GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Spiceworks Cloud Help Desk vs ConnectWise PSA Comparison (2026)

Add to Compare

Compare similar apps

Milvus

4.8

Zendesk Suite

4.4

Freshservice

4.5

Good recommendations?

Spiceworks Cloud Help Desk

ConnectWise PSA

Overview

Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!

No more hassling clients just to get paid. Make it easier to send invoices on time & track client payments with ConnectWise Manage business management platform.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

586

301

220

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.1

283

115

108

Value for money

Ease of use

Features

Customer support

60%

would recommend this app

Pros

“Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion.”

Raul S.

Professor

“Spiceworks Cloud Help Desk gives us value for money because it enhances team collaboration and provides accurate features.”

Piergiorgio T.

Project Manager

“We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner.”

Donna A.

IT Systems Manager

Pros

“We integrate ConnectWise PSA with NinjaOne RMM, Sophos, UniFi networking solutions, and backup platforms, allowing information to be centralised and reducing the need to switch between multiple systems.”

Josh D.

IT Support Engineer

“The automation and workflow capabilities can save significant time once configured properly, and the platform offers a comprehensive feature set that can scale with business growth.”

Josh D.

IT Support Engineer

“It provides a wide range of features for ticket management, customer management, workflow automation and reporting, and it works particularly well in an MSP environment where there are a large number of tickets and customers to manage.”

Harry Q.

First Line engineer

Cons

“There is one bug happens sometimes when I try to reply a customer inside the ticket.”

Naz Y.

Technology Integration and Support Specialist

“I know that the ads are a necessity, and that a paid subscription could fix the ads, but we do not pay, and they sometimes get annoying.”

Juan F.

CIO

“There also have been some access issues in the past.”

Jerren R.

Payroll Clerk

Cons

“There are also some minor quirks that can be frustrating, such as a ticket being updated by another engineer while you're writing a note, which can result in your text being lost unless you've copied it elsewhere first. While highly capable, some areas could be more intuitive and streamlined.”

Josh D.

IT Support Engineer

“Way too much whitespace all over and information density is not there on the new version like the old one..”

David L.

MSP Architect

“Some processes require more clicks than they ideally should, and finding specific information can occasionally be frustrating.”

Harry Q.

First Line engineer