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Rocket Matter Pricing, Features, Reviews and Alternatives

Rocket Matter product overview

Price starts from

$

35

/momonth
Per User

What is Rocket Matter?

Rocket Matter is the leading legal practice management platform that enables law firms to organize matters quickly, capture more time, improve billing efficiency, measure performance, and offer better client service. Customers have reported that after after using Rocket Matter—the first cloud-based product of its type—their revenues increased dramatically thanks to the fact that it has the easiest and most powerful time and billing software in the industry.

Key benefits of using Rocket Matter

• Ability to configure your dashboard’s settings, manage your calendar, and add matters, contacts, and events with just a click.

• Bill-as-you-Work™ technology that offers nine ways to bill as well as multiple timers

• Smooth, intuitive batch billing with pre-bills that accurately mimic invoices

• Comprehensive trust accounting with an evergreen retainer feature

• Ability to add interest, discounts, and convenience fees to your fully customizable invoices

• Unlimited document and file storage, and document assembly

• Easy electronic payments, tightly-integrated payment processing with set-and-forget recurring billing and payment plans

• Integrations with applications you use every day such as QuickBooks Online, Office 365, Evernote, and ScanSnap Cloud

• Award-winning customer service

• Mobile access on any device, including iPhone, iPad and Android apps

• Comprehensive matter templates for workflow customization

• True conflict checking that searches your entire database for potential conflicts

• Superior individual and firm-wide financial and productivity reporting

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Knowledge Base
Phone Support
FAQs/Forum

Training options

Videos
Live Online
Webinars
In Person
Documentation

Rocket Matter pricing information

Value for money

4.2

/5

195

Price starts from

$

35

/momonth
Per User

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Rocket Matter features

Functionality

4.2

/5

195
Total Features99 8 categories

Most valued features by users

Document Management
Task Management
Case Management
Document Storage
Access Controls/Permissions
Calendar Management
Activity Dashboard
Client Management

Functionality contenders

Rocket Matter users reviews

Overall rating

4.4

/5

195

Positive reviews

88%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.39/10
Rating distribution

5

4

3

2

1

114

58

14

4

5

Pros
Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.

MG

Michael G.

Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.

BG

Brittany G.

I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.

JR

Jessica R.

Cons
It freezes all the time. This is disruptive to my workday.

MS

Mallory S.

It defaults to the current date which is slightly annoying when you are entering time for a prior date.

JL

Joan L.

Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating

Best Cloud Software for Client Management

Reviewed 5 months ago

Transcript

Speaker 1: Good morning. My name is Eliel. I'm a bookkeeper for the Florida law firm. Today. I'm going...

Maritza R.

Paralegal

Legal Services, 11-50 employees

Review source

Overall Rating

Not impressed

Reviewed a year ago

Transcript

Maritza: Hi, my name is Maritza, and I'm a paralegal in the legal profession. I give Rocket Matter a...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Rocket Matter Review

Reviewed 4 months ago

It's been pretty solid, but there have been a few really heavy bumps in the road to get us to full functionality. Customer support team is excellent (shoutout to [SENSITIVE CONTENT HIDDEN]) but it took us a really long time to get to being able to use the system fully.

Pros

Ease of overall billing process and generating Prebills. Other systems required too much additional work to generate an invoice or mark-up a Prebill. Rocket Matter made it so I have to do less than three steps to generate bills and it has saved a ton of time.

Cons

Not being able to write checks directly out of Rocket Matter and having to invest in Quickbooks additionally.

Vendor response

Kareem, Thank you for the kind review! We are thrilled to hear you have been happy with Rocket Matter and look forward to our continued partnership!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Easy to use and full of features

Reviewed 5 months ago
Pros

Ease of use and setup. Customer service has been great and responsive. Also the cost for what it does is reasonable.

Cons

There a ton of integrations that RocketMatter has, but most require their own subscription. So the cost of this is only the start. From my research, all of the practice management software requires other software and most of that software requires a subscription.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

[SENSITIVE CONTENT] was Great

Reviewed a month ago
Pros

[SENSITIVE CONTENT] was very professional and got my problem resolved. He stayed on the line with me to make sure I was able to effect all of the billing rate changes I needed to.

Cons

none whatsoever

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Dated Product, clunky interface.

Reviewed 5 months ago

Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter.

Pros

RocketMatter was a good value for the money when it first came out. It has fallen well behind other software now.

Cons

When we signed up for RocketMatter is was being praised as a modern platform. Unfortunately it is not modern. It is now like driving an old used car held together with duct tape. RocketMatter is not updating the platform at all. It seems like all they do is release APIs to allow other programs to link to it. Many of those links are clunky, ill conceived and generally a nuisance. I defy anyone...

Vendor response

James, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. We have recently updated our mobile application and are hard at work to ensure that other customer-requested improvements and features are added to our software on a monthly basis. We would really love the opportunity to speak to you regarding your personal experience with Rocket Matter so that we can make it right. Please be on the lookout for an email from our support team so we may discuss how we can help work toward a solution. Thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Rocket Matter is great case management software

Reviewed 5 months ago

It has been very good which is why we have stuck with them for 7 years now. It is especially highlighted for me now that we also have a CRM software. We have had 2 different CRMs and neither one of them had the easy standard reporting features of Rocket Matter. I would consider using RM if they had a CRM.

Pros

I love the reporting features that are built in. It makes it easy for me to find data about the operation of the business. It is very easy to run invoices and track time.

Cons

It is difficult to pull reports that are not standard part of RM package. The RM team has helped us device a way to do so but it is still clunky. It also took approx 20 hours of my staff time working with RM team to make it possible to add interest to client invoices. It something that should be standard in any case management software that does billing.

Rocket Matter FAQs and common questions

Rocket Matter has the following pricing plans:
Starting from: $35.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Rocket Matter has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Rocket Matter supports the following languages:
English


Rocket Matter supports the following devices:
Android


Yes, Rocket Matter has an API available for use.


Rocket Matter integrates with the following applications:
Microsoft Outlook, Dropbox Business, QuickBooks Online Advanced, Tracers, Gmail, Smith.ai Chat, Box, LawToolBox, NetDocuments, BirdEye, Lawmatics, Google Calendar, Evernote, Microsoft Word


Rocket Matter offers the following support options:
Email/Help Desk, Chat, Knowledge Base, Phone Support, FAQs/Forum

Related categories