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ConnectWise PSA
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
PSA tool designed for as-a-service businesses
Table of Contents
ConnectWise PSA - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: January 2026
ConnectWise PSA overview
What is ConnectWise PSA?
ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can also be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more. ConnectWise PSA offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into critical KPIs. ConnectWise PSA also comes as a mobile app for dealing with service requests and access data on-the-go.
Who uses ConnectWise PSA?
By industry, ConnectWise PSA reviewers are most commonly professionals in information technology and services (60%). The most frequent use case cited by reviewers is for managed service providers (MSP) (65%).
What are the most popular integrations for ConnectWise PSA?
The ConnectWise PSA integration most frequently cited by reviewers is ConnectWise Automate, a managed service providers (MSP) product rated 4.2 out of 5 for its integration with ConnectWise PSA.
Starting price
Alternatives
with better value for money
Pros & Cons
Connectivity
Ticketing
Management
Navigation
Responsiveness
Assistance
ConnectWise PSA’s user interface
ConnectWise PSA pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
3.8
Features
4.1
Ease of use
3.7
Customer support
3.7
Reviews sentiment
What do users say about ConnectWise PSA?
Users say ConnectWise PSA offers comprehensive ticket management, strong integrations, and a wide range of features that help streamline IT and business operations. They find it valuable for centralizing sales, billing, and technical services, and appreciate its flexibility and automation options for managed service providers. They note that it supports complex workflows and integrates well with third-party tools.
Reviewers report that the platform has a steep learning curve, with many finding it unintuitive and time-consuming to master. They mention slow performance, inconsistent customer support, and occasional bugs, and feel that onboarding and training require significant effort.
Select to learn more
Who uses ConnectWise PSA?
Based on 273 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ConnectWise PSA's key features
Most critical features, based on insights from ConnectWise PSA users:
All ConnectWise PSA features
Features rating:
ConnectWise PSA alternatives
ConnectWise PSA
Starting from
No pricing info
Auvik
Starting from
No pricing info
Acumatica Cloud ERP
Starting from
No pricing info
Splashtop
Starting from
6
Per month
ConnectWise PSA pricing
Pricing plans
Pricing details:
Basic
No pricing info
Features included:
- Ticketing
- Project & opportunity management
- Asset management (Configuration)
- Finance & billing
- Email connector
- Workflow automation
- Calendar synchronization
- Mobile application
Standard
No pricing info
Features included:
- ConnectWise Chat
- Agreement management
- Procurement & inventory
- GL integration
- Change approvals
- User-based billing
- Knowledge base
- Office 365 billing, monitoring & management
Premium
No pricing info
Features included:
- Marketing campaign management
- Cloud database access
- Sandbox
- Cisco Simple IT billing, monitoring & management
- Cloud infrastructure billing, monitoring & management
User opinions about ConnectWise PSA price and value
Value for money rating:
To see what individual users think of ConnectWise PSA's price and value, check out the review snippets below.
Brandon B.
VP of Operations
Greg H.
President
ConnectWise PSA integrations (125)
Integrations rated by users
We looked at 273 user reviews to identify which products are mentioned as ConnectWise PSA integrations and how users feel about them.
Integration rating: 4.5 (4)
“Synchronizes quotes from sell to oppotunites in connectwise and lists products from.connectwise”
“We are in the process of converting our quoting application from QuoteWerks to CPQ.”
“We bill out of manage which prevents manually entries by having the integration. ”
Sean M.
Account Manager
Integration rating: 4.8 (5)
“RMM is our monitoring Software and creates support tickets through ConnectWise manage. It's crucial they talk flawlessly.”
“Know what asset is attached to what user and being able to hop directly into a device from PSA is useful.”
Warren L.
General Manager
Integration rating: 4.4 (5)
“CWM reports is not a strength, while BG has it's limitations too, like data size and frequency, it's still necessary to really be able to understand what's going in.”
“If you are wanting nice dashboard with great metrics, this is the tool to use”
Shaun G.
Manager, Managed IT
Integration rating: 4.0 (5)
“Important that documentation is available through the course of working a ticket, there are limitations here but that's as much on IT Glue and CW.”
“Connectwise does have a great feature for configurations but connecting those configurations with ITGlue makes documentation much more powerful.”
Shaun G.
Manager, Managed IT
Integration rating: 5.0 (4)
“Warranty information populate automatically saves an enormous amount of time for report and diagnostics”
“ScalePad keeps track of asset warranty expiration dates for easy management”
Shaun G.
Manager, Managed IT
Integration rating: 4.3 (6)
“RMM integrations feed information into tickets and reduce necessary clicks to provide service”
Shaun G.
Manager, Managed IT
Integration rating: 4.3 (6)
“Network alerts are vital, and the integration for Auvik is extremely reliable.”
Lorenzo K.
Security Project Engineer
Integration rating: 4.8 (5)
“NinjaOne has some very detailed alert customization and allows us to alert on anything we're looking for from a workstation/server stance.”
Lorenzo K.
Security Project Engineer
Integration rating: 4.8 (8)
Integration rating: 3.0 (2)
Integration rating: 4.5 (2)
Integration rating: 4.5 (2)
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
Integration rating: 3.0 (1)
Integration rating: 5.0 (1)
Integration rating: 4.0 (1)
Integration rating: 2.0 (1)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
ConnectWise PSA support options
Typical customers
Platforms supported
Support options
Training options
ConnectWise PSA FAQs
ConnectWise PSA has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. What are the benefits of using ConnectWise PSA?
incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.
Q. Who are the typical users of ConnectWise PSA?
ConnectWise PSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does ConnectWise PSA support?
ConnectWise PSA supports the following languages:
English
Q. Does ConnectWise PSA support mobile devices?
ConnectWise PSA supports the following devices:
Android, iPad, iPhone
Q. Does ConnectWise PSA offer an API?
Yes, ConnectWise PSA has an API available for use.
Q. What other apps does ConnectWise PSA integrate with?
ConnectWise PSA integrates with the following applications:
GlassHive, ConnectWise SIEM, Constant Contact, Microsoft Outlook, Acronis Cyber Backup, Asset Panda, LogicMonitor, Jira, Inky, ScreenConnect, Intermedia Unite, NordPass Business, Zapier, Auvik, x360Sync, QuickBooks Online Advanced, Bedrock Data, PowerDMARC, ConnectWise RMM, INFIMA, NordLayer, Avalara, Cavelo Attack Surface Management, ConnectWise CPQ, OpsGenie, Sage 50 Accounting, Guardz, AlertOps, Sage 200, Acronis Cyber Protect Cloud, Salesforce Sales Cloud, Liongard, EasyDMARC, BrightGauge, MSP360 Backup, SmileBack, Kaseya VSA, NinjaOne, ITBoost, ShadowProtect, Bitdefender Antivirus Plus, Dynamics 365 Business Central, Domotz, QuickBooks Online, ConnectWise Automate, OpenText Core Endpoint Protection, Malwarebytes for Business, Google Calendar, Emersion, Veeam Data Platform, Xero, Moovila, ConnectWise Cybersecurity Management, x360Cloud
Q. What level of support does ConnectWise PSA offer?
ConnectWise PSA offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep)
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