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ConnectWise PSA

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A PSA Tool Designed To Run Your As-a-Service Business

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ConnectWise PSA Pricing, Features, Reviews and Alternatives

ConnectWise PSA product overview

Price starts from

69

Per month

What is ConnectWise PSA?

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run your technology solution business, connecting everything to allow for superior service delivery, know your business better, discover full-visibility billing, and handle handoffs without hiccups. The workflow rules defined in ConnectWise ConnectWise PSA cover all areas of the business, from sending targeted marketing campaigns, to tracking service delivery through service level agreements, to invoice creation and financial management. The app can be used for help desk and ticket management, project management, time tracking, customer relationship management, cloud application management, monitoring and billing, technician dispatching, asset tracking, billing and invoicing, procurement, inventory management and more.

Key benefits of using ConnectWise PSA

  • Billing & Invoicing: Use ConnectWise PSA's smart contract management to manage service contracts with agreement automation. Automate invoicing from service ticket data and sync payment details from your accounting system.

  • Project Management: Create work plans and timelines and get detailed reporting on progress. Use the workflow engine to set deadlines and receive notifications of overdue tasks. Also includes a sales-to-project conversion tool.

  • Helpdesk Management: Includes a ticketing system with workflow automation, SLA and performance monitoring and access tickets on-the-go from mobile devices.

  • Reporting & Dashboards: Dashboards show overviews as well as detailed explanations of KPIs. You can also use the custom report writer in ConnectWise PSA to generate reports on whatever you want.


  • ITIL Processes Automation: Use ConnectWise PSA to automate the full range of ITIL process, including:
    incident management, availability management, request management, service-level management, service reporting, service asset and configuration management, and knowledge management.

  • Cloud Services: Manage, monitor and bill for key cloud applications like Microsoft Office 365. Provide exceptional customer service to your clients and proactively address downtime.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Knowledge Base
    Phone Support
    Chat
    FAQs/Forum
    24/7 (Live rep)

    Training options

    Live Online
    Videos
    Webinars
    In Person
    Documentation

    ConnectWise PSA pricing information

    Value for money

    3.8

    /5

    241

    Starting from

    69

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    ConnectWise PSA features

    Functionality

    4.1

    /5

    241

    Total features

    90

    8 categories

    Most valued features by users

    Activity Dashboard
    Alerts/Notifications
    Third-Party Integrations
    Reporting & Statistics
    API
    Reporting/Analytics
    Data Import/Export
    Customizable Reports

    Functionality contenders

    ConnectWise PSA users reviews

    Overall Rating

    4.1

    /5

    241

    Positive reviews

    79

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7.87/10
    Rating distribution

    5

    4

    3

    2

    1

    97

    93

    34

    8

    9

    Pros
    Great organization of information including client information, tickets, and if needed documentation. Highly recommend as it's a great solution for an MSP of any size.
    The best feature of Connectwise Manage is that it offers very good integration with other Connectwise and third-party systems for ticketing, finance, configuration management, etc.
    Since we connected it to our accounting software, it was a great improvement in our workflows. And by tracking all time on tickets we have been able to charge and collect for all the time we work.
    Cons
    They stalled me with the terminate letter not being in the correct format. Now they say the contract has rolled over and I am going to have to pay the next 12 months even though I am not using.
    ConnectWise hasn't made it to the 21st century and private equity is destroying the company.
    Interface has been ignored for a long time - its universally uglier than ALL of its competitors.

    Overall rating contenders

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    Santiago S.

    Finance Manager

    Information Technology and Services, 11-50 employees

    Review source

    Overall Rating

    A Great Software to have Everything in One Place!

    Reviewed 7 months ago

    Transcript

    Santiago: My name is Santiago. I work for a company that is based in the US, specifically in Illinois....

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    Aleksandr Y.

    COO

    Information Technology and Services, 1-10 employees

    Review source

    Overall Rating

    Good Software For Certain Companies.

    Reviewed 5 months ago

    Transcript

    Aleksandr: My name is Aleksandr, I'm the Chief Operations Officer at Made By WiFi, we are a company consisting...

    Vendor response

    Thank you for your feedback on ConnectWise PSA. We appreciate your support and are dedicated to continuously improving our business management solutions for MSPs. We understand that there is always room for enhancement, and we are excited to share some of the latest innovations we have in store. Our upcoming updates include new integrations, streamlined billing processes, and the introduction of AI capabilities through SideKick. These advancements aim to provide a more seamless and efficient experience for our users. We value your partnership and hope to have the opportunity to work with you again in the future.

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    Angela H.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Robust software

    Reviewed 3 years ago

    The support is really good, which is important as sometimes the settings are hard to get right. I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get things flowing correctly.

    Pros

    There are a lot of built-in features. It is good for being able to share information between departments. However, there are so many different features, it can be overwhelming for new employees when they first start. It seems to take people a while to really get the hang of it. It is nice having sales being able to see the same invoices as accounting, which saves time of having to send them to them when they have questions.

    Cons

    The reporting features. While they have a report writer, it is quite difficult to use. It is also chronically slow to load. The second thing is it also seems like in the last year I've had more of my tabs lock up in all areas.

    AR
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    Verified reviewer

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Excellent!

    Reviewed 9 months ago

    Excellent. Moving our Finance Dept to CW was one of our most important decisions.

    Pros

    All our company in one single Tool. From Service to Finance. All the agreements, all the invoices. What is not in CW it does not exist.

    Cons

    Sometimes it's realy complex to use and understand. But once you get used to ALL the things it has, it's a must have tool.

    MH
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    Michael H.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    ConnectWise is a horrible company and has mediocre products

    Reviewed 4 years ago

    Regretable. I regret spending $1600/mo for 3 years on a product that was NOT worth it. I went from spending $300/mo to $1600/mo for a lesser product. Locked into an inferior product by a deceitful sales team.

    Pros

    ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering. We used the product for 3 years. We used it for ticketing, project management, product inventory, lead tracking, marketing, and client communications. The product's maturity lead us to use many integrations with other services and products.

    Cons

    It's so hard to pick just one thing that I liked least. The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale. If ignoring the deplorable ethics of the company, the product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage. Previously we used MaxFocus Service Desk, and since moving away from ConnectWise we use SolarWinds MSP Manager. We immediately regained our lost efficiency and have maintained it for the past 6 months. ConnectWise Manage had great automation, but the number of clicks and manual steps required to take advantage of it were not worth it.

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    Jason M.

    Information Technology and Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Connectwise Manage review

    Reviewed 2 years ago

    It is our PSA for the entire support team and in general most of our users are happy with ut

    Pros

    The scope of features and works it covers. As an MSP it supports us quite well

    Cons

    The CRM function and lack of proper Marketing capabilities

    CH
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    Christopher H.

    Information Technology and Services, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great tool, great features

    Reviewed 8 months ago
    Pros

    I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows. Between RMM and the ticketing system, we use ConnectWise daily and some use it all day long.

    Cons

    Sometimes the features don’t work as well as we’d like it to or we wish there could be more features to make our job easier, but sometimes you have to stick with what works well and wait for the devs to work out the kinks before it’s released.

    ConnectWise PSA FAQs

    Q. What type of pricing plans does ConnectWise PSA offer?

    ConnectWise PSA has the following pricing plans:
    Starting from: $69.00/month
    Pricing model: Subscription


    Q. Who are the typical users of ConnectWise PSA?

    ConnectWise PSA has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does ConnectWise PSA support?

    ConnectWise PSA supports the following languages:
    English


    Q. Does ConnectWise PSA support mobile devices?

    ConnectWise PSA supports the following devices:
    Android, iPad, iPhone


    Q. Does ConnectWise PSA offer an API?

    Yes, ConnectWise PSA has an API available for use.


    Q. What other apps does ConnectWise PSA integrate with?

    ConnectWise PSA integrates with the following applications:
    Constant Contact, Microsoft Outlook, Acronis Cyber Backup, LogicMonitor, Jira, ConnectWise ScreenConnect, Zapier, Auvik, QuickBooks Online Advanced, Bedrock Data, ConnectWise CPQ, OpsGenie, Sage 50cloud Accounting, Salesforce Sales Cloud, MSP360 Managed Backup, Kaseya VSA, NinjaOne, Dynamics 365 Business Central, QuickBooks Online, ConnectWise Automate, Webroot Business Endpoint Protection, Google Calendar, Xero, ConnectWise Cybersecurity Management


    Q. What level of support does ConnectWise PSA offer?

    ConnectWise PSA offers the following support options:
    Email/Help Desk, Knowledge Base, Phone Support, Chat, FAQs/Forum, 24/7 (Live rep)

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