getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Fathom Logo

Cloud-based AI meeting notetaker for all team sizes

Table of Contents

Fathom - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: September 2026

Fathom overview

Based on 809 verified user reviews

What is Fathom?

Reviews for Fathom come from a wide variety of industries, including marketing and advertising (14% of reviewers), computer software (11%), and information technology and services (8%). The most frequent use case for Fathom cited by reviewers is call recording (68% of reviewers).

What are the most popular integrations for Fathom?

The Fathom integrations most frequently cited by reviewers are: Zoom Workplace (a video conferencing product rated 4.9 out of 5 for its integration with Fathom), Google Meet (a meeting product, 4.9), and HubSpot CRM (a CRM product, 4.6).

Starting price

15per user /
per month

Alternatives

with better value for money

Do you work for Fathom? Manage this product listing

Fathom’s user interface

Ease of use rating:

Fathom reviews

Overall rating

5.0

/5

809

Positive reviews

99

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.99/10
Rating distribution

5

4

3

2

1

782

26

0

0

1

Pros
“Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context!”
RR

Ryan R.

Owner

“I can also generate summaries mapped to my favourite sales qualification frameworks like SPICED. if I want deeper analysis, I can ask Fathom about specific topics and I get the answer without having to dive into the recording directly.”
RP

Russell P.

Fractional CRO

“I use it to manage multiple, fast moving projects, Fathom allows me to seamlessly run meetings without having to log and track the next steps and follow on points.”
JL

James L.

Director

Cons
“When viewing meeting notes on smaller screens (e.g., 13 or 14-inch MacBooks), scrolling through the notes feels a bit uncomfortable, even though the video itself doesn’t take up much space.”
SP

Sebastian P.

Head of Digital Transformation

Who uses Fathom?

Based on 809 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software
Education Management
Events Services
Media Production
Others

Use cases

Meeting
Transcription
Call Recording
Conversational AI Platform

Fathom's key features

GetApp's analysis of 241 verified user reviews collected between November 2022 and October 2024 identifies Fathom's most critical features and summarizes user sentiment about those features.

Automatic transcription

Reviewers appreciate Fathom's Automatic Transcription feature for its accuracy and time-saving benefits. They find it helpful for creating detailed summaries and linking notes to timestamps, which aids in quick reference and thorough documentation. Users report that it allows them to focus more on client interactions without worrying about manual note-taking. They also highlight the integration with HubSpot for automatic task creation and the ability to search transcripts for specific keywords, enhancing productivity and efficiency. Of the 147 Fathom users who gave detailed accounts of their use of Automatic Transcription, 99% rated this feature as important or highly important.


Call transcription

Users find Fathom's Call Transcription valuable for keeping track of key insights and providing reliable records of meetings. They appreciate the accuracy and searchability of the transcriptions, which help in reviewing and recalling details. Reviewers indicate that it allows them to focus on the meeting rather than note-taking and aids in summarizing meeting notes. They also mention the benefit of receiving summaries and action items promptly after calls, making follow-ups easier. Of the 54 Fathom users who gave detailed accounts of their use of Call Transcription, 98% rated this feature as important or highly important.


Speech recognition

Reviewers highlight the accuracy and speed of Fathom's Speech Recognition. They appreciate its ability to identify speakers and transcribe conversations accurately, even with different accents and dialects. Users report that it helps in distinguishing who said what, which is important for context and follow-up tasks. They also find it useful for creating detailed meeting summaries and action items, although some note occasional errors in attributing speech to the correct speaker. Of the 94 Fathom users who gave detailed accounts of their use of Speech Recognition, 95% rated this feature as important or highly important.


Recording

Users appreciate Fathom's Recording feature for capturing all talking points and allowing easy reference to specific parts of the conversation. They find the timestamps linked to the recording helpful for navigating and reviewing meetings. Reviewers mention the convenience of sharing recordings with others and the ability to focus on conversations without worrying about missing details. They also highlight the integration with other tools and the immediate availability of recordings after meetings. Of the 86 Fathom users who gave detailed accounts of their use of Recording, 94% rated this feature as important or highly important.


Meeting management

Reviewers find Fathom's Meeting Management capabilities helpful for organizing and tracking meetings. They appreciate the reminders and the ability to start meetings directly from Fathom. Users report that it simplifies note-taking and action item creation, allowing them to focus on the meeting itself. They also mention the benefit of receiving organized summaries and notes, which can be easily shared with participants. The integration with various meeting platforms is also highlighted. Of the 47 Fathom users who gave detailed accounts of their use of Meeting Management, 87% rated this feature as important or highly important.

See related user reviews

“I use it to manage multiple, fast moving projects, Fathom allows me to seamlessly run meetings without having to log and track the next steps and follow on points.”
JL

James L.

Director

“Its capabilities and attention to detail allow me to be more active and present in my meetings (no more self-note taking!!), saves time with follow-up emails, and serves as my second brain when I need reminding of to-dos and past conversations.”
SS

Sherilyn S.

Executive Assistant and Marketing Lead

“Summaries are available within a few minutes after a meeting and it's handled summaries of 2+ hour meetings with solid action items and next steps outligned while avoiding anciallary items and non-pertinent discussion points.”
DW

Deacon W.

Continuous Improvement Manager

“It simplifies the process of capturing key insights and sharing them efficiently, ensuring everyone stays informed and aligned. While there are occasional minor adjustments needed for complex accents, the benefits far outweigh this small inconvenience, making Fathom an invaluable tool for effective meeting management.”
DK

Dipaka K.

Product Manager


Annotations

Users appreciate Fathom's Annotations feature for its accuracy and flexibility. They find it helpful for highlighting key parts of meetings and creating action steps. Reviewers report that it eliminates the need for manual note-taking, allowing them to actively listen during meetings. They also mention the ability to customize annotations and the integration with other tools like Notion. Some users highlight the AI's capability to accurately summarize and annotate meetings, enhancing their workflow. Of the 16 Fathom users who gave detailed accounts of their use of Annotations, 81% rated this feature as important or highly important.


All Fathom features

Features rating:

Access controls/permissions
Action item tracking
AI/Machine learning
Alerts/Escalation
Alerts/Notifications
API
Call Management
Call recording
Call tracking
Chatbot
Chat Transcript
Code-free development
Collaboration tools
Conferencing
Configurable workflow
Conversation intelligence
CRM
Customizable branding
Data entry
File sharing
For sales teams/organizations
Live chat
Meeting notes
Multi-Language
Natural language processing
Notes management
Playback controls
Predictive analytics
Real-Time analytics
Real-Time data
Reminders
Reporting/Analytics
Reporting & statistics
Search/Filter
Sentiment analysis
Single sign on
Speech-to-Text analysis
Task management
Templates
Third-Party integrations
Timecoding
User management
Video conferencing

Fathom alternatives

Fathom logo

Starting from

15

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Slack logo

Starting from

8.75

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Gong logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Apollo.io logo

Starting from

49

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

Fathom pricing

Value for money rating:

Pricing plans

Pricing details:

Free plan
Free trial
Subscription

Free

0.00

/user

Contact vendor for more details

Premium

16

/user

Per month

Features included:

  • Playlists of Clips
  • Global Search
  • Custom Branding

Team

15

/user

Per month

Features included:

  • Team Recordings View
  • Comments & Mentions
  • Keyword Alerts

Business

20

/user

Per month

Features included:

  • Single Sign-on Integration
  • Custom Data Retention Policies
  • Advanced Security Controls

User opinions about Fathom price and value

Value for money rating:

To see what individual users think of Fathom's price and value, check out the review snippets below.

“Like-- more accurate than if you had a human taking notes with you. And because it records the meetings, you can click on a sentence from the ai notes and it will replay that section of the call for extra context!”
RR

Ryan R.

Owner

“I can also generate summaries mapped to my favourite sales qualification frameworks like SPICED. if I want deeper analysis, I can ask Fathom about specific topics and I get the answer without having to dive into the recording directly.”
RP

Russell P.

Fractional CRO

Fathom integrations (36)

Integrations rated by users

We looked at 809 user reviews to identify which products are mentioned as Fathom integrations and how users feel about them.

Integration rating: 4.9 (158)

Google Meet logo
Google Meet

Integration rating: 4.9 (56)

Integration rating: 4.9 (50)

Integration rating: 4.7 (40)

To sync any updates on the Leads. For example, getting leads from hubspot and then using OutFlo to get in touch with them. And then syncing this back to hubspot.

Cyberimpact sends people who interact with our CRM tools in a specific way through a customer journey that meets all of our needs.

Verified reviewer profile picture

Tricia V.

Engineering Distribution

1/2

Integration rating: 4.7 (21)

Automazione dei flussi di lavoro per collegare moduli esterni e database terzi.

Verified reviewer profile picture

Freweini T.

SEGRETARIA

Slack logo
Slack

Integration rating: 4.7 (14)

Fathom customer support

What do users say about Fathom customer support?

Customer support rating:

We analyzed verified user reviews to identify positive and negative aspects of Fathom customer support.

A large number of users highlight Fathom's customer support as responsive, quick, and consistently helpful.

Many reviewers praise the support team for being proactive, human, and eager to resolve issues at any hour.

A fair number of users appreciate the ease of contacting support and receiving prompt, courteous responses.

Multiple users mention that support is excellent for all customers, including those on the free plan.

Support options

Email/help desk
Knowledge base
Faqs/forum
Chat

Training options

Documentation
Webinars
Videos

To see what individual users say about Fathom's customer support, check out the review snippets below.

“The customer support is really quick, this helps alot especially when you're in need of help/ technical issues”

RK

Rachel K.

Coach and Mentor

“Customer support is excellent - provided feedback and they got back to me quickly, referring to my question and helping me.”

NS

Nir S.

Director

Fathom FAQs

Q. Who are the typical users of Fathom?

Fathom has the following typical customers:
Small Business, Mid-size Business, Large Enterprises, Freelancers

These products have better value for money


Q. What is Fathom used for?

Fathom is a cloud-based AI meeting notetaker that automatically records, transcribes, and summarizes video calls on Zoom, Google Meet, and Microsoft Teams. Transcription is supported in 38 languages with custom dictionary configuration, and AI-generated summaries are delivered immediately after each call across 17-plus template formats including BANT, Sandler, chronological, and custom layouts. AI-detected action items with assignee identification, automated follow-up email drafts, and direct CRM sync to HubSpot, Salesforce, and Close reduce post-meeting administrative overhead. A permanently free individual plan includes unlimited recordings and storage with no tier restrictions. Team and business plans extend the platform with organization-wide capabilities: shared meeting libraries, folders, highlight clipping, and playlists for cross-team knowledge sharing. Ask Fathom provides a conversational chat interface for querying individual meetings or the full organizational meeting history, while AI Search surfaces insights, trends, competitor mentions, and pricing objections across all recorded calls. AI Search Alerts deliver automated notifications when new meetings match a saved search topic. Deal View and Company View aggregate call data by sales deal and account for pipeline visibility. AI Scorecards enable automated post-call scoring against configurable criteria linked to meeting types, and behavioral metrics including talk time, questions asked, and monologue detection support structured coaching workflows. Fathom is deployed via web and desktop app for Mac and Windows, with a native Zoom app available inside the Zoom client without additional installation. SAML SSO and Okta SCIM provisioning are available on the Business plan. Retention policy configuration supports automatic recording deletion. HIPAA, SOC2 Type II, and GDPR compliance certifications support deployment in regulated industries including healthcare, finance, and legal. Integrations span Slack, Notion, Asana, Zapier, Make.com, and LLM context via MCP for Claude and ChatGPT, with a public API and webhooks available for custom integration development. Target users include sales, customer success, product management, HR and recruiting teams, and any organization conducting regular video meetings.


Q. What level of support does Fathom offer?

Fathom offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Chat

Related categories