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Zapier vs Segment Comparison

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Overview

Zapier provides a cloud-based integration platform to help you connect your desired web apps and systems. You can use the...

Segment collects, centralizes, organizes and analyzes all your customer data coming from multiple sources such as apps, websites,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$25.00
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,168

382

46

9

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

(50)

5

4

3

2

1

34

14

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It's been okay, but not great. I really want to like it, but feel like I have to adapt my workflow to use the tool and it should be adaptable to my needs.
I love Zapier for automating processes in the backend. It has been awesome for setting up transfers from my mailing list to spreadsheets and more.
The idea behind this tool is pretty great. Automations that can be achieved can be very useful once you can get them working after jumping through the loops.

Pros

Segment is great - great support & documentation. It's very reliable, covering all your third-party integrations.
Easy to setup, great customer support, excellent choice of services, simply amazing.
Overall experience has been quite frustrating so far. Hopefully this will change as it looks like this tool has great capabilities.

Cons

Some times it doesn't work without any warning. You just find out after you notice the end problem.
Support is answered fairly quickly, but you never get replies from the same person, so it really frustrating having to repeat yourself. The biggest problem is it doesn't work.
Zapier is difficult to understand (the specific lingo it uses can be confusing and not everything is very self-explanatory). It also requires some knowledge of coding.

Cons

Somethimes it is hard to debug or know what is happening if something goes wrong.
Certain resolutions to bad data were a challenge to make work.
The most difficult part of Segment was when we wanted to track more granular data, such as user identities/emails.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features17
  • API
  • Accounting Integration
  • Application Integration
  • Business Intelligence
  • CRM Integration
  • Data Import
  • Database Integration
  • ERP Integration
  • Email Integration
  • Forecasting
  • POS Integration
  • Payroll Integration
  • Projections
  • RSS Feeds
  • SMS Integration
  • Sales Integration
  • Social Media Integration
  • Third Party Integration
  • User Management
  • Website Integration
  • eCommerce Integration
  • Total features4
  • API
  • Accounting Integration
  • Application Integration
  • Business Intelligence
  • CRM Integration
  • Data Import
  • Database Integration
  • ERP Integration
  • Email Integration
  • Forecasting
  • POS Integration
  • Payroll Integration
  • Projections
  • RSS Feeds
  • SMS Integration
  • Sales Integration
  • Social Media Integration
  • Third Party Integration
  • User Management
  • Website Integration
  • eCommerce Integration

Integrations

  • Total integrations1378
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk
  • Total integrations107
  • Bitium
  • Box
  • Dropbox Business
  • Facebook
  • GitHub
  • Google Drive
  • Jira
  • Mailchimp
  • Microsoft 365
  • Microsoft Azure
  • Opsgenie
  • PagerDuty
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • Trello
  • Twitter
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Segment

Lifesaver for growth & marketing tech stack

Reviewed 3 years ago
Pros

- Implement tracking once, automatically and consistently send data to all downstream destinations - Hundreds of integrations (and, with the recent Zapier integration, millions of possible combinations) - Easy to understand pricing

Cons

- Integration implementation can vary widely. Documentation is usually thorough, but often confusing / complicated / out of date / (in the case of beta integrations) not accessible or non-existent - At scale, I could see costs spiraling pretty rapidly

Zapier vs. Segment

See how Zapier and Segment stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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