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Smokeball Pricing, Features, Reviews and Alternatives

Smokeball product overview

Price starts from

29

/user

Per month

What is Smokeball?

Smokeball is a cloud-based practice productivity software designed to help users manage small law firms with email, document, calendar and task management functionality, plus time tracking and billing technology. With native mobile apps for iOS and Android, Smokeball affords users the flexibility to access and manage practice information anytime, anywhere. Offline access allows users to keep working without internet access.

Key benefits of using Smokeball

  • Smokeball is available as a native mobile app on iOS or Android, giving users central and flexible access to legal matters including emails, documents, memos and contacts.

  • Users can manage invoicing and trust accounting activity accurately through integration with Smokeball and LawPay.

  • The document assembly and automation tool allows employees to create standardized letters and agreements quickly.

  • Users have access to a library of more than 14,000 automated county, court and federal forms.

  • Via DocuSign, Smokeball enables users to sign legal documents such as engagement letters or retainer agreements securely online.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    Email/Help Desk
    Chat
    Knowledge Base

    Training options

    In Person
    Webinars
    Live Online
    Documentation
    Videos

    Smokeball pricing information

    Value for money

    4.5

    /5

    189

    Starting from

    29

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Smokeball features

    Functionality

    4.6

    /5

    189

    Total features

    66

    7 categories

    Most valued features by users

    Document Management
    Document Storage
    Task Management
    Access Controls/Permissions
    Case Management
    Activity Dashboard
    Alerts/Notifications
    Calendar Management

    Smokeball users reviews

    Overall Rating

    4.8

    /5

    189

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.2/10
    Rating distribution

    5

    4

    3

    2

    1

    152

    32

    2

    2

    1

    Pros
    I love the ease of use and the ability to always have access to documents even after they are deleted.
    As a sole practitioner I need software that helps keeping my files and billing organized. I have used Smokeball for a few years now and I really appreciate the ease of use and friendly, helpful staff.
    Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them.
    Cons
    Missing deadlines while using this program are hard to come by.
    Sometimes It can be slow to operate and the interface annoying.
    Lack of notification about the messages inside the network.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    SmallLaw Review

    Reviewed 2 years ago

    Overall, an excellent software and definitely worth considering for your law firm, especially if you handle real estate transactions.

    Pros

    1. Smokeball is an "everything" platform. We realized we were only using the other softwares for billing/invoicing, but found little use for them otherwise. Smokeball, on the other hand, is much more versatile. We track our to-dos there, create workflows, assign tasks/projects to others at the firm (it avoids the back-and-forth internal emails), share our draft documents with client through a secure portal, and much more! 2. If you are a real estate transactions law firm (as we are), Smokeball is the only platform specifically designed for that practice area. We love that it automatically calendars deadlines, has templates built in, and otherwise automates much of the closing process for us (and avoids costly mistakes such as missing a deadline).

    Cons

    1. Cost (yup, it's one of the more expensive options you'll find out there). But when evaluating options, the thought process should be whether you will save some time by implementing the features of the software. And if so, a few extra bucks monthly is well worth it. 2. A little glitchy at times. We sometimes would create an invoice but would not be able to load it or send to a client until the next day. I have no idea why this happens, though it hasnt been a big issue for us. 3. Requires you to invest a lot of time to set up to automate your documents and learn how to modify them as you go. But, again, it is time well spent.

    Vendor response

    Thanks for the review, Furqan.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Great platform, great Outlook email syncing, just no ability to automatically monthly invoice.

    Reviewed 8 months ago

    My experience with Smokeball was great. If Smokeball had the features I needed that MyCase had, I would have stayed with Smokeball. I liked the look of Smokeball better.

    Pros

    It was very user friendly and looked easy to use. Very customizeable. The Email syncing feature is great if you use Outlook. You can not only send emails when you're logged-in to Smokeball (which connects the email to the matter), but you can also send emails out of Outlook and you can click on a button on the bottom of the email screen and connect that incoming/outgoing email to a Smokeball matter. Can create custom fields. Can set-up intake forms with fields, that can be sent to the potential client for them to fill-in that automatically in-loads to their contact info in Smokeball.

    Cons

    Not able to set-up automatic repeat invoicing. If you have a client (such as a criminal defense client that needs to make monthly payments and want to, when you're setting up the client's case, set-up future invoices to go out to the client for them to be able to pay on-line, Smokeball can't accomplish this. The only platform I found that was able to do that is MyCase. This is a lifesaver for my criminal-defense firm. It only syncs with Outlook and not Gmail.

    Vendor response

    Thanks for your review, James. We are constantly looking for ways to improve the user experience with our software, so this feedback is very much appreciated.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very adaptable and overall excellent legal case management system

    Reviewed 2 months ago

    Excellent. Support and account managers are always very responsive and helpful.

    Pros

    Customization, document automation, many features I haven’t fully explored. Syncing and integrations with other software.

    Cons

    Not sure if it’s a Smokeball issue but have had issues with the outlook add-in at times. Would be nice if software would also integrate with g-suite.

    Vendor response

    Thank you for the review, Sara! Feel free to reach out and let us know if you need anything.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

    Share this review:

    Smokeball does not have legal forms as advertised; and does not interact with G calendar

    Reviewed 3 years ago

    I foolishly jumped in and signed up for a one-year deal with Smokeball. After I explained the shortcomings of their product and my need to buy additional software to make their software work, I asked to be released from my one year contract. Somkeball denied the request. I would strongly look for a product that is less expensive and has some type of money back guarantee.

    Pros

    The staff is friendly and tries to assist.

    Cons

    I bought the software for the forms library that you could use in your practice. I am a small practitioner in Oklahoma. However, the forms library for Oklahoma, and most states, is non-existent. Smokeball costs more than other practice software packages. I purchased it for these forms, but had to buy forms elsewhere. Smokeball does not interact with Google products including Google calendar even with work-arounds. My work was all automated through Google calendar. I worked with trying to use the work-around recommended, but none worked. To use Smokeball, I would have had to buy additional soft-ware. This made the one stop shop advertised by Smokeball not work for me at all.

    Vendor response

    I'm incredibly sorry to hear this, but want to clarify two points for any likeminded readers here: (1) It is true that we have more forms in some states than others. That's due to how many active users we have in each state; obviously as we grow in some states we add more forms. When users, say in Oklahoma, sign up and see that they need more forms, they can request that our dedicated Content team...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Switching to Smokeball

    Reviewed a month ago

    I am beyond excited to come to work every day. Smokeball has made my job easier to maintain control over our clients and what stage we are on in each case. We no longer have to utilize other software programs to keep notes on our clients.

    Pros

    This software has everything our old software did not have.

    Cons

    I have yet to find something I dislike about Smokeball

    Vendor response

    Glad we could show you what top-tier software looks like! Thanks for the review, Valerie!

    Smokeball FAQs and common questions

    Q. What type of pricing plans does Smokeball offer?

    Smokeball has the following pricing plans:
    Starting from: $29.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Smokeball?

    Smokeball has the following typical customers:
    Freelancers, Small Business


    Q. What languages does Smokeball support?

    Smokeball supports the following languages:
    English


    Q. Does Smokeball support mobile devices?

    Smokeball supports the following devices:
    Android, iPad, iPhone


    Q. Does Smokeball offer an API?

    No, Smokeball does not have an API available.


    Q. What other apps does Smokeball integrate with?

    Smokeball integrates with the following applications:
    Microsoft Outlook, Campaign Monitor, DocuSign, Quickbooks Online, Google Calendar, Microsoft Word


    Q. What level of support does Smokeball offer?

    Smokeball offers the following support options:
    Phone Support, Email/Help Desk, Chat, Knowledge Base

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