Twilio vs MiVoice Business Solution

RingEX

CallHippo

Bird

Cisco Unified Communications Manager

FluentStream

Compare Twilio and MiVoice Business Solution based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Designed to give you a flexible, mobile, and powerful cloud phone system. Experience HD-quality web, audio, and video, along with one-click functionality and webinar capabilities with RingCentral Video. Promote collaboration with team messaging, unlimited SMS, and more.

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive reporting, and seamless integrations to empower sales and service teams to have effective conversations with customers. 24x7 World Class Support. Instant Setup

MessageBird solves your communication challenges via our SMS, Voice and Conversations APIs.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

2-Way Messaging

Access Controls/Permissions

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Audio/Video Conferencing

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Conferencing

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scripting

Call Tagging

Call Tracking

Call Tracking Metrics

Caller ID

Campaign Management

Chat/Messaging

Chatbot

Collaboration Tools

Compliance Management

Computer Telephony Integration

Conferencing

Contact Management

Data Management

Event Triggered Actions

Fax Management

Inbound Call Center

Live Chat

Manual Dialer

Mass Texting

Message Personalization

Mobile Coupons

Multi-Channel Communication

Multiple Scripts

Natural Language Processing

On-Demand Recording

Online Voice Transmission

Outbound Call Center

Performance Management

Phone Key Input

Polls/Voting

Purchasing & Receiving

Queue Management

Real-Time Chat

Recording

Reminders

Reporting & Statistics

Reporting/Analytics

ROI Tracking

Scheduled Messaging

Scheduled Recording

Shortcodes

SIP Trunking

SMS Marketing

SMS Messaging

Speech Recognition

Status Tracking

Text to Speech

Text-to-Win

Third-Party Integrations

Unified Communications

Video Conferencing

Voice Customization

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Workflow Management

Twilio

Linux

Web-based

Windows

Product Expert

Fantastic service for the money they ask. Twilio is a wonderful tool for building an infrastructure for making phone calls and sending SMS messages.

Director of R&D

Some of the support team at Twilio is okay. Some of them are the worst: Rude, unhelpful and stubborn and zero knowledge about their product and the industry they are part of.

Software Engineer

It just works great and helps businesses communicate effectively and programmatically.

Creative Strategist

Wonderful people, always replay within a few hours of my late-night support emails. Reducing the bills is fantastic, and the tool plugs and plays with everything else nicely.

Company Director

Me and my client's completely mislead by an account executive who wasted our 4 weeks.

Executive Pastor

I like that it integrates with our Church Management Software. The customer service is excellent and communication is timely.

SDE2

Great api documentation and that too in multiple languages which helps a lot while developing.

Project manager

Sending of messages is pretty fast, there is log of messaging activity and overall this is a great tool to extend your marketing messaging.

AI Engineer

It also has very helpful and well detailed documentation for ease of use. Rates are also very resoanable according to market.

Software engineer 

We use it for alerting when things aren' going well. Setting up the api was super simple, and integrating it with our codebase was easy enough.

Easy to use sms sending solution that integrates well with many third party solutions, for a fair price.

marketing manager

Best sms and fax platform. Cheap and work really good.

IT Technical Support Specialist

Have not came across anything during the trial that I dislike.

Project Coordinator and Analyst

Good in the price range. Can specify according to geographies so that specific customer base can be targeted.

Tech Lead

The API was very easy to use. The hardest and most challenging part was getting set up and approved by Facebook to get our WhatsApp numbers.

I can say that account sign up was very easy, the interface was fairly quick to understand, the pricing of sms is fair and support was quick to respond. It does support sending sms for many countries.

Project Manager

Information for the error is minimum, so we can't get more information why the sms is not delivered. Also the price is quite high to send 1 SMS.

Customer service and communication are top notch.

Twilio screenshot: Twilio Voice API

Twilio screenshot: Twilio Message API

Twilio screenshot: Twilio SendGrid marketing campaigns

Twilio screenshot: Twilio SendGrid Email API

Twilio screenshot: Twilio Lookup API

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Designed to meet the needs of small and mid-sized businesses, FluentStream simplifies business communication with cloud calling, system administration tools, analytics, mobile apps, and more. 

Tried FluentStream and loved it? Let us know! 


Cisco Unified Communications Manager (formerly CallManager) helps businesses connect and collaborate with teams via IP telephony, voice & video calling, messaging, and more. The activation code onboarding functionality lets users create phone records without a phone’s MAC address.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

MiVoice Business delivers a full communications solution with business phone features, chat and video messaging, audio and video conferencing, collaboration, and AI-integrated contact center capabilities that enables faster and more effective communications.

Activity Tracking

Audio Calls

Audio/Video Recording

Call List Management

Call Scheduling

Call Transfer

Email Management

File Sharing

Mobile Access

Predictive Dialer

Presentation Streaming

Prioritization

Real-Time Data

Remote Access/Control

Role-Based Permissions

Screen Sharing

SSL Security

Two-Way Audio & Video

User Management

User Profiles

Video Call Recording

MiVoice Business Solution

Android

iPad

iPhone

Executive Assistant

I love the functionality to communicate effectively across platforms, and the overall install process for the entire office was quick and seamless.

Contact Center Agent

I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break.

They have great service availability and monitoring. The customer support line is superb.

Senior Project Manager

The functionality is superb and allows our remote workforce to use their machines like a telephone and reduces costs associated with connected devices.

Business and Technology Manager

For a while our internet here was up and down constantly and it made our VoIP experience very poor. Hard to maintain in-house so we pay a certified dealer to handle our support.

Admissions Counselor 

Easy to use interface, call routing, integration with outlook, easier software that helps you export your call list. It is stable, reliable, and gets the job done.

The current release cannot read our Outlook contacts thus making it very painful. The problem is that they still don't have a fix after 8 months.

Supervisor

System is till a little glitch. The volume is horrible as can barely hear the customers when speaking to them on the phone.

The voice quality and the features like conference, Call transfer, Call hold, Screen share.

Assistant Account Manager

I forget which phone system provider we were with before but Shoretel is definitely much better. The phone has more features which helps me perform my work functions more efficiently.

Analyst

Great, will continue to use regularly from both desktop and mobile.

drafter

Customer support is minimal. Getting to voicemail is a pain.

Talib Jetha

The integration was brilliant but the feature I like the best is the ability to call a number just by clicking on a phone number that has been recognised in Google Chrome by the Chrome extension.

artist 

I had a great time with this software I don't am even going to stop using it now.

Director of Online Operations

The monthly cost of shortel sky would be my biggest complaint. There are plenty other voip systems that cost less but I guess at the end of the day, you get what you pay for.

Senior Data Analyst

This is a straightforward softphone solution allowing me to work remotely. It is simple enough to customize to my needs.

CISO

You will also notice Mitel has acquired ShoreTel, but same high quality software and hardware support available.

VP of Operations

Needless to say he is no longer doing sales for shoretel.

Twilio vs MiVoice Business Solution Comparison (2026)

Twilio

MiVoice Business Solution

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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