SolarWinds Service Desk vs Odoo Comparison

Easy to use and integrate with other softwares. Fast interface and very easy to customize. Excellent!

The help desk module and the project module need more development and can be more helpfull if you can use an email interface on Help Desk.

Nothing, right now I’m completely frustrated about the program!

The service. It is the worst service I never have!

The best part is that it integrates different areas, from inventory control to a decent help desk that allows live chat with users. In addition, the cost is comparable to similar software.

Upgrades can sometimes cause problems in modules, but this rarely happens. In addition, although they are perfect for small and medium-sized companies, they are not perfect for large companies, due to the problem of handling large volumes.

The modular approach that Odoo takes makes it very easy for our company to fit it to our needs. It is very easy to use on a tablet as well, which helps me a lot when I am out in the plant and not at my desk.

The finality of transactions. If a transaction is validated or confirmed, it is all but impossible to go back and make a correction if an error occurred. Even things such as a sales order being entered and needing to be corrected, before it ever has shipped out, causes an issue. I truly wish that they would come out with a fix to this.

Awesome review David, so happy to hear how Onyx Systems is using Odoo! We look forward to continuing to help grow your business. :)

Ease of use, material designed UI, modular.

Need a bigger customer service presence in the US

Good interface Good improvements Good customer Service Fast workflow

Little mobile support Updates crash the software sometimes Urgent issue response time unreliable Missing common features

It is a fairly advanced ERP with many features that I recommend, it adapts to any company in any way possible. It allows a reduction of impressive expenses in a company. It has more than 2,000 modules that work with each other, all dedicated to the automation and improvement of processes within one or more companies simultaneously with any number of employees.

The enterprise service blocks many of the services that facilitate the administration of a company

nice user interface, lots of features that would be useful for future scale-up.

The software is OK, but customer support is horrible. I would say it is sub-standard in Australia. I would definitely not renew my license when it due. Rubbish customer service, AVOID!!!

Complete integration with the inventory of the company and the accounting, shows statistics in real time and consolidations between accounting and invoicing .. excellent ..

requires technical expertise to install, service and maintenance is difficult to find and of regular quality

great app, I use it weekly for service purposes, I highly recommend

crashes a bit, and some updates leave something to be desired

Un service commercial très performant et qui vous laisse dans le jus ensuite....

C'est une usine à gaz très compliquée, sans ergonomie et peu intuitive. Il y a de nombreux bugs... Et leurs consultants sont des cruches qui débutent et qui vous font donc payer leur formation. Leurs packs de support sont hors de prix et hors contrôle

The software works fine so long as you don't have to ever contact anyone from the company

The customer service is horrendously terrible! I am absolutely disgusted and can't believe this place is still in business!

The ease to learn the flow of the system, the ease of adaptation to the customer's requirement. the speed in the use of the database. Efficient search engines.

Software distributors have many procedural obstacles to be able to provide the implementation and support service without so much ineffective bureaucracy.

Odoo is affordable as well as open source tool for developing and building a tech product. It is a great tool to manager Routes in our business. It is a great tool for managing Orders and deliveries in our business. It also provides Category handling, customer master database and several other features.

It is hard to develop a new feature in odoo, Service is limited, and it lags sometimes when data is bulky.

The double-entry bookkeeping feature that I use in my daily life is an application that I can do many transactions faster and easier. It is very useful and functional.

It will be better for the customers to get the technical service back to the problems sooner. But it still has good software.

Functionality was the thing that made us try Odoo.

Their service was less than impressive when it came to discussing the fact that they initially assigned an inexperienced consultant to do the implementation

Customer service initially was good. Our technician was helpful until the point they realized our needs could not be met.

Be weary of empty promises. Retained Odoo for an EMR buildout after we were PROMISED they could deliver on our needs. Upon further interaction we realized these needs could not be met. Not only were we not refunded for the hours we had actually utilized, they refused to refund us any of our unused retainer. If you want to say goodbye to huge sums of money very quickly with no usable product by all means, retain Odoo. Will not refer nor will I be engaging them again in the future.

We use Odoo for comfortable customer service of our company. We were able to easily transfer the contact database from email to it. During the work it is convenient to discuss working moments by sending messages.

Without a high-speed Internet connection, Odoo begins to work noticeably slower. There is no online support service that could quickly help with problem solving.