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Ada
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The AI customer service agent platform for enterprise.
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Ada - 2026 Pricing, Features, Reviews & Alternatives
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Ada overview
What is Ada?
Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.
Ada’s generative AI agents act as your most valuable customer service employee, delivering always-on, global support across every channel and language. From email and messaging to voice and beyond, Ada consolidates support operations, breaks down silos, and gives teams time back to focus on what matters most.
AI Voice: Eliminate wait times with natural, fast, and frustration-free phone support—no IVR menus, only effortless resolutions.
AI Messaging: Deliver always-on, personalized customer support across social, web, mobile, SMS, and more.
AI Email: Turn your email channel into a productivity powerhouse with AI automation that resolves 70% of emails instantly.
Designed for enterprise, Ada combines automation and intelligence with unmatched control, transparency, and security. Own your AI customer service strategy end-to-end within one platform. Coach your AI agent, track performance, ensure compliance, and integrate seamlessly—all in one place.
Automate complex SOP workflows—from refunds to trial extensions, train your AI agent to follow SOPs with precision using Ada playbooks.
Measure ROI—Track CSAT, automated resolutions, NPS, and custom KPIs that matter to your business, so you can prove performance and prioritize what’s working.
Enterprise-grade security—HIPAA, SOC2, and GDPR compliant to safeguard sensitive data with industry-leading security practices.
Effortlessly integrate your tech stack—a robust ecosystem of out-of-the-box integrations and flexible APIs for a seamless flow of data.
Discover how Ada can resolve 83% of customer inquiries automatically, reduce costs, and achieve faster response times and higher CSAT, without compromising quality. Book a free consultation with our AI customer service experts to discover how you can deliver efficient, high-quality support on every channel.
Key benefits of using Ada
Looking to raise CSAT? Personalize your CX - Customize every interaction to strengthen brand loyalty. Ada’s AI agent acts on each customer's information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations in 100+ languages.
Put your customer support agents back in charge - Boring and repetitive work can drag down productivity and morale. But Ada's AI customer service agent offers much-needed relief, freeing agents to resolve high-value inquiries that could really use a human touch.
Customer service is no longer a cost center - AI customer service agents aren’t just for automating responses to FAQs and reducing headcount costs. With Ada's AI agents, you can drive new revenue by automating transactions and providing up-sell opportunities.
One connected experience - It’s easy to integrate Ada's AI agents seamlessly with your live chat provider so that customers can move from AI agent to live agent and back again with no friction whatsoever.
Starting price
per year
Alternatives
with better value for money
Ada’s user interface
Ada reviews
Overall rating
4.7
/5
15
Positive reviews
93
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.14/10
5
4
3
2
1
13
1
0
0
1
Bret J.
AI Chatbot and Automations Manager
Celia D.
Senior Program Manager, CX Technology
Mohamed B.
Program Coordinator
Pavel Z.
Product manager of tools and automations
Pavel Z.
Product manager of tools and automations
Pavel Z.
Product manager of tools and automations
Who uses Ada?
Based on 15 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Ada's key features
Most critical features, based on insights from Ada users:
All Ada features
Features rating:
Ada alternatives
Ada
Starting from
60000
Per year
Zendesk Suite
Starting from
39
Per month
LiveChat
Starting from
24
Per month
JustCall
Starting from
29
Per month
Ada pricing
Value for money rating:
Starting from
60000
Per year
User opinions about Ada price and value
Value for money rating:
To see what individual users think of Ada's price and value, check out the review snippets below.
Bret J.
AI Chatbot and Automations Manager
Celia D.
Senior Program Manager, CX Technology
Ada integrations (28)
Top integrations
Ada support options
Typical customers
Platforms supported
Support options
Training options
Ada FAQs
Ada has the following pricing plans:
Starting from: $60000.00/year
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Ada?
Ada has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Ada support?
Ada supports the following languages:
Arabic, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Ada offer an API?
Yes, Ada has an API available for use.
Q. What other apps does Ada integrate with?
Ada integrates with the following applications:
Salesforce Service Cloud, HubSpot Marketing Hub, GitHub, Aircall, Calendly, Breeze, CXone Mpower, Genesys Cloud CX, Oracle Business Intelligence, Facebook Apps and Tabs, Twitter/X, Help Scout, Shopify Collabs, SendGrid, Gladly, Gorgias, Coconut Software, Kustomer, Twilio, Instagram, Dixa, Amazon Connect, Marketo Engage, Intercom, Contentful, Zendesk Suite
Q. What level of support does Ada offer?
Ada offers the following support options:
Chat, Phone Support, Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep)
