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Rocket Matter vs Smokeball Comparison

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Overview

Category Leaders

Rocket Matter is the leading cloud-based law practice management software that helps you run a more efficient law firm, boost...

Category Leaders

Smokeball cloud-based legal productivity software for PCs automatically records time and activity for you. Smokeball boasts...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

29

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

197

5

4

3

2

1

116

58

14

4

5

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

4.8

189

5

4

3

2

1

152

32

2

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.

Pros

I love the ease of use and the ability to always have access to documents even after they are deleted.
As a sole practitioner I need software that helps keeping my files and billing organized. I have used Smokeball for a few years now and I really appreciate the ease of use and friendly, helpful staff.
Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them.

Cons

It freezes all the time. This is disruptive to my workday.
It defaults to the current date which is slightly annoying when you are entering time for a prior date.
Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.

Cons

Missing deadlines while using this program are hard to come by.
Sometimes It can be slow to operate and the interface annoying.
Lack of notification about the messages inside the network.
  • Vendor responds to reviews
  • Last review3 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features97
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Accounting
  • Audit Trail
  • Automatic Backup
  • Automatic Billing
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Credit Card Processing
  • Cross Ledger Posting
  • Customer Database
  • Customer Statements
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Expense Tracking
  • Fee Calculation & Posting
  • File Management
  • File Sharing
  • For Family Law
  • For Lawyers
  • For Legal Professionals
  • Forms Management
  • Full Text Search
  • General Ledger
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Microsoft Outlook Integration
  • Mobile App
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • Online Time Tracking
  • Project Time Tracking
  • Project Tracking
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Trust Accounting
  • Two-Factor Authentication
  • Version Control
  • Workflow Management
  • Total features66
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Archiving & Retention
  • Asset Accounting
  • Audit Trail
  • Automatic Backup
  • Automatic Billing
  • Billable & Non-Billable Hours
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Case Management
  • Case Notes
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Conflict Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Court Rules-Based Scheduling
  • Credit Card Processing
  • Cross Ledger Posting
  • Customer Database
  • Customer Statements
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deadline Management
  • Docket Management
  • Document Automation
  • Document Capture
  • Document Classification
  • Document Generation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Expense Tracking
  • Fee Calculation & Posting
  • File Management
  • File Sharing
  • For Family Law
  • For Lawyers
  • For Legal Professionals
  • Forms Management
  • Full Text Search
  • General Ledger
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Microsoft Outlook Integration
  • Mobile App
  • Mobile Time Tracking
  • Multi-Location
  • Multiple Billing Rates
  • Online Time Tracking
  • Project Time Tracking
  • Project Tracking
  • QuickBooks Integration
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Reimbursement Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Staff Calendar
  • Status Tracking
  • Summary Reports
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Tax Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Time Tracking by Client
  • Time Tracking by Project
  • Timer
  • Timesheet Management
  • Trust Accounting
  • Two-Factor Authentication
  • Version Control
  • Workflow Management

Integrations

  • Total integrations21
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Slack
  • Xero
  • Zapier
  • Total integrations9
  • Box
  • Clio
  • DocuSign
  • Dropbox Business
  • Gmail
  • Google Calendar
  • Google Drive
  • LawPay
  • Microsoft 365
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft SharePoint
  • Microsoft Word
  • NetDocuments
  • OneDrive
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Slack
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Smokeball logo

Smokeball

I've tried the rest. Smokeball is the best.

Reviewed 6 years ago

I have tried Lexis Nexus Firm Manager, Clio, MyCase, Amicus, Abacus, Rocket Matter, Credenza, Houdini, Bill 4 Time, Time matters... you name it. Smoke Ball is the best. Pros: The organization of information in one location is fantastic. The document automation works the way I had hoped the competitors' would work. The integration of Word and Outlook are amazing time savers. The new Ai feature is awesome. Con: No time and billing BUT this feature is in the works.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smokeball logo

Smokeball

Benefits of using Smokeball

Reviewed 2 years ago

We have been able to minimize our paper files Enhances efficiency and tracking billable time

Pros

Integration of client information, document creation, and billing

Cons

Often files must be saved to computer hard drive and then transferred into the matter

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smokeball logo

Smokeball

Smokeball is a lifesaver!

Reviewed 2 years ago

Smokeball makes my business accessible to me no matter where I am.

Pros

I love that I can easily switch from computer to laptop to home computer to other office to phone to tablet without thinking much about what is located where.

Cons

I would like to see better integration on being able to save edited pdfs directly into Smokeball.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smokeball logo

Smokeball

Excellent Practice Management Platform

Reviewed 2 years ago
Pros

The product is very easy to use and the document management is excellent. It also stores all of the email associated with the matter, thus keeping all information on the matter in one place.

Cons

I have not had any substantial problems with the software. The customer service and request for future features has been top notch.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Smokeball logo

Smokeball

Decent for small firms

Reviewed 2 years ago

I think overall it increases efficiency in our firm.

Pros

I like that there is the option to have documents automated. That saves a lot of time. I also like the different matter types and how the fields are customizable to the kind of matter.

Cons

There's a cost associated with filing documents with the court. That should be built in to the cost of the product. I also don't think that the support team comes up with any valuable solutions to issues sometimes and that is frustrating.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smokeball logo

Smokeball

Hands Down Best Practice Management Software

Reviewed 2 years ago

I have used Smokeball for 3 years. In that time it has been improved and expanded at least every 6 months. I do not think I could ever go back to practicing without it! It has saved hundreds of hours of time.

Pros

The document automation, e-filing from your cloud-based matter, and customer support.

Cons

I wish that there was an option to integrate with other e-filing providers, as many clients do not wish to pay a per filing fee every time something is filed on their case. It is great to e-file from Smokeball, but not all clients have the extra money to pay for the attorney's convenience.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Smokeball logo

Smokeball

Essential, capable, but not perfect

Reviewed 2 years ago

We have quickly realized the ease of organizing and assigning documents and emails to clients' specific and individual matters. It would be nice if each Smokeball matter could host several separate cases within it for ease of consistency and comprehensive organization of information per client. It would be better if the above-mentioned window-restricting feature were cleared. Organization and aggregation of matters, tasks, contact information, etc. are its biggest benefits - and those are essential functions of an effective law practice.

Pros

Organization of files; indexing of document information; cloud storage; matter organization and workflow

Cons

Bugs: file naming and renaming; sudden slowdowns in software; and if you have a sub-window open specific to one matter, such as customizing some input information in that matter, you are temporarily disabled from interacting with the software at all until that window is saved and/or closed.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball logo

Smokeball

Best practice management software!

Reviewed 2 years ago

Our firm literally cannot work without Smokeball. I am not exaggerating one bit when I tell you that it is as essential to our practice as air. When the pandemic began, other lawyers were struggling to figure out how to work from home. Luckily for us, Smokeball is everywhere we are. With help from Smokeball's cloud-based system, we were able to transition to working from home very quickly and easily....

Pros

Email tracking, file notes/timeline. These features make it so much easier for two or more people to collaborate on a file!

Cons

I wish that "to-do" tasks in the system would auto-delete if a matter is canceled or closed.

Vendor response

Thanks for your feedback, Sandra.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Smokeball logo

Smokeball

Smokeball is Desparate for your money

Reviewed 2 years ago

Our firm has used Smokeball legal software since 2016. We have had 2 licenses which we paid for monthly/yearly. [SENSITIVE CONTENT HIDDEN] in our firm, passed away unexpectedly in December, 2019 at age 64. Our open cases were referred to outside counsel. The practice was closed on March 31, 2020. I have been working with Smokeball in a round-about way since the beginning of March. Smokeball refuses to refund the unused portion of our license renewal which is approximately 1 year, over $2,000. No one is using the Smokeball licenses and they have not been used for 3 months. User beware. I feel this is a scam. This could happen to you!

Pros

The best feature is being able to e-file directly from the matter.

Cons

Customer service passes you from one person to another. No one can answer your questions. Terrible customer service. When I asked to have our files backed up to close the account, 92 files did not come over.

Vendor response

I'm very sorry to read this. We're aware of this case, and I've escalated it in order to address it as quickly as possible. Of course we're terribly sorry for the circumstances, but we can assure you that we're neither desperate for your money nor a scam; this is an unfortunate case that we'll do our best to assuage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball logo

Smokeball

Smokeball Review

Reviewed 2 years ago

It's efficient, promotes productivity, and a great organizational tool to keep important and time-sensitive documents at your fingertips!

Pros

I like the fact that you can find all your time-sensitive documents in one place. It is a great organizational tool, which is crucial when you face deadlines and trial preparation.

Cons

Not being able to interact within a matter with internal personnel, which means we still have to maintain another application where items and information is stored.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball logo

Smokeball

An Invaluable Tool for Lawyers

Reviewed 2 years ago

Smokeball has increased my firm's ability to organize our client database and keep it updated and available on a moments notice.

Pros

The organization and accessibility Smokeball provides for my practice is invaluable. The integration of Word, Outlook, and the Smokeball overlay keeps all client matters easily organized and accessible from the cloud. Smokeball was integral for my practice to transition from paper heavy documents to a digitally based system. The ease of access provides on the spot support and client records by laptop or phone when at court or remote locations. As a bonus Smokeball integrates automatic billing through calendar and email events to help me keep track of billable hours. I am, and will continue to be, a dedicated and satisfied user.

Cons

The only con is the necessary time to input basic information on a client and client matter. However, once the initial input is complete it is transferable to new client matters.

Vendor response

Thank you for this positive review. We love hearing the things that are working, but are also cognizant of the time it takes to input new data, too. We're always working to streamline this process for you. More to come!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball logo

Smokeball

Excellent software management tool for small firm.

Reviewed 5 years ago

One company provides four different services: Software management/document sharing, cloud-based back-up, billing software, and website support/creation!

Pros

It is intuitive and works seemlessly with Microsoft Word and Outlook; it provides excellent customer service; it is accessible from one's phone. I like all the automation features, particularly the way contacts will automatically update through all applicable matters when changed in just one location.

Cons

Not all aspects of litigation are cookie-cutter and sometimes some of the of the automation features don't quite fit with the case's subject matter and/or content. However, customer service is quick to help resolve any issue and to help customize their product to fit one's business needs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Smokeball logo

Smokeball

Great platform, great Outlook email syncing, just no ability to automatically monthly invoice.

Reviewed 10 months ago

My experience with Smokeball was great. If Smokeball had the features I needed that MyCase had, I would have stayed with Smokeball. I liked the look of Smokeball better.

Pros

It was very user friendly and looked easy to use. Very customizeable. The Email syncing feature is great if you use Outlook. You can not only send emails when you're logged-in to Smokeball (which connects the email to the matter), but you can also send emails out of Outlook and you can click on a button on the bottom of the email screen and connect that incoming/outgoing email to a Smokeball matter. Can create custom fields. Can set-up intake forms with fields, that can be sent to the potential client for them to fill-in that automatically in-loads to their contact info in Smokeball.

Cons

Not able to set-up automatic repeat invoicing. If you have a client (such as a criminal defense client that needs to make monthly payments and want to, when you're setting up the client's case, set-up future invoices to go out to the client for them to be able to pay on-line, Smokeball can't accomplish this. The only platform I found that was able to do that is MyCase. This is a lifesaver for my criminal-defense firm. It only syncs with Outlook and not Gmail.

Vendor response

Thanks for your review, James. We are constantly looking for ways to improve the user experience with our software, so this feedback is very much appreciated.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smokeball logo

Smokeball

Recommendations for Smokeball

Reviewed 2 years ago

Smokeball has brought our files and materials together in one place. Attorney A doesn't keep his files in one place, then Attorney B keeps them in another. They are all accessible to everyone in the office, no matter is they are working in-house, at home or in court.

Pros

The administrative assistant staffing was definitely frustrated in the beginning of using Smokeball. After using it for 2+ years, the staff will fight to keep it. Access of files and documents from attorney to attorney and staff to staff is so convenient. Documents, notes, calendars, etc. are all kept in one area, which saves going from one program to another to access documents and calendars.

Cons

The setup of getting all office files installed took awhile for us to set up. Also, we don't use many of the templates that Smokeball offers. Another con is that some of our users are unwilling to learn Smokeball even though they have been offered training and Smokeball is very willing to train.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Smokeball logo

Smokeball

Supportive

Reviewed 5 years ago
Pros

The customer support, they are local, ease of use and navigation, training videos, 1 on 1 outreach by staff, the automation, integration with word and billing function, different matter types and forms, the free website hosting, the cloud based storage, and the phone app for on the go accessibility.

Cons

No integration with google and the system freezes noticeably enough but that could be just my computer. Speaking with other solos I heard they are more pricey but I would put them in the affordable range considering all they offer

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Smokeball logo

Smokeball

Great system for big or small

Reviewed 2 years ago

One of the most impressive items is that we can answer a call from a client whether it is our matter or not, we can communicate with our client giving them what they called for without delay. We have had other firms ask what we use as they were impressed with are detailed fast response.

Pros

We are a law firm in the Chicagoland area, it is such a relief to have all of our communications and files in one location so that all of us can share the data at any time. Having the court forms at our finger tips, not having to go to each county is such a time saver. We have only scratched the surface using the many efficiency's that are offered.

Cons

Sometimes, when the documents are populating they could load just a tad quicker.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball logo

Smokeball

Makes work easier

Reviewed 2 years ago

Overall, my experience has been good. I would highly recommend this system to any office. It really does help keep files and documents organized and is easy to use.

Pros

This is a great system. It's easy to use and has a lot of useful features. What I really like is once you have entered a contact for one matter, it's in the system and you don't have to re-enter the same information again. Merging several documents into one large document is made simple too. Also, editing PDF documents is super easy.

Cons

Getting started with this system can be time consuming. Having to enter in all the information from each case took a long time.

Vendor response

Thanks for this positive review. We understand the investment required to learn and set up a new system, but we're also positive that the investment pays for itself over time. Please let us know if there are things we can do to help you realize this investment sooner.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Smokeball logo

Smokeball

Smokeball review

Reviewed 5 years ago

Much better product that what we had before. Excellent staff training. Our staff likes it and that is what matters!

Pros

Fairly easy but I am still learning as support staff usually handle for me. Ease of entry of contacts to each matter. I read the info given to us and it helps me to read on paper! I am very busy with working on the "legal" end of cases so my time is limited as to all entries. I just add as I can.

Cons

It is meeting the needs of our firm except for the daily printing of a calendar that would show what all attorneys are doing. So far we are only able to print one day at a time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Smokeball

All in one

Reviewed 2 years ago

The law office I work at started using Smoke Ball about 5 years ago. I was hesitant at first because there's a lot to it and change is hard. Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them. Smoke Ball has local & state court forms that pull the information...

Pros

I love the fact that Smoke Ball is able to integrate with e-filing programs and Outlook for contacts and the calendar.

Cons

Sometimes it's a little slow, but that could be our internet.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball

Just what we have been looking for!

Reviewed 2 months ago
Pros

There is a lot to like with this system. It's one stop for all our case management needs: robust matter details, documents storage (including emails), automation of templates and forms, invoicing and collections, trust accounting etc. The system is intuitive and easy to use. Client support is excellent, from pre-recorded and live trainings, to having one person assigned to you to ensure all your questions/concerns are addressed in a timely manner.

Cons

Not really a con, but it's worth noting that billing is not as user friendly as the rest of the system. While it's still very user friendly, it has taking me longer to figure out, specifically around reviewing time and expense reports and batch invoicing.

Vendor response

Thanks for your feedback, Stephanie!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball

I am a happy Associate!

Reviewed 2 years ago

This is by far the easiest to use platform with the most robust time capturing options that I have ever used!

Pros

What a time saver! Smokeball is by far the easiest to use matter management and timekeeping platform I have used in my career. As an associate I really appreciate all the bells and whistles I can access that make the admin portions of my work (especially timekeeping) so much easier! This is a huge benefit to me, the firm, and our clients! And I can access it on my iPhone in a pinch!

Cons

I only wish the automatic time capturing also captured my time spent in research online and in Lexis! Then practice life would be such a breeze!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball

Excellent for Small Firms

Reviewed 5 years ago
Pros

The software self tracks the time you spent drafting an email, reviewing a document, and editing or drafting. It is very customizable so that each matter contains in itself all the information you need for a case - no more searching through thousands of documents to find a claim number. It has auto fill options for your own templates and can be used wirelessly for those who travel. This program is absolutely amazing!

Cons

Having it in my computer, since it is a big program, makes it take some time to load and to open Microsoft word. I would recommend this for a separate work computer not for your everyday use computer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Smokeball

Best software EVER!

Reviewed 6 years ago

We cannot imagine how we did things before Smokeball came along. What would have taken a dozen tedious steps before takes two clicks now with Smokeball. For example, when we need to draft documents, we can prepare templates so the process is automated. When some matter detail changes (address has a typo, buyer's name changed), we can correct it in the matter and with two clicks we can have all...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Smokeball

Real Estate Review

Reviewed 2 years ago

I have never had a software program like this, it is invaluable and I hope whereever I go in law, they have it.

Pros

The features in real estate are extremely helpful. The searching feature in the tab bar in the matter saves me every time. When I am on the phone with a client, I can look up information as they are asking me for it. It makes our office act compteley and fast. The formatting for letters or orders that I have made for ordering title, well and septic or addendums, etc. is truly amazing. In 2 seconds I can have an order out or an email sent with attachments.

Cons

Sometimes smokeball will glitch up with Word or take a while to respond but it's only a few seconds; I am spoiled with how fast smokeball is.