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WalkMe vs Pendo Comparison (2026)
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Good recommendations?
Overview
WalkMe's training platform is powered by AI and contextual awareness. WalkMe's transparent overlay drive users to action, with in-app step-by-step guidance and strategically placed content delivered at the moment of need. it shows your employees software usage, their struggles and inefficiencies.
Identify invisible friction, accelerate adoption, and improve software experiences with analytics. Start collecting app and user data immediately with little to no engineering effort.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
64
5
4
3
2
1
37
19
6
1
1
- Value for money
- Ease of use
- Features
- Customer support
65%
would recommend this app4.5
238
5
4
3
2
1
142
86
7
1
2
- Value for money
- Ease of use
- Features
- Customer support
85%
would recommend this appPros
“It helps prevent us from being overwhelmed with the same monotonous questions on a daily basis.”
BS
Brion S.
Lead Product and Design Manager
“We used it to make an existing software experience much better for the end user and it delivered for us.”
CL
Carlo L.
Health Information Systems Educator
“Currently, we utilize WalkMe on our B2B website, where we can reach our dealers and sales reps who are using the site around the globe.”
JM
Justin M.
Quality Analyst
Pros
“The segmentation options are strong, so we can target messages by account tier, behavior, or region instead of blasting everyone. And the last one THE DARK THEMING, allowing teams to support any theme personalization without needing of code change.”
DK
Dhavalkumar K.
Principal User Interface Engineer
“The only draw back is that feature and page tagging can be tedious and take awhile. But I do like that I control what is tagged or not tagged and tracked.”
EC
Emilee C.
VP Product
“The ability to gather feedback directly within the app has streamlined our decision-making process and improved customer satisfaction.”
FM
Felicity M.
Project Manager
Cons
“I didn't like the mess in the searches, let's be honest, the search results are not accurate.when we look for something on the platform we expect it to enlighten us and not to suggest something else”
MB
Moussa B.
legal trainee
“We did a basic implementation but the amount of time to implement and then maintain two separate sets of product documentation was just too much.”
Rick B.
CEO
“They will NOT let you out of your multi-year contract.”
Rick B.
CEO
Cons
“Some of the more advanced dashboards and exports feel a little rigid, and customizing reports beyond the built-in templates can be tedious.”
DK
Dhavalkumar K.
Principal User Interface Engineer
“Most things do not require any code updates on my end, but some do which can be annoying for my specific industry who upgrade slowly.”
EC
Emilee C.
VP Product
“Additionally, the pricing can be a barrier, especially for smaller teams or organizations looking to scale.”
AD
Antoine D.
Product Manager
- Vendor responds to reviews
- Last review6 days ago
- Vendor responds to reviews
- Last review3 months ago
Key features
- Total features88
- A/B Testing
- AI Copilot
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Asset Categorization
- Asset Library
- Asynchronous Learning
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Blended Learning
- Built-in LMS
- CRM
- Campaign Analytics
- Campaign Management
- Certification & Licensing
- Charting
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Compliance Management
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Corporate/Business
- Course Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Collection
- Data Import/Export
- Data Linking
- Data Modeling
- Data Quality Control
- Data Security
- Data Storage Management
- Data Visualization
- Deadline Management
- Document Management
- Drag & Drop
- Electronic Forms
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Sales Teams/Organizations
- For Websites
- Funnel Analysis
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- HR Management
- Heatmaps
- Idea Management
- In-App Events Tracking
- In-App Training
- Interactive Content
- Interactive Reports
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Lead Management
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Machine Learning
- Milestone Tracking
- Mobile Access
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple Site Management
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offboarding
- Orientation Workflow Management
- Pageview Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Predictive Analytics
- Prioritization
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Prospecting Tools
- Pulse Surveys
- Quantitative Analysis
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Retention Tracking
- Revenue Tracking
- Rich Text Editor
- Role-Based Permissions
- Screen Activity Recording
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Search Tracking
- Software Testing Management
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Timeline Management
- Training Companies
- Training Management
- Trend Analysis
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Onboarding
- User Research Analysis
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
- Workflow Management
- Total features164
- A/B Testing
- AI Copilot
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Asset Categorization
- Asset Library
- Asynchronous Learning
- Audience Targeting
- Behavior Tracking
- Behavioral Analytics
- Blended Learning
- Built-in LMS
- CRM
- Campaign Analytics
- Campaign Management
- Certification & Licensing
- Charting
- Chat/Messaging
- Churn Management
- Cohort Analysis
- Collaboration Tools
- Communication Management
- Compliance Management
- Contact Management
- Content Creation
- Content Library
- Content Management
- Contextual Guidance
- Conversion Rate Optimization
- Conversion Tracking
- Corporate/Business
- Course Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Collection
- Data Import/Export
- Data Linking
- Data Modeling
- Data Quality Control
- Data Security
- Data Storage Management
- Data Visualization
- Deadline Management
- Document Management
- Drag & Drop
- Electronic Forms
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Mobile
- For Sales Teams/Organizations
- For Websites
- Funnel Analysis
- Gamification
- Gantt/Timeline View
- Goal Setting/Tracking
- Guest Access
- HR Management
- Heatmaps
- Idea Management
- In-App Events Tracking
- In-App Training
- Interactive Content
- Interactive Reports
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Launch Management
- Lead Management
- Learning Management
- Learning Paths/Tracks
- Live Chat
- Machine Learning
- Milestone Tracking
- Mobile Access
- Mobile Learning
- Modeling & Simulation
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multiple Data Sources
- Multiple Site Management
- NPS Survey Structure
- NPS of Customers
- Negative Feedback Management
- Offboarding
- Orientation Workflow Management
- Pageview Tracking
- Performance Metrics
- Personalization
- Planning Tools
- Predictive Analytics
- Prioritization
- Product Data Management
- Product Lifecycle Management
- Product Roadmapping
- Progress Tracking
- Project Management
- Project Planning
- Project Templates
- Prospecting Tools
- Pulse Surveys
- Quantitative Analysis
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Release Planning
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Retention Tracking
- Revenue Tracking
- Rich Text Editor
- Role-Based Permissions
- Screen Activity Recording
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Search Tracking
- Software Testing Management
- Status Tracking
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Third-Party Integrations
- Time on Site Tracking
- Timeline Management
- Training Companies
- Training Management
- Trend Analysis
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Management
- User Onboarding
- User Research Analysis
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
- Workflow Management
Integrations
- Total integrations66
- Amazon Redshift
- Amazon Simple Storage Service (S3)
- Azure Blob Storage
- Calendly
- ChurnZero
- Confluence
- Docusign
- Docusign CLM
- Domo
- Elastic Enterprise Search
- Fivetran
- Fullstory
- Gainsight CS
- GitHub
- Google Analytics 360
- HelpDocs
- HubSpot CRM
- Igloo
- Jira
- LaunchDarkly
- LiveAgent
- LogRocket
- Looker
- Okta
- Olark
- SAP AI Consultant
- SAP Access Control
- SAP Agent Performance Management
- SAP Analytics Cloud
- SAP Ariba
- SAP Ariba Contracts
- SAP BTP
- SAP BW/4HANA
- SAP Build
- SAP Business ByDesign
- SAP Business Network Supply Chain Collaboration
- SAP Business One
- SAP Business Planning and Consolidation
- SAP BusinessObjects Business Intelligence
- SAP CPQ
- SAP Commerce Cloud
- SAP Concur
- SAP Conversational AI
- SAP Crystal Reports
- SAP Customer Data Platform
- SAP Customer Experience
- SAP Customer Identity and Access Management
- SAP Data Intelligence
- SAP Data Services
- SAP Datasphere
- SAP Digital Manufacturing Cloud
- SAP Digital Supply Chain Management
- SAP Enable Now
- SAP Enterprise Asset Management
- SAP Enterprise Product Development
- SAP Event Ticketing
- SAP Extended Warehouse Management
- SAP Field Service Management
- SAP Fieldglass
- SAP HANA Cloud
- SAP Information Steward
- SAP Integrated Business Planning
- SAP Integration Suite
- SAP Marketing Cloud
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP Service and Asset Manager
- SAP Signavio
- SAP Single Sign-On
- SAP SuccessFactors HCM
- SAP SuccessFactors Incentive Management (formerly SAP Commissions)
- SAP SuccessFactors Work Zone
- SFTPPlus
- Salesforce Data Cloud
- Salesforce Platform
- Salesforce Revenue Cloud
- Salesforce Sales Cloud
- Slack
- Snowflake
- Tableau
- Tray.io
- TrustRadius
- Twilio Segment
- UserTesting
- Voxpopme
- WordPress
- Zapier
- Zendesk Suite
- Total integrations28
- Amazon Redshift
- Amazon Simple Storage Service (S3)
- Azure Blob Storage
- Calendly
- ChurnZero
- Confluence
- Docusign
- Docusign CLM
- Domo
- Elastic Enterprise Search
- Fivetran
- Fullstory
- Gainsight CS
- GitHub
- Google Analytics 360
- HelpDocs
- HubSpot CRM
- Igloo
- Jira
- LaunchDarkly
- LiveAgent
- LogRocket
- Looker
- Okta
- Olark
- SAP AI Consultant
- SAP Access Control
- SAP Agent Performance Management
- SAP Analytics Cloud
- SAP Ariba
- SAP Ariba Contracts
- SAP BTP
- SAP BW/4HANA
- SAP Build
- SAP Business ByDesign
- SAP Business Network Supply Chain Collaboration
- SAP Business One
- SAP Business Planning and Consolidation
- SAP BusinessObjects Business Intelligence
- SAP CPQ
- SAP Commerce Cloud
- SAP Concur
- SAP Conversational AI
- SAP Crystal Reports
- SAP Customer Data Platform
- SAP Customer Experience
- SAP Customer Identity and Access Management
- SAP Data Intelligence
- SAP Data Services
- SAP Datasphere
- SAP Digital Manufacturing Cloud
- SAP Digital Supply Chain Management
- SAP Enable Now
- SAP Enterprise Asset Management
- SAP Enterprise Product Development
- SAP Event Ticketing
- SAP Extended Warehouse Management
- SAP Field Service Management
- SAP Fieldglass
- SAP HANA Cloud
- SAP Information Steward
- SAP Integrated Business Planning
- SAP Integration Suite
- SAP Marketing Cloud
- SAP S/4HANA Cloud
- SAP Sales Cloud
- SAP Service Cloud
- SAP Service and Asset Manager
- SAP Signavio
- SAP Single Sign-On
- SAP SuccessFactors HCM
- SAP SuccessFactors Incentive Management (formerly SAP Commissions)
- SAP SuccessFactors Work Zone
- SFTPPlus
- Salesforce Data Cloud
- Salesforce Platform
- Salesforce Revenue Cloud
- Salesforce Sales Cloud
- Slack
- Snowflake
- Tableau
- Tray.io
- TrustRadius
- Twilio Segment
- UserTesting
- Voxpopme
- WordPress
- Zapier
- Zendesk Suite
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