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Spiceworks Cloud Help Desk vs Desk Manager Comparison (2026)
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Good recommendations?
Spiceworks Cloud Help Desk
5
301
4
220
3
50
2
13
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Desk Manager
5
89
4
15
3
2
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Keep track of everything that’s happening on your network – from when a user installs a piece of software they shouldn’t have, to when your printer’s toner level gets low! Spiceworks lets you monitor and receive alerts on all the network happenings you care about most!
We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
586
5
4
3
2
1
301
220
50
13
2
- Value for money
- Ease of use
- Features
- Customer support
4.8
106
5
4
3
2
1
89
15
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Raul S.
Professor
Piergiorgio T.
Project Manager
Donna A.
IT Systems Manager
Pros
Not enoughreviews yet
Cons
Naz Y.
Technology Integration and Support Specialist
Juan F.
CIO
Jerren R.
Payroll Clerk
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last review3 months ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features62
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Bandwidth Monitoring
- Baseline Manager
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Management
- Configuration Management
- Connectivity Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Diagnostic Tools
- Email Management
- Event Logs
- For Websites
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Root Cause Analysis
- Scheduled/Automated Reports
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- Web Traffic Reporting
- Workflow Management
- Total features56
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Trail
- Automated Responses
- Automated Routing
- Bandwidth Monitoring
- Baseline Manager
- CMDB
- Capacity Management
- Change Management
- Chat/Messaging
- Compliance Management
- Configuration Management
- Connectivity Management
- Contract/License Management
- Customer Database
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Dashboard
- Dashboard Creation
- Data Import/Export
- Diagnostic Tools
- Email Management
- Event Logs
- For Websites
- Help Desk Management
- IT Asset Management
- IT Reporting
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Network Analysis
- Network Monitoring
- Patch Management
- Performance Metrics
- Performance Monitoring
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Purchasing & Receiving
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Release Management
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Root Cause Analysis
- Scheduled/Automated Reports
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Task Management
- Third-Party Integrations
- Ticket Management
- Uptime Reporting
- Web Traffic Reporting
- Workflow Management
Integrations
- Total integrationsN/A
- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- Zoom Phone
- Total integrations9
- ChatGPT
- Discord
- JivoChat
- Microsoft Power BI
- Microsoft Teams
- Nvoip
- Telegram
- Zoom Phone
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