This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Ada

Ada is an easy to use customer support automation platform.

visit website

Ada Pricing, Features, Reviews and Alternatives

Ada product overview

What is Ada?

As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 80%+ of customer inquiries. Go automation-first with Ada's AI chatbot.

Key benefits of using Ada

  • Trade long wait times for instant chatbot support - With Ada's AI chatbot for customer service, you can help customers 24/7, no matter where they are. No need to extend customer support hours or add new agents. Ada's chatbot is there instantly - across mobile, digital, and social channels.

  • Looking to raise CSAT? Personalize your CX - Customize every interaction to strengthen brand loyalty. Ada’s AI chatbot acts on each customer's information, intent, and interests with tailored answers, proactive discounts, and relevant recommendations in 100+ languages.

  • Put your customer support agents back in charge - Boring and repetitive work can drag down productivity and morale. But Ada's chatbot for customer service offers much-needed relief, freeing agents to resolve high-value inquiries that could really use a human touch.

  • Customer service is no longer a cost center - Customer service chatbots aren’t just for automating responses to FAQ's and reducing headcount costs. With Ada's AI chatbot, you can drive new revenue by automating transactions and providing up-sell opportunities.

  • One connected experience - It’s easy to integrate Ada's chatbot seamlessly with your live chat provider so that customers can move from customer service chatbot to live agent and back again with no friction whatsoever.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Phone Support
    Email/Help Desk

    Training options

    In Person
    Documentation
    Live Online

    Ada pricing information

    Value for money

    4.7

    /5

    5

    Price starts from

    No info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Ada features

    Functionality

    4.2

    /5

    5
    Total Features41 3 categories

    Most valued features by users

    Reporting/Analytics
    API
    Reporting & Statistics
    Third Party Integrations
    Customizable Branding
    Engagement Tracking
    Social Media Integration
    Real Time Analytics

    Ada users reviews

    Overall rating

    5.0

    /5

    5

    Positive reviews

    100%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10
    Rating distribution

    5

    4

    3

    2

    1

    5

    0

    0

    0

    0

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Easiest Chat Platform

    Reviewed 3 years ago

    The team at Ada have been very supportive whenever we have encountered any problems. Their team have been quick to respond and helpful.

    Pros

    Ada's biggest asset is that it is EASY to use. If you value software that has a low barrier to entry and is highly inclusive of non-technical staff then this is one of the bets choices you can make. They are adding new features all the time and rapidly catching up to other chat platforms but that ease of use if what will keep us loyal.

    Cons

    In the time that we have been using Ada it has been good for basic conversations and supporting decision tree answers, however, their update in October 2018 seems to have added many new features. We cannot say we have used them yet but their segmentation features will be crucial to helping us personalise the chatter experience.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Powerful AI tool with great development outlook

    Reviewed 3 months ago

    Overall, it has been a great experience from initial setup (very intuitive) to ongoing maintenance and admin. The team is great about keeping in touch and making sure they're addressing any needs, as well as proactively offering suggested areas of improvement. There are always new feature rollouts and have experienced very few significant technical issues - very reliable software.

    Pros

    Ada is very user-friendly with a clean UX and intuitive design. From what I have seen and had experience with, Ada's AI also does seem to be more advanced than other chatbot tools. Additionally, as the admin, I do not need to pull in my tech team for any day-to-day needs (very light on code). The Ada team behind it is very dedicated and friendly and always works to improve the product, which gives me confidence in continued improvements and feature rollouts to improve our user experience.

    Cons

    As an admin/publisher I would like to see scheduling and drafting features so that I can make proactive changes rather than having to go in at the time that a change needs to be implemented. There are many reports and insights that aren't always available in Ada's analytics dashboard; that said, the team is always quick to respond to manual report requests and have built out some additional internal dashboards that have been very helpful.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    This is the best and most fun technology that we've implemented for chat deflection and self-help.

    Reviewed a year ago
    Pros

    We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.

    Cons

    There isn't a con I can list at the moment. We've worked very closely with [SENSITIVE CONTENT HIDDEN] from the Ada team to fast track our adoption of their product. They worked very closely with our bot manager to make this a very healthy experience for us. We used the out-of-the-box features to drop Ada into our Help Center. We then expanded into the advanced features to unlock some amazing features, conditional workflows, and variables that have made a world of difference to deliver personalized and meaningful responses to our end-users.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Ada helped us scale without hiring and training new people

    Reviewed 3 years ago
    Pros

    Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.

    Cons

    It's a software in development, so we missed some features that we thought important, though when we asked for them the team delivered surprisingly quickly.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Ada is AMAZING!

    Reviewed 2 years ago

    Love love love them!

    Pros

    Huge fan of Ada. We built out and integrated the Adachatbot to drive call volume down while increasing response times. Managed a customer support transformation with under 30 days from launch to ROI.  Created operational efficiency, reducing average wait times by 50% and increasing chat length by 20%. Their sales team as well as their onboarding team are absolutely the best.

    Cons

    Setup and actually digging in deep to make this tool work is time consuming, but worth it.

    Ada FAQs and common questions

    Ada has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Ada has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Ada supports the following languages:
    English


    Yes, Ada has an API available for use.


    Ada integrates with the following applications:
    Salesforce Service Cloud, Twilio, Zendesk


    Ada offers the following support options:
    Chat, Phone Support, Email/Help Desk

    Most popular Ada comparisons

    AdavsConversational Cloud
    AdavsChatbot

    Related categories