Twilio vs Exotel

RingEX

CallHippo

Bird

Freshcaller

CloudAgent

Infobip

Compare Twilio and Exotel based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

2-Way Messaging

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Tagging

Call Tracking Metrics

Campaign Management

Chat/Messaging

Collaboration Tools

Compliance Management

Computer Telephony Integration

Contact Management

Data Management

Event Triggered Actions

Fax Management

Inbound Call Center

Live Chat

Manual Dialer

Mass Texting

Message Personalization

Mobile Coupons

Multi-Channel Communication

Multiple Scripts

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Polls/Voting

Purchasing & Receiving

Queue Management

Real-Time Chat

Recording

Reminders

Reporting & Statistics

Reporting/Analytics

ROI Tracking

Scheduled Messaging

Scheduled Recording

Shortcodes

SIP Trunking

SMS Messaging

Status Tracking

Text to Speech

Text-to-Win

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP Connection

Workflow Management

Twilio

Linux

Web-based

Windows

Product Expert

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

Director of R&D

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Software Engineer

It just works great and helps businesses communicate effectively and programmatically.

Creative Strategist

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Company Director

Me and my client's completely mislead by an account executive who wasted our 4 weeks.

Executive Pastor

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

SDE2

Great api documentation and that too in multiple languages which helps a lot while developing.

Project manager

Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.

AI Engineer

It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.

Software engineer 

We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.

marketing manager

Best sms and fax platform. Cheap and work really good.

IT Technical Support Specialist

Have not came across anything during the trial that I dislike.

Project Coordinator and Analyst

Good in the price range. Can specify according to geographies so that specific customer base can be targeted.

Tech Lead

The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.

I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.

Project Manager

Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.

Customer service and communication are top notch.

Twilio screenshot: Twilio Voice API

Twilio screenshot: Twilio Message API

Twilio screenshot: Twilio SendGrid marketing campaigns

Twilio screenshot: Twilio SendGrid Email API

Twilio screenshot: Twilio Lookup API

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Freshdesk Contact Center (Formerly Freshcaller) is a cloud-based modern phone system that helps you in scaling your business without having to worry about the complexity.

Cloudagent covers the needs of inbound, outbound and blended contact centers with ACD, IVR, CTI, dialer and more.

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

Exotel is the emerging market's full-stack customer engagement platform that offers a communication API framework to build your conversational portfolio, an omnichannel contact center and a conversational AI toolkit to improve speed, quality and outcomes of customer conversations.

Agent Interface

Auto-Dialer

Call Disposition

Call List Management

Call Reporting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Planning

Campaign Scheduling

Chatbot

Customer History

Customizable Reports

Customizable Templates

Interaction Tracking

Monitoring

Multi-Campaign

Performance Metrics

Predictive Dialer

Progressive Dialer

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Sentiment Analysis

Social Media Integration

Surveys & Feedback

VoIP

Workforce Management

Exotel

Alphonic Network Solutions

Their marketplace is the best thing that i used with the software everything is pre-default and its great along with easy to use. Just like plug and play services.

Cloud Deployment Engineer

Ease of Use is awesome, i didn't need anyone's help to create and customize the product. Most of the features expected from the telephony company is present and with such ease of using it.

Product Manager

It has been great so far. Product is bug free and support is super quick and easy to access.

Operation Executive

The software is user-friendly and the good thing about this is the SMS campaign which is very useful for us.

Team lead

Ease to handle, has great features. It helps to keep numbers safe by masking.

Marketing Manager

It provides recording and call-logs which I use significantly and this is what I like best.

Education Loans

Hi, We are glad we switched to exotel for calling. It has helped us make the call process more relaxing and reach to the leads effectively.

The maintenance keeps going on which sometimes delays in providing the call details. It is quite irritating for me.

Sales & Operations Marketing Executive

The after sales services from Exotel is horrible.

Team Lead

The custom API integration with the software is super easy.

Co-Founder

Another major concern is quite frequently there will be problem in incoming or outgoing in some or other region.

Operations Manager

Overall the experience has been quite pleasant and enriching.

Sr Manager

Ease of setting up, highly configurable based on the process, routing logics, integrations available, ability to send masked sms.

Manager- Marketing

Exotel is mainly used by our Inbound Marketing and Customer Support teams. The most likable feature of exotel is that it is very easy to set-up.

It helps in managing small support groups without the need of investing on hardware. It is easy to configure and manage without having to write codes.

IT Application Manager

No Support from top to bottom team members post sale. Very worst experience once the payment is done to the company.

Owner

It's very easy to use, support team is also very helpful & system have many features that suits all our business need.

As a startup founder I am really thankful for the Exotel team for providing support for startups with free trial and economical charges after the trial.

Exotel screenshot: Exotel, one of South Asia's largest cloud telephony and cloud communications provider. Call management, VoIP

Exotel screenshot: Click to call, cloud telephony, call insights

Exotel screenshot: cloud telephony for SMEs, cloud telephony for small business. cloud communication for small business, progressive dialer, predictive dialer, Enterprise dialers , enterprise softphone

Twilio vs Exotel Comparison (2026)

Twilio

Exotel

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives