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ConnectWise PSA

PSA tool designed for as-a-service businesses

Last updated: January 2025

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ConnectWise PSA - 2025 Pricing, Features, Reviews & Alternatives

What is ConnectWise PSA?

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can also be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

ConnectWise PSA offers a solution to streamline IT, with automation options for incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management. The customizable dashboards and reporting tools give detailed insight into critical KPIs. ConnectWise PSA also comes as a mobile app for dealing with service requests and access data on-the-go.

Benefits of using ConnectWise PSA

Billing & Invoicing: Use ConnectWise PSA's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise PSA to generate reports on whatever you want.

ITIL Processes Automation: Use ConnectWise PSA to automate the full range of ITIL process, including:
incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.

Starting from

No pricing info

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ConnectWise PSA's key features

Most critical features, based on insights from ConnectWise PSA users:

Remote Access/Control

3.9

(23)

Support Ticket Management

4.2

(22)

Remote Monitoring & Management

3.8

(11)

Real-Time Notifications

3.8

(18)

Billing & Invoicing

3.6

(11)

All ConnectWise PSA features

Features rating:

4.1

(255)

Client Management

4.0

(2)

Collaboration Tools

4.0

(1)

Contact Management

3.7

(19)

CRM

2.0

(2)

Dashboard

2.5

(2)

Incident Management

4.0

(4)

Inventory Management

3.5

(2)

IT Asset Management

3.4

(7)

Problem Management

4.0

(1)

Progress Tracking

4.0

(2)

Project Management

4.0

(2)

Project Templates

4.0

(1)

Real-Time Updates

4.0

(1)

Reporting & Statistics

2.0

(1)

Resource Allocation & Planning

4.0

(3)

Task Management

3.7

(6)

Time & Expense Tracking

4.0

(1)

Workflow Management

3.2

(6)

API

4.0

(1)

Accounting

3.0

(2)

Alerts/Notifications

4.0

(11)

Issue Management

3.9

(13)

Reporting/Analytics

2.8

(9)

Alerts/Escalation

3.8

(28)

Access Controls/Permissions

3.6

(5)

Activity Dashboard

4.3

(3)

Email Management

2.9

(13)

Patch Management

3.8

(12)

Service Level Agreement (SLA) Management

3.3

(6)

Automated Routing

4.0

(8)

Client Portal

3.0

(2)

Quotes/Estimates

2.5

(6)

Resource Management

4.5

(2)

Contract/License Management

3.5

(2)

Activity Tracking

4.0

(2)

Self Service Portal

2.5

(8)

Help Desk Management

5.0

(2)

Backup and Recovery

3.5

(8)

Document Storage

2.8

(12)

Accounting Integration

(0)

Real-Time Analytics

(0)

Purchasing & Receiving

(0)

Projections

(0)

Project Time Tracking

(0)

Third-Party Integrations

(0)

Timesheet Management

(0)

Approval Process Control

(0)

Real-Time Chat

2.0

(2)

Real-Time Data

(0)

Real-Time Reporting

(0)

Support Ticket Tracking

(0)

Active Directory Integration

(0)

Scheduling

(0)

Service Catalog

(0)

Single Sign On

(0)

SSL Security

(0)

Status Tracking

(0)

Change Management

3.0

(1)

Chat/Messaging

(0)

Capacity Management

4.0

(1)

Billable Items Tracking

(0)

Configurable Workflow

(0)

Configuration Management

(0)

Availability Management

(0)

Customer Database

(0)

Customizable Branding

3.7

(3)

Customizable Reports

(0)

Dashboard Creation

(0)

Data Import/Export

3.0

(1)

Document Management

(0)

Drag & Drop

(0)

Employee Management

(0)

Expense Tracking

3.0

(1)

Financial Management

(0)

Audit Trail

(0)

Asset Tracking

2.0

(1)

Invoice Management

(0)

Issue Auditing

(0)

Asset Lifecycle Management

(0)

IT Asset Tracking

(0)

IT Reporting

(0)

Knowledge Management

(0)

License Management

(0)

Maintenance Scheduling

(0)

Monitoring

(0)

Performance Metrics

(0)

Prioritization

(0)

ConnectWise PSA alternatives

ConnectWise PSA

4.1

(255)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

3.7

Features

4.1

Value for Money

3.8

Customer Support

3.7

Auvik

4.7

(80)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.4

Customer Support

4.6

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

HubSpot Service Hub

4.4

(174)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.1

Value for Money

4.3

Customer Support

4.6

ConnectWise PSA pricing

Value for money rating:

3.8

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

ConnectWise PSA integrations (122)

Integrations rated by users

We looked through 255 user reviews, to identify which products are mentioned as ConnectWise PSA integrations, and what is the users perception.

ScalePad Lifecycle Manager

Integration rating: 5.0 (3)

“Warranty information populate automatically saves an enormous amount of time for report and diagnostics”

“ScalePad keeps track of asset warranty expiration dates for easy management”

Shaun Gierent

Manager, Managed IT

1/2

ConnectWise CPQ

Integration rating: 5.0 (2)

“Synchronizes quotes from sell to oppotunites in connectwise and lists products from.connectwise”

“We bill out of manage which prevents manually entries by having the integration. ”

Sean McGree

Account Manager

1/2

ConnectWise Automate

Integration rating: 4.8 (4)

“RMM integrations feed information into tickets and reduce necessary clicks to provide service”

Shaun Gierent

Manager, Managed IT

IT Glue

Integration rating: 4.3 (3)

“Important that documentation is available through the course of working a ticket, there are limitations here but that's as much on IT Glue and CW.”

Shaun Gierent

Manager, Managed IT

BrightGauge

Integration rating: 4.5 (2)

“CWM reports is not a strength, while BG has it's limitations too, like data size and frequency, it's still necessary to really be able to understand what's going in.”

Shaun Gierent

Manager, Managed IT

ConnectWise RMM

Integration rating: 5.0 (2)

“RMM is our monitoring Software and creates support tickets through ConnectWise manage. It's crucial they talk flawlessly.”

Warren Large

General Manager

QuickBooks Online

Integration rating: 5.0 (4)

Auvik

Integration rating: 5.0 (2)

ConnectWise ScreenConnect

Integration rating: 4.5 (2)

Google Calendar

Integration rating: 4.5 (2)

NinjaOne

Integration rating: 5.0 (2)

ConnectWise Cybersecurity Management

Integration rating: 5.0 (1)

Dynamics 365 Business Central

Integration rating: 5.0 (1)

QuoteWerks

Integration rating: 5.0 (1)

Salesforce Sales Cloud

Integration rating: 4.0 (1)

N-central

Integration rating: 5.0 (1)

Jira

Integration rating: 3.0 (1)

HubSpot CRM

Integration rating: 3.0 (1)

Cisco Meraki

Integration rating: 5.0 (1)

Quoter

Integration rating: 5.0 (1)

OpsGenie

Integration rating: 4.0 (1)

Hudu

Integration rating: 5.0 (1)

ConnectWise PSA support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Knowledge Base

Phone Support

Chat

FAQs/Forum

24/7 (Live rep)

Training options

Live Online

Videos

Webinars

In Person

Documentation

ConnectWise PSA reviews

Overall rating

4.1

255

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.86/10

Rating distribution

102

Pros

“The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.”

Brandon B.

VP of Operations

“Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.”

Greg H.

President

“Overall my experience with Connectwise Manage has been positive. We've had the software in daily use for over 12 years so have grown with it as it's been developed and improved.”

Brandon B.

VP of Operations

Cons

“They made several accounting mistakes internally and tried to get me to pay for their mistakes.”

Aleksandr Y.

Chief Operation Officer

“ConnectWise hasn't made it to the 21st century and private equity is destroying the company.”

🔥 Paul S.

CEO

“Interface has been ignored for a long time - its universally uglier than ALL of its competitors.”

Jared M.

NOC Manager

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ConnectWise PSA FAQs

Q. What type of pricing plans does ConnectWise PSA offer?

ConnectWise PSA has the following pricing plans:
Pricing model: Subscription

Q. Who are the typical users of ConnectWise PSA?

ConnectWise PSA has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does ConnectWise PSA support?

ConnectWise PSA supports the following languages:
English

Q. Does ConnectWise PSA support mobile devices?

ConnectWise PSA supports the following devices:
Android, iPad, iPhone

Q. Does ConnectWise PSA offer an API?

Yes, ConnectWise PSA has an API available for use.

Q. What other apps does ConnectWise PSA integrate with?

ConnectWise PSA integrates with the following applications:
GlassHive, xAmplify, ConnectWise SIEM, Constant Contact, Microsoft Outlook, Acronis Cyber Backup, Asset Panda, LogicMonitor, Jira, Inky, ConnectWise ScreenConnect, Intermedia Unite, NordPass Business, Zapier, Auvik, x360Sync, QuickBooks Online Advanced, Bedrock Data, PowerDMARC, ConnectWise RMM, INFIMA, NordLayer, Avalara, Cavelo Attack Surface Management, ConnectWise CPQ, OpsGenie, Sage 50cloud Accounting, Guardz, AlertOps, Sage 200, Acronis Cyber Protect Cloud, Salesforce Sales Cloud, Liongard, EasyDMARC, BrightGauge, MSP360 Managed Backup, SmileBack, Kaseya VSA, NinjaOne, ITBoost, ShadowProtect, Bitdefender Antivirus Plus, Dynamics 365 Business Central, Domotz, QuickBooks Online, ConnectWise Automate, Webroot Business Endpoint Protection, Malwarebytes for Business, Google Calendar, Emersion, Veeam Data Platform, Xero, Moovila, ConnectWise Cybersecurity Management, x360Cloud

Q. What level of support does ConnectWise PSA offer?

ConnectWise PSA offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep)