UXprobe Reviews

- easy set-up & monitoring of results - possible to use different languages in one test - quantitative scoring + qualitative feedback - quick access to results, even during the UX test phase - reasonable fee

No cons were added to this review

We used to invite people over to do user testing of our software. With UXProbe we now just send them a link and everything works. We got their facial expressions on tape (that was even difficult when doing it live), can clearly set out instructions, we don't feel the need to help them (usually an issue if you are doing user testing), and we've got everything nicely recorded. All we need to do is invite them to do it. Game changer!

I'd say it took me a few minutes to work out how it works with the flows, but considering all the complex things it does, it's really nothing.

User-friendly, result driven & easy to set-up. Even without having experience with user testing and not having a professional pannel, you can easily use this tool and set up user testings. The value you get out of it is high and you will get quality results if you ask the right questions. User can take the tests in a comfortable environment (their own home) and feel at ease taking the tests. The Uxpro.be team provide an excellent customer support and no effort is too much for them. You can ask them questions on the site and call them at any time. They will do whatever possible to assist you and ensure the test runs smoothly. A big tumbs up for this Belgium based company!

You need time to go trough the results (watch the videos). Browser compability could be better (works best with Chrome).

UXprobe allows me to set up different test scenarios. All relevant UX metric are shown on a dashboard. It is easy to compile reports for stakeholders and team members.

I don't know. They do great work. I like every feature of UXprobe. I wish more companies did user tests before they launch a website or an app.

UXprobe allows you to easily set up user testings. Setting up test scenarios is very straighforward. Users can take the test at their own environment or you can assist them sitting right next to them. The outcome is always very useful! The customer support is excellent and fast! Any problem will be looked into.

Testing takes time. But that's not their fault. Browser compatibility could be better and sometimes small interface issues.

- Focus on the customer journey of the user and the numbers that really matters - Deliver meaningful insights based on user behaviour - Possibility to customise analytics based on your customer flow - Works perfectly with chatbot conversion analysis

- Need some time to setup (you need developers) - User interface sometimes has some small issues (responsiveness)

Alexis, thanks for your positive review. For others reading this review, Alexis is using the UXprobe API to measure his chatbot sucess and satisfaction. Read more here https://www.uxpro.be/chatbot-analytics/

Easy set-up and ease of use. Clear instructions guide our users quickly through the process. Thanks to the video and the people's' expressions we can see where things went South. Quick response from the support team when we posted a question.

Can't say I found any missing features really. On my first time usage, I experienced a small glitch, which was resolved on the same day after I reported it.

- Extremely easy to use, both for the end users remote testing your application and the team processing the results and the feedback of the testers - Excellent support and service, both on the use of UXprobe-tool itself and how to create a community of test users

- I can't think of any disadvantage, except for remote testing for tablets being not available yet via UXprobe

Fast and easy set up of the usability tests, that helped me to have quality results in a short time. And with a simple URL link we could invite users to test our product, they only need a webbrowser and they are good to go. The combination of video recording from the screen and the user gives you valuable and unexpected insights/emotions form your users experience.

To have more freedom in using the questions before or after the tests. The possible to edit the best video fragments Some finetuning of the user interface

I find UXprobe extremely easy to use and very versatile. I feel like I can be creative and perform user tests for everything!

As a marketer, I wouldn't mind having pre-formatted reports that I could just export in Excel or even PDF.