AskNicely vs Delighted

SurveyMonkey

Paycor

Typeform

GetFeedback

Stonly

LightWork Performance Management

Compare AskNicely and Delighted based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

UmfrageOnline

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

AskNicely is customer feedback software that helps businesses improve customer experience and accelerate growth using the Net Promoter Score (NPS) framework.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Customer Experience Management

Customer Segmentation

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Visualization

Drag & Drop

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

NPS of Employees

NPS Survey Structure

Predictive Analytics

Pulse Surveys

Question Branching

Question Library

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Quotas

Search/Filter

Segmentation

Sentiment Analysis

Skip Logic

Social Media Integration

Survey Builder

Survey/Poll Management

Surveys & Feedback

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

URL Customization

Website Integration

Workflow Management

AskNicely

Web-based

iPhone

iPad

Windows

Android

Basic

Co-founder

We get a decent response rate on our NPS survey.

The throttling of surveys seems to work well.

Dentist

It is great to hear the good feedback from pateints

Survey

Customer Feedback

Small Business

Large Enterprises

Mid-size Business

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

360 Degree Feedback

Access Controls/Permissions

Action Management

Chat/Messaging

Churn Management

Collaboration Tools

Commenting/Notes

Communication Management

Complaint Monitoring

Conditional Logic

Contact Management

Customizable Fields

Customizable Questions

Email Management

Email Reminders

Knowledge Management

Machine Learning

Mass Texting

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Natural Language Processing

Offline Response Collection

Performance Metrics

Personalization

Question Piping

Randomization

Real-Time Notifications

Reminders

Response Validation

Site Intercept Survey

SMS Messaging

SSL Security

Support Audio/Images/Video

Tagging

Template Management

Templates

Visual Analytics

Widgets

Delighted

Linux

Chromebook

Free

Starter

Growth

Advanced

Premium

Premium Plus

HR director

My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide.

Manager. Lens Based Surgery

It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.

The interface took a bit to get used to, but i think acclimation is normal on any software platform.

Delighted helps my company connect with our customers, and clients to learn how we can further assist them!

Owner

Not casual language; formal language used but understanding

Product Tech Lead

It offers a good amount of customization options for surveys.

It works fairly well to use it with CSAT and NPS surveys, the API documentation is fairly well to follow and it's fairly easy to integrate.

It allows us to receive constructive critisim without it being public like a google review.

Director of Product Development

Delighted made it very to set up and run a number of similar concurrent surveys.

Delighted has help our practice grow, not only from an outside perspective, but also an internal prosepective.

We switched to a different tool because we wanted a more customized solution, however.

News anchor

We integrated the tool into our Zendesk just to understand how customer feel about our services and products, where an automation is sent a day after marking the ticket solved.

Camera operator

You easily create a rule that can be set to send emails whenever a ticket is marked solved from Zendesk to understand how clients feel about general customer support and product

Desinger

It allowed me to customize the survey exactly the way I needed.

 Digital customer experience advertisor

The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills

The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application

Author

I like how easy it is for me to collect feedback from my readers

social work

Support is only available on premium version which the premium version is so expensive for smaller businesses to use

Customer Experience Designer

The self-help resources are great, and I love the transparency with plan and pricing comparisons.

I just switched from google to Delighted.

I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.

Founder

Customer support was very quick to respond.

Senior engineer

Responses help us in product training and improving services

customers understand its features and functionality with no additional tuition, and results displayed really well and easy to understand

Solutions Manager

Not only do we have the opportunity to measure quality but we're also able to address concerns in real-time!

Customer Support Manager

Not super intuitive as to where to find my plan/package information.

It's very helpful that we are constantly learning about the client experience at all stages of the customer journey.  

Customer Experience Manager

The UX is friendly and almost anyone can get in and figure things out. When they were acquired by Qualtrics, Delighted made a few quick improvements that saved me hours and hours of time in analyzing the data.

Member Experience Owner

Not a con for our team but may be for others.

Entrepreneur

It requires little time and organizes everything for you in one place.

Thank you for your prompt reply and cheerful reply.

Sr. Director - Business Systems

Delighted was a delight to purchase, implement and use.

Customer Support Team Lead

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Delighted takes the complex and makes it simple to execute. And simple is powerful, because it is easy for the customer to take action.

AskNicely vs Delighted Comparison (2026)

AskNicely

Delighted

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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