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Rocket Matter Logo
Rocket Matter
4.4
(200)

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Legal Practice Management & Time and Billing Software

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(6)

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Rocket Matter Pricing, Features, Reviews and Alternatives

Rocket Matter product overview

Price starts from

39

/user

Per month

What is Rocket Matter?

Rocket Matter is the leading legal practice management platform that enables law firms to organize matters quickly, capture more time, improve billing efficiency, measure performance, and offer better client service. Customers have reported that after after using Rocket Matter—the first cloud-based product of its type—their revenues increased dramatically thanks to the fact that it has the easiest and most powerful time and billing software in the industry.

Key benefits of using Rocket Matter

• Ability to configure your dashboard’s settings, manage your calendar, and add matters, contacts, and events with just a click.

• Bill-as-you-Work technology that offers nine ways to bill as well as multiple timers

• Smooth, intuitive batch billing with pre-bills that accurately mimic invoices

• Comprehensive trust accounting with an evergreen retainer feature

• Ability to add interest, discounts, and convenience fees to your fully customizable invoices

• Unlimited document and file storage, and document assembly

• Easy electronic payments, tightly-integrated payment processing with set-and-forget recurring billing and payment plans

• Integrations with applications you use every day such as QuickBooks Online, Office 365, Evernote, and ScanSnap Cloud

• Award-winning customer service

• Mobile access on any device, including iPhone, iPad and Android apps

• Comprehensive matter templates for workflow customization

• True conflict checking that searches your entire database for potential conflicts

• Superior individual and firm-wide financial and productivity reporting

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
FAQs/Forum

Training options

Videos
Live Online
Webinars
In Person
Documentation

Rocket Matter pricing information

Value for money

4.2

/5

200

Starting from

39

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Rocket Matter features

Functionality

4.1

/5

200

Total features

96

9 categories

Most valued features by users

Document Management
Access Controls/Permissions
Task Management
Reporting & Statistics
Activity Dashboard
Case Management
Calendar Management
Third-Party Integrations

Rocket Matter users reviews

Overall Rating

4.4

/5

200

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

118

58

14

4

6

Pros
Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.
Cons
It freezes all the time. This is disruptive to my workday.
It defaults to the current date which is slightly annoying when you are entering time for a prior date.
Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.
EC
AvatarImg

Eliel C.

Accounting Manager

Legal Services, 11-50 employees

Review source

Overall Rating

Best Cloud Software for Client Management

Reviewed 3 years ago

Transcript

Speaker 1: Good morning. My name is Eliel. I'm a bookkeeper for the Florida law firm. Today. I'm going...

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Maritza R.

Paralegal

Legal Services, 11-50 employees

Review source

Overall Rating

Not impressed

Reviewed 3 years ago

Transcript

Maritza: Hi, my name is Maritza, and I'm a paralegal in the legal profession. I give Rocket Matter a...

SS
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Steve S.

Legal Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome in the cloud practice management service!!!

Reviewed 8 years ago

Our law firm has been using Rocket Matter since 2012. Moving to the cloud was a bit of a learning curve for some of our staff, but they quickly caught on. Since then we have continued to grow in our overall usage of Rocket Matter features and functionality. As a result our firm productivity has increased greatly - particularly in the areas of capturing time and expenses. This in turn has improved...

Pros

Ease of use. Available across numerous platforms. Accessible anywhere there is internet connectivity. UI appearance (aesthetics). "Spotlight" search and Advanced Search functionality. Customizable invoices (MS Word document format). Responsiveness of app/software. Friendly customer service reps who assist us with questions or issues that may arise.

Cons

Initially the reporting capabilities were rather limited in Rocket Matter, but have only improved steadily. Recent additions such as the advanced analytical reports are proving to be very useful tools for the firm owners to monitor the practice's "metrics".

CH
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Catherine H.

Law Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Perfect for the Sole Practioner

Reviewed 3 years ago

Rocke Mmatter streamlined our billing process so that what used to take 4-5 days per month (I kid you not) with Quickbooks Professional for law offices , now takes a few hours.

Pros

1. Keeping track of time I think is the bane of all attorneys no matter how large the firm. I love that I can open a timer and save the work and come back to the same time if I get interrupted - which is always! 2. I love the client portal component and so do my clients, well with the exception that they frequently forget their log in information and have to obtain that from me. 3. Billing and payments are super easy. 4. The reports are easy to use.

Cons

1. That there is no email component that integrates the calendar with email. I wish the new text feature wasn't so expensive. For solo practitioners I just can't see that there is a good cost/need or want ratio. 2. I imagine if I wanted to get the most out of Rocket Matter it would take hours of me going through tutorials to fully understand all the functions. I really need to explore the document prep section. 3. Kanban - what is it for?

JR
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Jason R.

Law Practice, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Adequate but not spectacular. Could use more flexibility.

Reviewed 3 years ago
Pros

Convenient to check billing on individual matters to make sure projects are staying on budget.

Cons

There is no much dashboard customization available to users of the software. The options under dashboard settings are limited to "Calendar Centric" or "Task Centric." My firm does not use either of the calendar or task functions of Rocketmatter, so this is all wasted space on the dashboard. I would prefer the ability to use some of this space to show more information about my running timers. Also, when you open the list of running timers, not enough of the matter name is displayed. It becomes difficult to differentiate between different matters without opening up the individual timers.

Vendor response

Jason, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter and would love the opportunity to make it right! Our matter dashboard widgets can be rearranged however you like, giving you the ability to prioritize your information for each matter. We will also pass along your feedback regarding the timers to our engineering team since we're always looking for ways to improve our product. If you ever need assistance in the future, please don't hesitate to reach out to us at support@rocketmatter.com or call us at 888-432-1529. Thanks again!

GW
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G Ware C.

Law Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Not just for Mac Users

Reviewed 3 years ago

This software does all it claims to do and does it well.

Pros

Many years ago Rocket matter was brought to my attention as a billing, time management and accounting tool for Mac users. Since then it has grown and has outgrown its reputation as a Mac program while not outgrowing its utility for Mac Users. My assistant uses a PC running Windows. My accountant works on Linux and everyone communicates flawlessly. I spend 80 percent of my work time on my iPad Pro...

Cons

Every now and then I make suggestions to Rocket Matter and its features. I would like to complain but RM in fact listens to its clients.

Vendor response

Thank you for the kind review! We are thrilled to hear you have been happy with Rocket Matter and look forward to our continued partnership!

MC
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McKenna C.

Law Practice, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Rocket Matter makes my and my clients' lives easier

Reviewed 7 years ago

I love that I or my staff can look up anything we need to know about any case whenever we need to when a client calls; when we are on the go; or when working from home or on a trip. Uploaded documents and linking emails to a case on Rocketmatter makes every case file easy to find and use no matter where I am. It's like my whole filing cabinet is with me wherever I need it. And notes make digging through...

Pros

Easy to use, keep everything organized, keeps me on track, increase communications between staff and attorneys, mobile.

Cons

The iPad app is very glitchy; two-way calendar syncing with iCal has long been difficult if not impossible; Syncing calendars with Google cal is glitchy; billing for large insurance companies (LEDES for example) is difficult; and the software can be slow at times depending on your access to high speed internet.

Rocket Matter FAQs

Q. What type of pricing plans does Rocket Matter offer?

Rocket Matter has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Rocket Matter?

Rocket Matter has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Rocket Matter support?

Rocket Matter supports the following languages:
English


Q. Does Rocket Matter support mobile devices?

Rocket Matter supports the following devices:
Android, iPad, iPhone


Q. Does Rocket Matter offer an API?

Yes, Rocket Matter has an API available for use.


Q. What other apps does Rocket Matter integrate with?

Rocket Matter integrates with the following applications:
Microsoft Outlook, Dropbox Business, QuickBooks Online Advanced, Tracers, Gmail, Smith.ai, Box, Kenect, Woodpecker, LawToolBox, NetDocuments, Birdeye, Lawmatics, Google Calendar, Ruby Receptionists, Evernote Teams, Microsoft Word


Q. What level of support does Rocket Matter offer?

Rocket Matter offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

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