory Management
- Inventory Tracking
- Investigation Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Language Detection
- License Inventory
- License Management
- License Tracking
- Live Chat
- Localization Automation
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Map Exporting
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Interface
- Mobile Network Troubleshooting
- Monitoring
- Multi-Channel Communication
- Multi-Currency
- Multi-Language
- Multi-Location Monitoring
- Multi-Network Capability
- Multi-System Monitoring
- Network Analysis
- Network Mapping
- Network Monitoring
- Network Resource Management
- Node Management
- Observability
- Online Forums
- Operational Risk Management
- Order Tracking
- Packet & Flow Analysis
- Password Management
- Performance Baseline
- Performance Baselines
- Performance Metrics
- Performance Monitoring
- Personalization and Recommendation
- Policy Management
- Predictive Analytics
- Prioritization
- Proactive Server Monitoring Software
- Problem Management
- Procurement Management
- Project Management
- Projections
- Purchase Order Management
- Queue Management
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receiving
- Recurring Issues
- Relationship Mapping
- Release & Deployment
- Release Management
- Remediation Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Resource Allocation & Planning
- Resource Management
- Rich Text Editor
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Risk Reporting
- Risk Scoring
- Role-Based Permissions
- Root Cause Analysis
- Rules-Based Workflow
- SSL Security
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Tools
- Self Service Portal
- Self-Updating Maps
- Server Monitoring
- Server Monitoring For Cloud Deployments
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Software Scaling
- Spend Analysis
- Spend Management
- Status Tracking
- Subscription Management
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management
- Threshold Alerts
- Transaction Monitoring
- Trend Analysis
- Troubleshooting
- Uptime Reporting
- User Management
- Virtual Machine Monitoring
- Virtualization
- Visual Analytics
- Web Traffic Reporting
- Workflow Automation
- Workflow Management
Integrations
- Total integrations24
- Automox
- Dameware Remote Everywhere
- Docker
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Cloud
- Google Drive
- Google Workspace
- Harvest
- JIRA Service Management
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Teams
- Nagios Network Analyzer
- Okta
- OneLogin
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
- Total integrations8
- Automox
- Dameware Remote Everywhere
- Docker
- Dropbox
- Google Analytics 360
- Google Chrome
- Google Cloud
- Google Drive
- Google Workspace
- Harvest
- JIRA Service Management
- Jamf Connect
- Jira
- LogMeIn Central
- LogMeIn Rescue
- LogMeIn Resolve
- Microsoft Azure
- Microsoft Entra ID
- Microsoft Teams
- Nagios Network Analyzer
- Okta
- OneLogin
- PagerDuty
- Salesforce Sales Cloud
- ServiceNow
- Slack
- SolarWinds Observability
- Squadcast
- TeamViewer ONE
- Zapier
- Zendesk Suite
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