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Desk Manager
5
89
4
15
3
2
2
0
1
0
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Desk Manager - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: February 2026
Desk Manager overview
Based on 106 verified user reviews
What is Desk Manager?
By industry, Desk Manager reviewers are most commonly professionals in information technology and services (42%). The most frequent use case for Desk Manager cited by reviewers is service desk (62% of reviewers).
What are the most popular integrations for Desk Manager?
The Desk Manager integration most frequently cited by reviewers is WhatsApp, a live chat product rated 4.6 out of 5 for its integration with Desk Manager.
Desk Manager’s user interface
Desk Manager review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.6
Features
4.7
Ease of use
4.7
Customer support
4.9
Reviews sentiment
What do users say about Desk Manager?
Reviewers appreciate Desk Manager for its responsive and knowledgeable support team, which they say helps resolve issues efficiently and contributes to positive experiences. They find the platform adaptable and effective for managing customer service, though some mention occasional confusion with email communication and a desire for more proactive guidance from support.
Users report that Desk Manager streamlines call and ticket management, making daily operations more organized and efficient. They note improvements in workflow automation and continuous updates, but mention challenges with initial setup, reporting, and the need for ongoing enhancements to meet evolving needs.
Select to learn more
Who uses Desk Manager?
Based on 106 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Desk Manager's key features
Most critical features, based on insights from Desk Manager users:
All Desk Manager features
Features rating:
Desk Manager alternatives
Desk Manager
Starting from
No pricing info
Zendesk Suite
Starting from
55
/user
Per month
LiveAgent
Starting from
15
/user
Per month
Freshservice
Starting from
19
/user
Per month
Desk Manager pricing
Pricing plans
Pricing details:
Avançado
No pricing info
Pro
No pricing info
User opinions about Desk Manager price and value
Value for money rating:
Desk Manager integrations (9)
Integrations rated by users
We looked at 106 user reviews to identify which products are mentioned as Desk Manager integrations and how users feel about them.
Integration rating: 4.6 (10)
“Retargeting the applications”
Thijs D.
Owner
Integration rating: 4.8 (9)
Integration rating: 4.0 (4)
Integration rating: 4.3 (3)
Integration rating: 5.0 (1)
Integration rating: 5.0 (1)
“Stopped working last year”
“De integratie werkt niet bij ons”
Mwale M.
Customer Support Manager
Desk Manager support options
Typical customers
Platforms supported
Support options
Training options
Desk Manager FAQs
Q. What is Desk Manager used for?
Desk Manager is a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management. With more than ten years of experience in the market and more than 500 active customers on various business fronts, the company provides its customers with automation, simplification and facilitation of the management of their calls and activities. The solution, which has a suite with 12 multifunctional applications in a single application, guarantees less time answering calls for more time achieving results. Accelerated by Endeavor, Desk Manager has big names in the market in its cases, such as Eurofarma, Porsche, Cobasi, Komatsu, Unisys and Dia Supermercados.
Q. Does Desk Manager support mobile devices?
Desk Manager supports the following devices:
iPhone, Android
Q. What level of support does Desk Manager offer?
Desk Manager offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support
