WalkMe Pricing, Features, Reviews & Comparison of Alternatives

WalkMe

Transform the User Experience

4.47/5 (50 reviews)

WalkMe overview

What is WalkMe?

WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience. Powered by AI and machine learning, WalkMe's context-intelligent algorithm ensures that the right users receive the right information exactly at the moment of need. With WalkMe, employees are more efficient and productive, and businesses enjoy the full value of their digital assets. WalkMe is used globally by 2,000 enterprises including many Fortune 500 companies.
www.walkme.com

Pricing

Pricing options
Free
Subscription
Free trial
Open source
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 22 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian, Taiwanese, Thai
WalkMe screenshot: InsightsHow HP Uses WalkMe to Onboard their CustomersWalkMe screenshot: User OnboardingWalkMe screenshot: Engage your users and increase adoption of new featuresWalkMe screenshot: Automate any repetitive processWalkMe screenshot: Record your users in session to gain valuable visual analyticsWalkMe screenshot: Reduce Support CostsDiscoverOrg Boosts Self-Service & User Onboarding With WalkMeWalkMe | CenturyLink at DreamforceWalkMe | ZuoraWalkMe | Digital Transformation | Scott Tweedy, T-MobileWalkMe |  Digital Transformation | Jared Garrett, AmazonWalkMe VisionsWalkMe Demo - Employee TrainingWalkMe | Raj Sundarason on DAPFastSpring TestimonialWalkMe - Digital Adoption PlatformWalkMe ActionBot

WalkMe reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.4
  3.8
  4.6
Aaron Goldstein

WalkMe is great for digital adoption - bringing software end users up to speed

Used weekly for 6-12 months
Reviewed 2019-08-06
Review Source: Capterra

Very happy with this software. The WalkMe support team was also amazing!

Pros
My company used this software for a about 8 months to a year. We integrated Walk Me into our proprietary platform in order to help our web design agencies and their end users to better use our software, to become more self sufficient when using the platform, and to help make our platform more intuitive. The WalkMe interactive digital walk throughs made it extremely simple for customers to learn the ins and outs of our platform without our support team getting engaged. This software saved our support team significant time and energy!

Cons
Managing the Walk Me software can be difficult in a situation which requires constant updates to the digital walk throughs - during periods in which our platform was undergoing significant changes. However, though the process of updating our library of walk throughs was tedious, it allowed our end users to become familiar with platform updates very quickly with limited engagement from support staff.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

Extremely robust platform for digital adoption

Used weekly for 6-12 months
Reviewed 2018-12-20
Review Source: Capterra

Customer self-onboarding. Benefits: Scalability of new customer onboarding. We were able to onboard customers much faster after deploying WalkMe, allowing CS to focus on renewal and expansion with existing customers.

Pros
WalkMe has a ton of functionality to allow you to create walk throughs and other types of dynamic user education. I love how easy it is to integrate outside content like videos, help desk articles, webpages, etc. with your custom walk throughs. Probably my favorite thing about walk me is that Customer Success and UX can use the platform to implement super detailed user education without needing to involve engineering much at all. In my experience, user education often gets deprioritized next to new feature development and bug fixes, so things like in-app onboarding and tool tips only get built when there's a bit of extra capacity, and it rarely is able to keep up with the evolution of the product. With WalkMe, the teams focused on customer success and experience can quickly implement the changes they want without involving half the company.

Cons
It is a very robust platform, so learning all the functionality takes time. Unless you're a javascript and CSS pro, you will probably struggle with getting the jQuery selectors right and the CSS exactly how you want the experience to look and feel. The out-of-the box features will get you 90% of the way there though.

Response from WalkMe


Thank you for your thoughtful feedback on your WalkMe experience! We¿re glad to hear that our Digital Adoption Platform has helped scale your customer on-boarding efforts and beyond. It¿s also great to learn that WalkMe has enabled your Customer Success and UX teams to drive the value of your product to your customers. WalkMe is indeed a very robust platform, and for this matter we¿ve designed our Center of Excellence -- University, Community, and Playbooks -- to provide customers with a plethora of resources and templates to maximize the use of our platform and make it easy for our customers to customize content. We'll also continue to simplify our product in 2019. If you¿d like to learn me more about our Center of Excellence, or if you have any questions, please email us at community@walkme.com. Thanks again!

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Ironically, it's incredibly hard to use their product

Used monthly for 6-12 months
Reviewed 2018-07-12
Review Source: Capterra

Pros
This can be very powerful software if set up properly. We were able to do advanced tutorials, though it took professional services to set it up for us. We found it the most powerful in the market from a feature standpoint.

Cons
hard to use. WalkMe is a software that makes it easy to show visitors how to use any product. Unfortunately their product is prohibitively hard to use. They have set up a "walkme university" and require 10 hours of training and watching videos just to get started. They typically give you a CSM for 3 months to help you onboard and throw in free professional services because most things are too hard to figure out.

Response from WalkMe


Pleasure to meet you, and thank you for sharing your feedback on WalkMe. I'm glad to hear that WalkMe is helping your organization with feature adoption, but disappointed to hear that you're experiencing difficulties using the platform. As this experience is atypical for our customers, I'd love to better understand some of the issues if you'd be open to a discussion. In regards to our Customer Support, the team is available 24/7 and is typically able to solve or escalate most issues fairly quickly. Please email us at community@walkme.com so we can learn more. Looking forward to discussing with you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Elisabeth Hunt

Do anything you can imagine!

Used daily for 2+ years
Reviewed 2019-08-01
Review Source: Capterra

We originally purchased WalkMe to use when onboarding new users. We soon discovered we could use it for dozens of other things. For example, we’ve used it to let users know “Hey, we’re aware of this bug,” to avoid a zillion support requests. We’ve used it to run surveys, highlight new features, everything. I can’t imagine working without WalkMe.

Pros
It’s amazingly versatile. Need to show users how to do something? Easy. Need to pop up messages about system status? You got it. Want to highlight a new feature? Done. Need to remind someone their fees are overdue? Done. You can do almost anything you can imagine with this system!!

Cons
Our only complaint is really our own fault. The system relies on static “tags” that our software doesn’t have. We have been totally able to work around it, though, using visible elements on the screen.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vince Profaca

WalkMe Review

Used daily for 6-12 months
Reviewed 2017-09-08
Review Source: Capterra

WalkMe is a pretty simple and creative tool to use to target your audience. It has benefited us in making it much easier to target our audience to download and use our services! We have received great customer support, which has helped us every bit of the way. WalkMe is definitely worth every cent with all of the feature reach functionality you receive!

Pros
WalkMe has a great resource management dashboard . Easy-to-use dashboard. I can create customized walk-throughs for our customers to utilize to learn different tasks within the software. Overall WalkMe is just a fun and easy product to use. Connecting with my customers resources feels very rewarding, and is a HUGH Benefit for us. It keeps us connected to our customers and meeting there needs.

Cons
Getting implemented was a bit tricky for us. It took longer than expected probably because our business and our process in general are a bit more difficult for others to grasp. You do need to have patience because you do need to build everything from scratch but once you are up and running that is when the fun begins. At least that was the case for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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WalkMe features

API
Activity Dashboard
Data Import/Export
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics

Access Control (154 other apps)
Activity Tracking (109 other apps)
Alerts / Escalation (110 other apps)
Auditing (109 other apps)
Automatic Notifications (156 other apps)
Collaboration Tools (107 other apps)
Compliance Management (113 other apps)
Data Visualization (103 other apps)
Drag & Drop Interface (110 other apps)
Permission Management (96 other apps)
Role-Based Permissions (96 other apps)
Third Party Integration (208 other apps)
Workflow Management (132 other apps)

Videos and tutorials

Additional information for WalkMe

Key features of WalkMe

  • Walk-Thrus
  • Analytics
  • In-app guidance
  • Multi language
  • Cross browser support
  • Self Hosted
  • Mobile
  • Chatbot
  • Onboarding
  • Change Management
  • Automation
  • Churn management
  • Analytics
  • Center of Excellence
  • Knowledge base
  • Conversion optimization tools
  • Customer experience management
  • Customer segmentation
  • Enterprise-Class Security
  • Playbooks
  • Activity dashboard
  • Customizable reporting
  • Customizable templates
  • Data import/export
  • Data synchronization
  • Event tracking
  • Event triggered actions
  • Filtered views
  • Feedback management
  • Graphical data presentation
  • Lead nurturing
  • Lead management
  • Market segmentation
  • Monitoring
  • Absence management
  • Performance reports
  • Planning tools
  • Preview functionality
  • Real time data
  • Real time monitoring
  • Reporting & statistics
  • Rich text editor
  • Surveys and feedback
  • Trend analytics
  • User activity monitoring
  • Visitor tracking
  • Engagement analytics
  • Real time analytics
  • Visual analytics
  • Process automation
View All Features

Benefits

Benefits for Customer Support Managers:

- Reduce incoming support requests
- Increase self-service & adoption
- Lower customer service costs
- Ensure customers have a simple, smooth and burden-free online experience
- Eliminate customer confusion on your website
- Reduce customer frustration of waiting for assistance
- Shorten the time it takes for support personnel to handle incoming requests
- Strengthen your company’s support reputation

Benefits for Training Professionals :

- Accelerate employee time to competence
- Improve training effectiveness
- Ensure a lasting impact on employee productivity
- Reduce (direct and indirect) training costs
- Enable employees to learn as they work
- Works perfectly as an onboarding tool in the move to new software
- Reduce help-desk requests
- Reduce employee errors / improve performance accuracy and efficiency
- Remove the need for employees to get slowed down focusing on the technical aspects of operating the software
-Ensure data validation and integrity

Benefits for Sales Management:

- Accelerate sales employee time to competence
- Remove the barriers of entry for employees to a new CRM system – cut the learning curve and lower switching costs
- Increase sales productivity
- Reduce CRM onboarding and training time and costs
- Simplify CRM usage
- Free your sales team having to focus on the technical aspects of operating CRM software
- Increase sales team productivity and reduce errors

Benefits for SaaS Providers:

-Drive product adoption and engagement
-Track and analyze obstacles to improve customer experience
-Increase free-to-paid conversions
- Reduce churn
- Easily highlight new features
- Lower acquisition costs
- Reduce training and customer service costs
- Easily onboard trial users and “be there” with existing customers
- Ensure customers have a simple, smooth and burden-free experience with your software
- Increase usability, and eliminate confusion and frustration
- Enable your customers to focus on what they want to do using your software, and not be confused on how to do them
- Empower customer to self-task successfully even through the most complex processes
- No need for tedious Q&A pages, instructional videos and tutorials


Benefits for UX Managers:

- Enable your users to focus on what they want to do on the site, and not be confused on how to do them
- Improve conversion rates
- Easily promote new and advanced features
- Increase user long-term value
- Reduce churn
- Provide a user experience that is simple, intuitive and personalized
- Increase user satisfaction, loyalty and productivity