Twilio vs Google Voice

Microsoft Teams

RingEX

Nextiva

CallHippo

Bird

VOXOX

Compare Twilio and Google Voice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

2-Way Messaging

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Compliance Management

Computer Telephony Integration

Conferencing

Contact Management

Data Management

Event Triggered Actions

Fax Management

Inbound Call Center

Live Chat

Manual Dialer

Mass Texting

Message Personalization

Mobile Coupons

Multi-Channel Communication

Multiple Scripts

Natural Language Processing

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Polls/Voting

Purchasing & Receiving

Queue Management

Real-Time Chat

Recording

Reminders

Reporting & Statistics

Reporting/Analytics

ROI Tracking

Scheduled Messaging

Scheduled Recording

Shortcodes

SIP Trunking

SMS Marketing

SMS Messaging

Speech Recognition

Status Tracking

Text to Speech

Text-to-Win

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workflow Management

Twilio

Linux

Web-based

Windows

Product Expert

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

Director of R&D

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Software Engineer

It just works great and helps businesses communicate effectively and programmatically.

Creative Strategist

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Company Director

Me and my client's completely mislead by an account executive who wasted our 4 weeks.

Executive Pastor

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

SDE2

Great api documentation and that too in multiple languages which helps a lot while developing.

Project manager

Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.

AI Engineer

It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.

Software engineer 

We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.

marketing manager

Best sms and fax platform. Cheap and work really good.

IT Technical Support Specialist

Have not came across anything during the trial that I dislike.

Project Coordinator and Analyst

Good in the price range. Can specify according to geographies so that specific customer base can be targeted.

Tech Lead

The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.

I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.

Project Manager

Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.

Customer service and communication are top notch.

Twilio screenshot: Twilio Voice API

Twilio screenshot: Twilio Message API

Twilio screenshot: Twilio SendGrid marketing campaigns

Twilio screenshot: Twilio SendGrid Email API

Twilio screenshot: Twilio Lookup API

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

VOXOX is an innovator in 5G-AI cloud-based communication solutions with 15 years of proven success in enabling small businesses to create meaningful and lasting connections with their customer through easy-to-use, smart, cloud-based voice and SMS automation solutions.

Google Voice is a <b>phone system</b> and <b>call management</b> software that integrates with your Gmail account and allows you to send voicemails to landlines, mobile and electronic numbers at a click. Google Voice is low cost and converts SMS to email as well as call logging and call screening.

Call Screening

For Cloud Phone Systems

Ring Groups

Google Voice

Student

It is reasonably priced and is very easy to use. It is very useful for faster typing as the software has excellent voice recognition and perfectly types out what I speak.

Owner

I love this software because it is good for all kinds of business from small to big to create a phone number people can call and text you on.

You are blind as to who the caller is when receiving  calls which can lead to a problem if you are both waiting for and avoiding a call at the same time.

AWESOME APP!

Ve used this for years and absolutely love it. It’s really awesome to have and works really well.

Office manager

I really enjoy using Google Voice it is free, easy and mostly reliable. I can use it anywhere that I have access to the Internet.

The integration of google voice is excellent, not only do you have the ability to use it within your google chrome tabs, you can use it in gmail, and even google calendar.

Marketing Specialist

Overall I have had a great experience with Google Voice and highly recommend it to any company wanting more phone numbers.

Overall I have enjoyed using Google Voice for the privacy aspect of it. Knowing only family and friends are calling me after hours and on the weekends is quite nice.

MEP Project Manager

I had a problem for the longest time where the playback on a voicemail would stop whenever the phone was brought to my ear.

Account Manager

Google voice is a fantastic free option for any small business, start up for budget savvy business.

Special Education Teacher

Google Voice has provided me with a safe, easy to use tool to stay connected with my families while teaching virtually. I am very thankful for that.

Product Marketing Manager

The best use of Google voice is a number for customer support inquiries, or business inquiries. It is a feasible solution for small biz to use on the daily.

Director of Member Communications

If you don’t use the software frequently it will delete your number, so that can be a little annoying if you have long periods of time between needing to use it.

Office Manager

We don't offer phone service with our customer support department, but Google voice allows people to leave us voicemails that we can use to reply to customers via email, which is super helpful.

Very good, inexpensive and can make call at your convenience.

Quite satisfied and content with the free service I get to call internationally and convenience of an alternate number.

Real Estate Agent

Google Voice does not always keep itself continuously updated, so I occasionally miss calls or text messages because I didn't get a notification.

Software Analyst

It's nice being integrated with our Google workplace suite but it's a really basic solution for calling customers.

Twilio vs Google Voice Comparison (2026)

Twilio

Google Voice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives