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WalkMe vs Pendo Comparison
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Good recommendations?
Overview
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world....
Pendo is a product experience platform for teams to capture product usage data and behavior, gather feedback, and influence...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Steven M.
America C.
Pros
Elizabeth B.
Cons
Cons
Key features
- Total features85
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Asset Categorization
- Asset Library
- Asynchronous Learning
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Blended Learning
- Built-in LMS
- CRM
- Campaign Analytics
- Campaign Management
- Certification & Licensing
- Charting
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Corporate/Business
- Course Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Collection
- Data Import/Export
- Data Linking
- Data Modeling
- Data Quality Control
- Data Security
- Data Storage Management
- Data Visualization
- Deadline Management
- Document Management
- Drag & Drop
- Electronic Forms
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Sales Teams/Organizations
- For Websites
- Funnel Analysis
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- HR Management
- Heatmaps
- Idea Management
- In-App Events Tracking
- In-App Training
- Interactive Content
- Interactive Reports
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Lead Management
- Learning Management
- Learning Paths/Tracks
- Leave Tracking
- Live Chat
- Machine Learning
- Mentorship
- Milestone Tracking
- Mobile Access
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple Site Management
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Orientation Workflow Management
- Pageview Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Predictive Analytics
- Prioritization
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Prospecting Tools
- Pulse Surveys
- Quantitative Analysis
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Retention Tracking
- Revenue Tracking
- Rich Text Editor
- Role-Based Permissions
- Screen Activity Recording
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Search Tracking
- Software Testing Management
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Timeline Management
- Training Companies
- Training Management
- Trend Analysis
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Onboarding
- User Research Analysis
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
- Workflow Management
- Total features164
- A/B Testing
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Asset Categorization
- Asset Library
- Asynchronous Learning
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Blended Learning
- Built-in LMS
- CRM
- Campaign Analytics
- Campaign Management
- Certification & Licensing
- Charting
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Compliance Management
- Configurable Workflow
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Corporate/Business
- Course Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Collection
- Data Import/Export
- Data Linking
- Data Modeling
- Data Quality Control
- Data Security
- Data Storage Management
- Data Visualization
- Deadline Management
- Document Management
- Drag & Drop
- Electronic Forms
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Sales Teams/Organizations
- For Websites
- Funnel Analysis
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- HR Management
- Heatmaps
- Idea Management
- In-App Events Tracking
- In-App Training
- Interactive Content
- Interactive Reports
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Lead Management
- Learning Management
- Learning Paths/Tracks
- Leave Tracking
- Live Chat
- Machine Learning
- Mentorship
- Milestone Tracking
- Mobile Access
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple Site Management
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Orientation Workflow Management
- Pageview Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Predictive Analytics
- Prioritization
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Prospecting Tools
- Pulse Surveys
- Quantitative Analysis
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Retention Tracking
- Revenue Tracking
- Rich Text Editor
- Role-Based Permissions
- Screen Activity Recording
- Search/Filter
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Search Tracking
- Software Testing Management
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Timeline Management
- Training Companies
- Training Management
- Trend Analysis
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Onboarding
- User Research Analysis
- Virtual Assistant
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
- Workflow Management
Integrations
- Total integrations10
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- HubSpot CRM
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
- Total integrations52
- Bitbucket
- Datadog
- Dropbox Business
- GitHub
- GitLab
- Google Drive
- HubSpot CRM
- Jenkins
- Jira
- Microsoft 365
- Microsoft Azure
- Microsoft Teams
- NetSuite
- PagerDuty
- ServiceNow
- Shopify
- Slack
- Trello
- Zapier
- Zendesk Suite
Alternatives
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User reviews that mention these apps
Brittany G.
Computer Software, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
I really like that WalkMe supported the adoption and initially felt easy to implement on the web and mobile devices. Years ago, it was one of the first applications in the market that companies could utilize to increase adoption, support, and growth. I think it's a decent application, just not the best.
WalkMe was fairly easy to set up on desktop devices, but it was difficult to implement from a mobile-first or responsive standpoint (similar to difficulty with Pendo on mobile). I hope that the features and ease of use have significantly changed to reduce the time to market.
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