Lexop Pricing, Features, Reviews & Comparison of Alternatives

Lexop

Removing Friction In Collections ™

4.75/5 (12 reviews)

Lexop overview

What is Lexop?

At Lexop, we believe customers should be valued at all times, even when they're late on their bills. Yet, the process of paying an outstanding bill remains complex, rigid, and outdated. Our customer-centric software-as-a-service helps world-class companies remove frictions from collections by offering the most flexible and self-service payment experience to their past-due customers. Lexop is leading a change within the collections industry and impacting the lives of tens of thousands of people every day.
lexop.com

Pricing

Pricing options
Value for money

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French

Lexop reviews

Excellent
9

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.8
  4.8
  4.6
  4.9
Anonymous

An invaluable litigation tool

Used daily for 1-2 years
Reviewed 2018-05-11
Review Source: Capterra

Pros
Lexop's no.1 attribute is that its core feature has worked without fail for me over the last year. It has also saved my clients expensive bailiff fees in cases where I was able to resort instead to electronic notification. Perhaps most importantly, their customer service and development team are always listening to our feedback and willing to implement new features that save time for busy practitioners.

Cons
My only minor gripe has been with the Outlook plugin. Although it works as described, it requires entering the password every so often. Instead, I use the website directly, which has worked flawlessly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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rachel dagenais

great product, especially in our field (real estate)

Used monthly for 1-2 years
Reviewed 2018-05-08
Review Source: Capterra

Quick access

Pros
Instead of using registered mail, which tenants often don't pick up, we use this in the renewal season and in the situation of non payment it is much easier to reach a tenant through this. People have access directly to their email with their phones, so the reply timeline is shorter. I love it! Also, the administration of the client database is great.

Cons
The ONLY negative thing I have to say is that when it comes time to follow up and look at the status of the email, it is often difficult to find. Also, when a client sends us a reply through Lexop we have no notification.

Response from Lexop


Hi Rachel,

We are pleased to hear that our solution can help you reach your tenants faster and improve your response rate. On the other hand, we're very sorry that you are having a hard time following up the statuses of your emails. For alert settings, you can modify them directly in your accounts page, during the activity process creation as well as after the fact from the details page. Beyond that, we would love to know more about how we can make the experience better for you.

Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Hai Lan Ding

pretty good, search tool is not user-friendly enough. The result doesn't come up.

Used daily for 1-2 years
Reviewed 2018-05-14
Review Source: Capterra

save money and time; provide proof of delivery to tenants when there is dispute;

Pros
faster, efficient on communicating with tenants, save time and money on preparation of hard copy of notices and on delivery, real-time report and follow-up on tenants' reply

Cons
searching feature is not very user friendly: when searching by unit #, either result doesn't come up or it gives result of other buildings which is distracting.

Response from Lexop


Hi Hain Lan,

thank you for submitting a review. We are happy that you like our solution! Regarding the search feature, It is something we are already working on improving in one of our next release. Thank you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Maria Scandella

Love this software. User friendly and efficient.

Used weekly for 1-2 years
Reviewed 2018-05-11
Review Source: Capterra

Easy to notify legal procedures with proof of service and sharing of large files.

Pros
It is very easy to use and convenient. Love the file sharing aspect since I often have tons of documents to send. I also appreciate that the person on the receiving end can download the documents easily (no passwords required) and can reply.

Cons
I do not like that when sharing documents, they sometimes don't send in the same order that I added them. A specific order is most often intentional.

Response from Lexop


Hi Maria,

thank you for your review. I think your comment regarding the documents ordering makes a lot of sense! I am making sure our team gets on this matter asap :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Najwa Kerbaj

This software is a genius software and Incredible Customer support!

Used weekly for 6-12 months
Reviewed 2018-05-16
Review Source: Capterra

Pros
The best in this software is the fact that we do not need to go to the post office and waste time and money! Also, I have never had such an amazing customer service experience. They are always available, any time of the day, weekend etc. Quickly responds to our questions or requests and they care about our comments and feedbacks. They are always ready to improve and implement new ideas and suggestions and cares about our needs! Everyone on the team is very knowledgeable and extremely professional! Keep up the good work !

Cons
It's still fairly new and I think they need to adapt it a bit better ( AND I KNOW THEY WILL) to meet the needs of many business types and add some additional functionalities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lexop features

API
Activity Dashboard
Automatic Notifications
Contact Management
Reminders
Third Party Integration

Billing & Invoicing (65 other apps)
Calendar Management (72 other apps)
Case Management (92 other apps)
Client Management (48 other apps)
Client Portal (42 other apps)
Collaboration Tools (40 other apps)
Document Management (85 other apps)
Document Storage (64 other apps)
Expense Tracking (39 other apps)
Invoice Management (42 other apps)
Reporting & Statistics (57 other apps)
Search Functionality (64 other apps)
Task Management (61 other apps)
Workflow Management (49 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Lexop

Key features of Lexop

  • A/B Testing
  • API
  • Access control
  • Activity dashboard
  • Automated Scheduling
  • Automatic Notifications
  • Automatic Reminders
  • Collections Management
  • Communication management
  • Contact Management
  • Delivery tracking
  • Electronic Payments
  • Email archiving
  • Email integration
  • Email monitoring
  • Email tracking
  • File transfer
  • Microsoft Outlook integration
  • Partial Payments
  • Real time data
  • Real time monitoring
  • SSL security
  • Third party integration
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Benefits

Clear benefits for both parties. For your company: reduce DSO and improve cash flow, increase self-cure collection rates, and improve customer experience and retention. For your customers: communication adapted to today’s preferences, 24/7 access to a self-service, mobile-friendly payment portal, and flexible payment agreement options.