Ada Pricing, Features, Reviews & Comparison of Alternatives


Ada is an easy to use customer support automation platform.

5.0/5 (2 reviews)

Ada overview

What is Ada?

As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 80%+ of customer inquiries. Go automation-first with Ada's AI chatbot.


Pricing options
Value for money
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Business size



United States, Canada, United Kingdom, Australia, Brazil

Supported languages

English, French, German, Italian, Spanish
Ada screenshot: Automate 80% of customer inquiriesWelcome to Ada - Our StoryAda screenshot: Analyze your results with simple to understand CSAT reportsAda screenshot: Allow agents to enter and exit the chat without interrupting conversation flowAda screenshot: Uncover new revenue by automating up-sells and cross-sellsAda screenshot: Reduce customer wait times with automationAda and QapitalAda and AirAsiaAda 101: Introducing Our AI-Powered CX ChatbotAda and Upwork

Ada reviews


Very good
Value for money
Ease of use
Customer support
Giovanni Calia

Easy to use platform to manage omnichannel mobile campaigns

Used weekly for 1-2 years
Reviewed 2018-01-17
Review Source: Capterra

Easy to use platform to manage in one single tool mobile omnichannel campaigns.

One single tool to manage from sms campaigns, email campaigns, landing pages, chatbot and much more...

it si still not possible to manage paid campaigns or native format campaigns directly into the platform.

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 10/10

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Simrat Jassal

Pros and Cons

Used monthly for less than 6 months
Reviewed 2019-05-31
Review Source: Capterra

Ada's help system is very efficient and helpful for basic conversations.

Ada is very EASY to use and implement. They add new features to the software and the software itself has a very efficient system.

Ada is very easy to use for basic conversations and there are a lot more new features. It has become very complicated but the help system is very efficient!

Rating breakdown

Value for money
Ease of use
Customer support

Likelihood to recommend: 9/10

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Ada pricing

Pricing options
View Pricing Plans

Ada's pricing is custom.

Ada features

Customizable Branding
Drag & Drop Interface
Engagement Analytics
Multi-Channel Marketing
Reporting & Statistics
Social Media Integration

Activity Dashboard (400 other apps)
Automatic Notifications (230 other apps)
Campaign Analysis (320 other apps)
Campaign Management (395 other apps)
Campaign Segmentation (222 other apps)
Content Management (298 other apps)
Customizable Templates (317 other apps)
Data Import/Export (281 other apps)
Email Marketing Management (216 other apps)
Monitoring (263 other apps)
Real Time Analytics (262 other apps)
Template Management (216 other apps)
Third Party Integration (391 other apps)

Videos and tutorials

Additional information for Ada

Key features of Ada

  • ChatBots/Virtual Assistants
  • Social content
  • Real-time distribution
  • Customer journey mapping
  • Marketing automation
  • Semantic crawler
  • CRM
  • Customizable branding
  • Lead scoring
  • Multi-language
  • SMS tracking
  • Facebook ads
  • Text to speech
  • Drag-and-drop editing
  • Custom landing pages
  • Social media marketing
  • Landing page templates
  • SMS adverts
  • Multimedia content support
  • Click through tracking
  • Page view & unique view statistics
  • Mobile analytics
  • Geolocalization
View All Features


Trade long wait times for instant chatbot support - With Ada's AI chatbot for customer service, you can help customers 24/7, no matter where they are. No need to extend customer support hours or add new agents. Ada's chatbot is there instantly - across mobile, digital, and social channels.

Looking to raise CSAT? Personalize your CX - Customize every interaction to strengthen brand loyalty. Ada’s AI chatbot acts on each customer's information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations in 100+ languages.

Put your customer support agents back in charge - Boring and repetitive work can drag down productivity and morale. But Ada's chatbot for customer service offers much-needed relief, freeing agents to resolve high-value inquiries that could really use a human touch.

Customer service is no longer a cost center - Customer service chatbots aren’t just for automating responses to FAQ's and reducing headcount costs. With Ada's AI chatbot, you can drive new revenue by automating transactions and providing up-sell opportunities.

One connected experience - It’s easy to integrate Ada's chatbot seamlessly with your live chat provider so that customers can move from customer service chatbot to live agent and back again with no friction whatsoever.