Name: Zapier
Rating: 4.664804469273743 (3043 reviews)

Zapier vs Appian

Make

Bizagi

Pabbly Connect

Workato

Pega Platform

E2open

Compare Zapier and Appian based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

viaSocket

viaSocket is a cloud-based and AI-enabled workflow automation tool that enables users to create workflows with prompts. Key features include conditional logic, webhooks, custom APIs, and security.

Jira

Jira is project tracking software that helps every team collaborate to plan, track, and release work by breaking down big ideas into achievable steps. Jira offers features like task organization, work alignment to goals, customizable workflows, and real-time data insights to optimize outcomes.

monday.com

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Zapier helps SMBs easily automate work without writing any code. Zapier integrates with more tools than anyone, helping you streamline processes to make all your systems more efficient. For larger teams, Zapier offers collaboration and security features that let you unlock the power of automation.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Application Management

Business Process Automation

Collaboration Tools

Compliance Management

Configurable Workflow

Dashboard

Database Support

Data Import/Export

Data Integration

Data Management

Data Security

Deployment Management

Drag & Drop

eCommerce Management

Email Management

ERP integration

Forms Automation

For No-Code Development

Integration Management

Integrations Management

Monitoring

Multiple Data Sources

No-Code

Payroll Management

Point of Sale (POS)

Pre-built Connectors

Process Modeling & Designing

Project Management

QuickBooks Integration

Real-Time Notifications

Rules-Based Workflow

Sales Management

Single Sign On

SMS Messaging

Social Media Integration

SSL Security

Task Management

Templates

Third-Party Integrations

Usage Tracking/Analytics

User Management

Visual Modeling

Web Services

Website Integration

Workflow Configuration

Workflow Management

By industry, Zapier reviewers are most commonly professionals in marketing and advertising (18%). The most frequent use case for Zapier cited by reviewers is integration (60% of reviewers).

Users and use cases

Reviewers indicate that Zapier’s flexible pricing and free plan make it accessible for basic needs, and they appreciate the time-saving integrations. However, some users report steep price jumps, limited free features, and costly upgrades for advanced automation.

Value for money

The Zapier integrations most frequently cited by reviewers are: Google Sheets (a spreadsheet product rated 4.8 out of 5 for its integration with Zapier), Slack (a team communication product, 4.9), and Gmail (an email management product, 4.9).

Integrations

Zapier is an integration tool with key features that include business process automation, third-party integrations, integrations management, workflow configuration, task management, multiple data sources, and more.

Zapier

Web-based

Free

Professional

Team

Enterprise

Real Estate Agent

It helped Villalba Propiedades automate data syncing and document exchanges, conserving time and minimizing human errors in everyday agency operations.

Technical Support Engineer

My favorite feature is the ability to make small automations, which update spreadsheets, inform teams, or automatically open tickets when some events occur in other systems.

Digital Marketing Manager

Improves conversion tracking abilities when it comes to monitoring ad performance, allows for more advanced integrations between CRMs & Ad Platforms

Sr. People Ops

Zapier is a great platform to automate and sync processes, saving  a lot of time and reducing the risk of manual errors, while keeping a simple and interactive UX.

Tax Advisory

We set up triggers in Missive (like receiving a new email or comment) to initiate actions in other apps, such as creating tasks in project management tools or sending notifications in communication platforms.

Aquatics Administrator

I love that it has so many different software that it integrates with, alongside its built in sorting features which helps when the info you receive from all the different software can be sorted easily to only extract what you are after.

Operations Coordinator

Zapier powers a lot of our automations from emails, texts, data gathering, and task updates.

Training and Development Manager

It is great for automating data from one platform to another, so we no longer are required to do manual entries of data from Wufoo to TrackVia.

Director

Overall this is a great system and I use it for multiple clients to automate everything from updating contacts in Mailchimp to ensuring all web forms get submitted to the right place.

Owner

Zapier has become an integral component of my software suite, building automated connections (zaps) between my CRM and website, or marketing programs.

Zapier allowed my company to streamline internal processes and manage org workflows much seamlessly and faster.

Community Manager

It’s super handy for automating my recurring tasks, supports several integrations, and lets me connect my CRM to Excel.

Additionally, while the interface is user-friendly, troubleshooting complex Zaps with many steps can sometimes be a bit tedious when trying to pinpoint exactly where a data mapping error occurred.

Co-Founder and Chief Executive Officer

It brings my toggl timekeeping info into my cms so I don’t have to keep track of all these different dates.

For example, when someone books an appointment through TidyCal, Zapier instantly adds them to my email marketing list, tags them appropriately, and sends a welcome message—all without me lifting a finger.

Tech Specialist

Overall Zapier will save you time and money with how many features it has, it helps keep small to medium companies stay up to date on modern advancements in technology.

We’ve built tailored Zaps that handle everything from internal scheduling tasks to automating client-facing workflows in sales.

The number of available apps and triggers is impressive, and even with minimal technical knowledge, I can set up workflows (“Zaps”) that save me hours each week.

Zapier connects all my software seamlessly, and once a zap is set up, it runs reliably without much attention from me.

Customer Support Manager

I can automate a few tasks that take time to do, such as updating spreadsheets and set up notifications for tasks

Managing Director

It is our go-to integration platform when we need one to bridge into high-end applications like Office365 and Google Reviews.

There isn’t a well-priced tier for businesses that need Zapier’s premium features but don’t run high volumes of tasks.

Student

The reliability of Zapier's automation ensured our workflows ran smoothly, and its extensive integrations allowed us to create comprehensive solutions tailored to our business needs.

Systems Engineer

I am a web designer and sometimes I need to integrate localized forms into my website, so that they can be integrated with other tools such as CRM, Google Sheets, etc.

Realtor

This platform is essential within my company because it has native integration with practically any platform that is currently used in the work world and in case a complete integration is not available, they can be created manually, although it will cost a little effort but it is worth it.

Marketing Manager

Some advanced features require a paid plan, and beginners may need a little time to understand how complex automations work.

e-learning

Zapier's intuitive interface, extensive app integrations, and robust automation capabilities make it exceptionally efficient for streamlining workflows and increasing productivity.

Director of Operations

I have not used the benefits much, because they do not connect with the other software/websites I need it to, and we can't afford to pay for it to be a service they provide, with how little we would be using it.

In a previous job I built a lot of Zaps for customers, having the ability to copy workflows I've developed into their account was a massive win.

I also hate it that some of the features such as the time delay feature do not automatically come with the software.

Creating a basic Zap in Zapier is quite easy and does not require knowledge on coding for non-technical users.

Customer Service Lead

It saves us hours of busy work, though the price for higher tier plans feels steep for a small business.

Assistant

Able to integrate all the platforms, you can automate a lot of simple tasks and free a lot of time for focus tasks.

From a cost perspective, it felt hard to justify paying a higher monthly fee for only a handful of low-volume but necessary automations.

I hate that one wrongly-configured step can destroy a flow without any warning, and I do not always realize that something is missing until somebody notifies about it.

I’ve tried Make and a handful of the newer automation platforms, but Zapier still feels like the most practical option for the way I work.

For someone new to this kind of platform, it's very confusing, hard to understand, & lacks resources that help you understand exactly how to use it or whether your Zaps are working properly or not.

Sales Opps

I dont have any major complaints about Zapier - I do struggle creating multi step zaps at times but that could be my inexperince in IT

Sometimes finding how to create an automation can be difficult and there can be a bit of a learning curve depending on what you are trying to automate.

It is a great tool for businesses and individuals who want to increase productivity and manage workflows more efficiently.

Project Manager

Zapier has a great concept and offers a lot of potential for streamlining workflows and automating tasks. While the platform’s idea is impressive and promising, my experience has been somewhat mixed due to the limited support options available for paying subscribers.

Research Assistant

It’s the most powerful thing to connect all sorts of different apps. And it’s worth every penny, expensive as the split second you finally get back to yourself.

Zapier is great for connecting apps and creating detailed workflows that automate manual tasks and manual input.

Software Engineer

Free tier is very limited and if you want to use it for more advanced things you need to pay tons of money

Co-Founder

Zapier is a resourceful tool that allows users to automate various activities by linking different applications and not necessarily utilizing laymen's abilities to code

We found it useful, but it would be much more appealing if there were better pricing options for small businesses with modest automation needs.

Zapier worked well for our needs and helped keep our systems connected, but the value equation was mixed.

Admin

Overall, we decided to cancel our subscription and move forward using Facebook Manager Suite, as it better fit our needs.

Some apps require premium plans to access certain triggers/actions, which can be a bit limiting for small businesses on a tight budget.

Quality Assurance Lead

Zapier saves me time and reduces staffing costs, enabling my team to focus on more complex processes. If you’re looking for a reliable way to scale operations and optimize workflow, Zapier is worth every penny.

Workflow Automation

Automation

Automated Workflows

Paid Features

Data Transfer

Time Savings

Forms and Sheets

Email Automation

Notifications

Restrictive functional boundaries

Digital Media Systems Lead

We feel like there are a lot of limitations to what can be done with the automations

53% of reviewers feel negative about Zapier’s limitations. Users say the platform’s capabilities are often constrained by the APIs of connected apps, resulting in incomplete or restricted automations. They mention limits on the number of Zaps, upload sizes, and execution times, which can hinder more complex workflows. Reviewers also point out that some triggers and actions are too basic or missing, making it difficult to fully automate certain business processes or scale usage as needs grow.

Essential features behind paywall

I wish there were lesser subscription price point as I don't use a lot of zaps right now to justify the amount I am paying but I need it for some features not available on the free version.

I wish it could pay per the number of functions I use, I only use Zapier for a small number function now, and I am paying for much more services than I need.

48% of reviewers feel negative about Zapier’s paid features. Users report frustration that many useful or necessary functions, such as multi-step Zaps, premium app integrations, and webhooks, are only available on paid plans. They feel the entry-level paid tier includes more capacity than they need, making it hard to justify the cost for limited use. Reviewers also mention that the price for accessing certain features is high, especially when only a few advanced options are required.

Frequent errors and glitches

List Ops Spec

The error detection process could be more user-friendly, currently the interface to solver those glitches feels not so intuitive and requires some level of coding to resolve the integration's issues

63% of reviewers feel negative about Zapier’s bugs and issues. Users report that Zaps can stop working unexpectedly, with vague error messages and limited troubleshooting guidance. They find the error detection process unintuitive, often requiring technical knowledge to resolve problems. Reviewers mention that system glitches, delays, and abrupt logouts disrupt workflows, and the lack of real-time notifications makes it difficult to identify and fix issues promptly. Many feel ongoing monitoring is necessary to ensure reliability.

Zap management challenges

Co Founder, Head of Marketing

We are firing thousands of zaps a month and it starts to get to the point where you think about building your own integration for some of those zap automations that fire about 10,000 times a month and cost you $500/mo to keep up.

41% of reviewers feel negative about managing Zaps. Users find setting up and maintaining Zaps can be confusing, especially for complex or multi-step automations. They mention frequent errors, difficulties in debugging, and a steep learning curve for non-technical users. Reviewers also note that Zaps can break or turn off unexpectedly, requiring manual intervention to restore functionality. The cost associated with running many Zaps or exceeding monthly limits is another common concern.

High cost and tier restrictions

PhD Candidate

The only problem with Zapier is the price. If you want to stay in the free tier, you are very limited, and the next best tier is just a bit too much for an independent user like myself.

It is very pricey, and getting more expensive all the time.   While I still find value in it, you basically have to spend at least $600 per year (currently) to get full function out of Zapier and even that gives you a small pool of actions that can quickly be exhausted.

50% of reviewers feel negative about Zapier’s pricing. Users indicate that the free plan is very limited, with constraints on the number of Zaps, tasks, and access to premium features. They find that costs increase rapidly as automation needs grow, making it difficult for small businesses or individuals to justify the expense. Reviewers mention that advanced features and multi-step workflows require higher-tier plans, and the price jump between tiers is often seen as excessive.

Streamlined business processes

Software Administrator

With Zapier we can make "zaps" within minutes, this allows us to automate workflows between all of the web apps we use like Trello, Gmail etc...

96% of reviewers feel positive about Zapier’s workflow automation. Reviewers appreciate the ability to build complex, multi-step workflows that connect different tools, allowing for seamless information flow and improved productivity. They mention that Zapier’s intuitive interface and broad app integrations help them automate business operations, reduce manual intervention, and optimize team efficiency. Users feel that the platform’s flexibility allows them to tailor workflows to their specific needs, saving time and resources.

Versatile workflow automation

 Web Developer

The platform's extensive library of pre-built integrations, known as "Zaps," allows users to effortlessly connect and automate tasks between different apps, eliminating the need for manual data entry and repetitive actions.

Zapier is an excellent software for integrating two applications and automating tasks and workflows. If you are an advanced user, you can make the most of this application by enabling advanced integration workflows.

96% of reviewers feel positive about Zapier’s automated workflows. Users indicate that Zapier connects a wide range of applications, enabling them to automate everything from invoicing to client onboarding. They value the platform’s extensive library of pre-built integrations and the ability to create custom workflows, which helps eliminate manual data entry and repetitive actions. Reviewers appreciate how easy it is to set up multi-step automations, making their processes more efficient and adaptable.

Significant time reduction

99% of reviewers feel positive about Zapier’s time savings. Users say Zapier automates repetitive and manual tasks, freeing up hours that would otherwise be spent on data entry, file transfers, or cross-referencing information. Reviewers appreciate that even non-technical users can set up time-saving workflows, reducing reliance on developers. They find that automating processes across multiple apps allows them to focus on higher-value work, improves efficiency, and eliminates the need for additional staff for routine tasks.

Zapier vs Appian Comparison (2026)

Zapier

Appian

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives