Smokeball Pricing, Features, Reviews & Comparison of Alternatives

Smokeball

Legal productivity software for small law firms.

4.67/5 (82 reviews)

Smokeball overview

What is Smokeball?

Smokeball is a cloud-based practice productivity software designed to help users manage small law firms with email, document, calendar and task management functionality, plus time tracking and billing technology. With native mobile apps for iOS and Android, Smokeball affords users the flexibility to access and manage practice information anytime, anywhere. Offline access allows users to keep working without internet access.

Automatic time tracking and timesheets enable law firms to track and record their time and activities accurately. Automated legal forms also aim to enhance productivity by providing users with over 14,000 preloaded country, court and federal forms. Smokeball’s legal document automation and assembly tool allows users to create custom legal template forms. Case management technology helps users to organize contacts, documents, tasks, and more.

Smokeball stores client case details and related documents in one place, thereby giving users quick and central access to all digital files. Supporting electronic signatures through DocuSign, Smokeball allows users to get documents, letters and agreements signed securely online. Users can manage appointments and events as well as sync their Outlook or Google Apps to the Smokeball calendar.

Other Smokeball features include legal website, onboarding and performance profitability management. Visual dashboards provide users with law firm insights. Users can manage tasks and workflows with assignment management technology and daily reminders. Integration with LawPay allows users to manage invoicing and trust accounting.
www.smokeball.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Smokeball screenshot: Smokeball activity monitoringSmokeball Testimonial AnthemSmokeball screenshot: Smokeball MS Word integrationSmokeball screenshot: Smokeball create invoicesSmokeball screenshot: Smokeball staff detailsSmokeball screenshot: Smokeball attachmentsSmokeball screenshot: Smokeball client information sheetSmokeball screenshot: Smokeball eventsThe Smokeball DifferencesSmokeball - "I Invented It!"

Smokeball reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.5
  4.6
Fey Epling

I can't live without it.

Used daily for 2+ years
Reviewed 2020-06-23
Review Source: Capterra

The best.

Pros
There is nothing I don't love about this software. My first cloud-based firm management system went unsupported after a couple of years, and I could understand why. I stumbled on Smokeball (an excellent, perfectly persistent and not annoying sales rep), and I have never looked back. The AI for time and billing is exceptional; the choices made when partnering with services are well-considered and launched, and the customer service is fabulous. And they keep making integration and start-up even simpler.

Cons
There is genuinely nothing I don't like about the software. I suppose, in an ideal world, there would be a partnership with Westlaw, but that's not a criticism.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah Fairchild

Fantastic CRM

Used daily for 2+ years
Reviewed 2020-06-16
Review Source: Capterra

Awesome!

Pros
The tech support is spot-on and extremely reliable. The integration of Word & Outlook is very user-friendly. I became very familiar with the Automation, so I was able to modify my own forms very easily. The only downside to the software is that it is expensive and the price rises each year. The price goes up because there are so many new features that are added each year. We don't use most of the new features because our firm doesn't use many of the features for our area of law. The software that I do use is very reliable.

Cons
The only downside to the software is that it is expensive and the price rises each year. The price goes up because there are so many new features that are added each year. We don't use most of the new features because our firm doesn't use many of the features for our area of law.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Lee Pugh

Smokeball does not have legal forms as advertised; and does not interact with G calendar

Used daily for less than 6 months
Reviewed 2019-02-21
Review Source: Capterra

I foolishly jumped in and signed up for a one-year deal with Smokeball. After I explained the shortcomings of their product and my need to buy additional software to make their software work, I asked to be released from my one year contract. Somkeball denied the request. I would strongly look for a product that is less expensive and has some type of money back guarantee.

Pros
The staff is friendly and tries to assist.

Cons
I bought the software for the forms library that you could use in your practice. I am a small practitioner in Oklahoma. However, the forms library for Oklahoma, and most states, is non-existent. Smokeball costs more than other practice software packages. I purchased it for these forms, but had to buy forms elsewhere. Smokeball does not interact with Google products including Google calendar even with work-arounds. My work was all automated through Google calendar. I worked with trying to use the work-around recommended, but none worked. To use Smokeball, I would have had to buy additional soft-ware. This made the one stop shop advertised by Smokeball not work for me at all.

Response from Smokeball


I'm incredibly sorry to hear this, but want to clarify two points for any likeminded readers here:

(1) It is true that we have more forms in some states than others. That's due to how many active users we have in each state; obviously as we grow in some states we add more forms. When users, say in Oklahoma, sign up and see that they need more forms, they can request that our dedicated Content team pull public forms and load them directly into Smokeball for all users to access.

(2) It is true that we currently don't have direct integration with the Google suite. We do, however, integrate directly with MS Office products like Outlook and Word. Our Sales people in charge of demos should make this absolutely clear in initial conversations, and we will ensure that they continue to do so for all future consultations.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Tondalaya Lloyd

Smokeball is great

Used daily for 2+ years
Reviewed 2020-06-19
Review Source: Capterra

Pros
It’s robust and had a lot of tools to help manage your law office from automated forms to billing to filing

Cons
In the automation screen I would like a search button so I can’t watch for the input would like to add

Response from Smokeball


Thank you for the glowing review! I'll forward your question to our development team to see what we can do about making the interface even more useful in the future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Natasha Hanna

Great product but still lacking in essential features!

Used daily for 1-2 years
Reviewed 2020-01-14
Review Source: Capterra

I have really enjoyed using this product and a have been a strong advocate from day one; however, I am concerned that they have not fixed this problem and I do not have the one capability that I need which is being able to get my emails and task while I’m in the car.

Pros
This software is easy to use and all of my staff love it! It improves our workflow, makes us more efficient and makes every day more enjoyable!

Cons
This software is lacking in one essential area – – you are unable to get your emails and task while on the go on your phone. I was told this app and feature works when I signed up for three years only to find out later that it does not work and the calendar is not very good either

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Smokeball pricing

Pricing options
Subscription
View Pricing Plans

Contact Smokeball directly for detailed pricing information.

Smokeball features

Activity Dashboard
Billing & Invoicing
Calendar Management
Case Management
Client Management
Collaboration Tools
Contact Management
Document Management
Document Storage
Reminders
Search Functionality
Task Management
Third Party Integration
Workflow Management

API (49 other apps)
Automatic Notifications (45 other apps)
Client Portal (42 other apps)
Expense Tracking (39 other apps)
Invoice Management (43 other apps)
Reporting & Statistics (59 other apps)

Videos and tutorials

Additional information for Smokeball

Key features of Smokeball

  • Accounting integration
  • Activity management
  • Archiving & retention
  • Audit trail report
  • Automated legal forms
  • Automated library of legal forms
  • Automatic reminders
  • Automatic time tracking
  • Billing & invoicing
  • Calendar management
  • Client management
  • Collaboration tools
  • Communication management
  • Contact database
  • Contact management
  • Deadline tracking
  • Document Storage
  • Document Templates
  • Document assembly
  • Document management
  • Document tagging
  • Drag-and-drop interface
  • Due date tracking
  • Electronic signature capture
  • Email management
  • Event calendar
  • Event management
  • Full text search
  • Invoice Management
  • Legal case management
  • Microsoft Outlook integration
  • Microsoft Word integration
  • Mobile access
  • Onboarding process management
  • Performance tracking
  • Photo management
  • Practice management
  • Search functionality
  • Sync with Microsoft Outlook
  • Task assignment management
  • Task management
  • Template management
  • Third party integration
  • Timesheets
  • Trust accounting management
  • Version control
  • Visual dashboards
  • Website management
  • Workflow management
View All Features

Benefits

Smokeball is available as a native mobile app on iOS or Android, giving users central and flexible access to legal matters including emails, documents, memos and contacts.

Users can manage invoicing and trust accounting activity accurately through integration with Smokeball and LawPay.

The document assembly and automation tool allows employees to create standardized letters and agreements quickly.

Users have access to a library of more than 14,000 automated county, court and federal forms.

Via DocuSign, Smokeball enables users to sign legal documents such as engagement letters or retainer agreements securely online.