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Fathom
5
782
4
26
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based AI meeting notetaker for all team sizes
Table of Contents
Fathom - 2026 Pricing, Features, Reviews & Alternatives


All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Fathom overview
Based on 809 verified user reviews
What is Fathom?
Reviews for Fathom come from a wide variety of industries, including marketing and advertising (14% of reviewers), computer software (11%), and information technology and services (8%). The most frequent use case for Fathom cited by reviewers is call recording (68% of reviewers).
What are the most popular integrations for Fathom?
The Fathom integrations most frequently cited by reviewers are: Zoom Workplace (a video conferencing product rated 4.9 out of 5 for its integration with Fathom), Google Meet (a meeting product, 4.9), and HubSpot CRM (a CRM product, 4.6).
Do you work for Fathom? Manage this product listing
Fathom’s user interface
Fathom reviews
Overall rating
5.0
/5
809
Positive reviews
99
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.99/10
5
4
3
2
1
782
26
0
0
1
Ryan R.
Owner
Russell P.
Fractional CRO
James L.
Director
Sebastian P.
Head of Digital Transformation
Who uses Fathom?
Based on 809 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Fathom's key features
GetApp's analysis of 241 verified user reviews collected between November 2022 and October 2024 identifies Fathom's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Fathom's Automatic Transcription feature for its accuracy and time-saving benefits. They find it helpful for creating detailed summaries and linking notes to timestamps, which aids in quick reference and thorough documentation. Users report that it allows them to focus more on client interactions without worrying about manual note-taking. They also highlight the integration with HubSpot for automatic task creation and the ability to search transcripts for specific keywords, enhancing productivity and efficiency. Of the 147 Fathom users who gave detailed accounts of their use of Automatic Transcription, 99% rated this feature as important or highly important.
Users find Fathom's Call Transcription valuable for keeping track of key insights and providing reliable records of meetings. They appreciate the accuracy and searchability of the transcriptions, which help in reviewing and recalling details. Reviewers indicate that it allows them to focus on the meeting rather than note-taking and aids in summarizing meeting notes. They also mention the benefit of receiving summaries and action items promptly after calls, making follow-ups easier. Of the 54 Fathom users who gave detailed accounts of their use of Call Transcription, 98% rated this feature as important or highly important.
Reviewers highlight the accuracy and speed of Fathom's Speech Recognition. They appreciate its ability to identify speakers and transcribe conversations accurately, even with different accents and dialects. Users report that it helps in distinguishing who said what, which is important for context and follow-up tasks. They also find it useful for creating detailed meeting summaries and action items, although some note occasional errors in attributing speech to the correct speaker. Of the 94 Fathom users who gave detailed accounts of their use of Speech Recognition, 95% rated this feature as important or highly important.
Users appreciate Fathom's Recording feature for capturing all talking points and allowing easy reference to specific parts of the conversation. They find the timestamps linked to the recording helpful for navigating and reviewing meetings. Reviewers mention the convenience of sharing recordings with others and the ability to focus on conversations without worrying about missing details. They also highlight the integration with other tools and the immediate availability of recordings after meetings. Of the 86 Fathom users who gave detailed accounts of their use of Recording, 94% rated this feature as important or highly important.
Reviewers find Fathom's Meeting Management capabilities helpful for organizing and tracking meetings. They appreciate the reminders and the ability to start meetings directly from Fathom. Users report that it simplifies note-taking and action item creation, allowing them to focus on the meeting itself. They also mention the benefit of receiving organized summaries and notes, which can be easily shared with participants. The integration with various meeting platforms is also highlighted. Of the 47 Fathom users who gave detailed accounts of their use of Meeting Management, 87% rated this feature as important or highly important.
James L.
Director
Sherilyn S.
Executive Assistant and Marketing Lead
Deacon W.
Continuous Improvement Manager
Dipaka K.
Product Manager
Users appreciate Fathom's Annotations feature for its accuracy and flexibility. They find it helpful for highlighting key parts of meetings and creating action steps. Reviewers report that it eliminates the need for manual note-taking, allowing them to actively listen during meetings. They also mention the ability to customize annotations and the integration with other tools like Notion. Some users highlight the AI's capability to accurately summarize and annotate meetings, enhancing their workflow. Of the 16 Fathom users who gave detailed accounts of their use of Annotations, 81% rated this feature as important or highly important.
All Fathom features
Features rating:
Fathom alternatives
Fathom pricing
Pricing plans
Pricing details:
User opinions about Fathom price and value
Value for money rating:
To see what individual users think of Fathom's price and value, check out the review snippets below.
Ryan R.
Owner
Russell P.
Fractional CRO
Fathom integrations (36)
Integrations rated by users
We looked at 809 user reviews to identify which products are mentioned as Fathom integrations and how users feel about them.
Integration rating: 4.9 (158)
Integration rating: 4.9 (56)
Integration rating: 4.9 (50)
Integration rating: 4.7 (40)
“To sync any updates on the Leads. For example, getting leads from hubspot and then using OutFlo to get in touch with them. And then syncing this back to hubspot.”
“Cyberimpact sends people who interact with our CRM tools in a specific way through a customer journey that meets all of our needs.”

Tricia V.
Engineering Distribution
Integration rating: 4.7 (21)
“Automazione dei flussi di lavoro per collegare moduli esterni e database terzi.”

Freweini T.
SEGRETARIA
Integration rating: 4.7 (14)
Fathom customer support
What do users say about Fathom customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Fathom customer support.
A large number of users highlight Fathom's customer support as responsive, quick, and consistently helpful.
Many reviewers praise the support team for being proactive, human, and eager to resolve issues at any hour.
A fair number of users appreciate the ease of contacting support and receiving prompt, courteous responses.
Multiple users mention that support is excellent for all customers, including those on the free plan.
Support options
Training options
To see what individual users say about Fathom's customer support, check out the review snippets below.
“The customer support is really quick, this helps alot especially when you're in need of help/ technical issues”
Rachel K.
Coach and Mentor
“Customer support is excellent - provided feedback and they got back to me quickly, referring to my question and helping me.”
Nir S.
Director
Fathom FAQs
Q. What is Fathom used for?
Fathom is a cloud-based AI meeting notetaker that automatically records, transcribes, and summarizes video calls on Zoom, Google Meet, and Microsoft Teams. Transcription is supported in 38 languages with custom dictionary configuration, and AI-generated summaries are delivered immediately after each call across 17-plus template formats including BANT, Sandler, chronological, and custom layouts. AI-detected action items with assignee identification, automated follow-up email drafts, and direct CRM sync to HubSpot, Salesforce, and Close reduce post-meeting administrative overhead. A permanently free individual plan includes unlimited recordings and storage with no tier restrictions. Team and business plans extend the platform with organization-wide capabilities: shared meeting libraries, folders, highlight clipping, and playlists for cross-team knowledge sharing. Ask Fathom provides a conversational chat interface for querying individual meetings or the full organizational meeting history, while AI Search surfaces insights, trends, competitor mentions, and pricing objections across all recorded calls. AI Search Alerts deliver automated notifications when new meetings match a saved search topic. Deal View and Company View aggregate call data by sales deal and account for pipeline visibility. AI Scorecards enable automated post-call scoring against configurable criteria linked to meeting types, and behavioral metrics including talk time, questions asked, and monologue detection support structured coaching workflows. Fathom is deployed via web and desktop app for Mac and Windows, with a native Zoom app available inside the Zoom client without additional installation. SAML SSO and Okta SCIM provisioning are available on the Business plan. Retention policy configuration supports automatic recording deletion. HIPAA, SOC2 Type II, and GDPR compliance certifications support deployment in regulated industries including healthcare, finance, and legal. Integrations span Slack, Notion, Asana, Zapier, Make.com, and LLM context via MCP for Claude and ChatGPT, with a public API and webhooks available for custom integration development. Target users include sales, customer success, product management, HR and recruiting teams, and any organization conducting regular video meetings.
Q. What level of support does Fathom offer?
Fathom offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Chat










