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Delighted
Easiest to use customer and employee experience platform.
(6)
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Delighted Pricing, Features, Reviews and Alternatives
Delighted FAQs
Delighted has the following pricing plans:
Starting from: $134.00/month
Pricing model: Free, Subscription
These products have better value for money
Q. Who are the typical users of Delighted?
Delighted has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does Delighted support?
Delighted supports the following languages:
Danish, Hebrew, Russian, Polish, Thai, Indonesian, Chinese (Traditional), Dutch, Norwegian (Bokmal), Arabic, Hungarian, Portuguese, Swedish, Finnish, German, French, Turkish, Chinese (Simplified), Czech, Korean, Italian, Japanese, English, Spanish
Q. Does Delighted support mobile devices?
Delighted supports the following devices:
Android, iPad, iPhone
Q. Does Delighted offer an API?
Yes, Delighted has an API available for use.
Q. What other apps does Delighted integrate with?
Delighted integrates with the following applications:
Stitch, Groove, Zoho Recruit, EnjoyHQ, Ortto, Teamwork.com, Zapier, Segment, Airtable, Pipedrive, ClientSuccess, Geckoboard, Freshdesk, Help Scout, Stripe, Friendbuy, BambooHR, Salesforce Sales Cloud, Squarespace, Slack, Klaviyo, Microsoft 365, Front, Heap, LogRocket, Gladly, Gorgias, Groove, Kustomer, Mailchimp, Greenhouse, HubSpot CRM, Google Sheets, Intercom, Shopify, Zendesk Suite
Q. What level of support does Delighted offer?
Delighted offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base
Delighted product overview
Key benefits of using Delighted
• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.
• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.
• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.
• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.
Typical customers
Platforms supported
Support options
Training options
Not sure about Delighted? Compare it with a popular alternative
Starting from
134
Per month
Flat Rate
Starting from
75
Per month
Usage Based
Delighted pricing information
Value for money
4.7
/5
47
Starting from
134
Per month
Flat Rate
Pricing options
Value for money contenders
Delighted features
Functionality
4.7
/5
47
Total features
89
11 categories
Most valued features by users
Functionality contenders
Delighted users reviews
Overall Rating
4.9
/5
47
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.67/10
42
5
0
0
0
Loretta B.
Customer Experience Manager
Nivas R.
Product Marketing - Freshsales SaaS CRM
Overall rating contenders
Oliver N.
Computer Software, 51-200 employees
Used daily for less than 6 months
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Very happy and satisfied. Fully recommend.
It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.
Not much. I couldn’t t find much wrong .
Shannon D.
Insurance, 201-500 employees
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I was able to learn enough about the tool by just browsing the website on my own that I was confident asking for an exact budget before even starting my 7 day trial. The self-help resources are great, and I love the transparency with plan and pricing comparisons.
Self-serve onboarding/implementation with high quality help center documentation, responsive and friendly support, intuitive and digestible analytics and reporting.
I'm not yet sure how much we'll be able to use the tool for complete custom feedback surveys, but that could easily be because I just haven't tried yet. I'm only in the trial phase, but have been actively looking for problems after struggling with another survey solution for several months, and I haven't yet found any.
Simon v.
Apparel & Fashion, 11-50 employees
Used weekly for 6-12 months
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Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.
Great graphical interface, easy navigation and configuration and multi language support.
Not really a con but I’d love to see a way to embed reviews.
Diana A.
Computer Software, 201-500 employees
Used daily for less than 6 months
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It is really easy to use, but also customizable and has integrations with popular ticketing systems.
By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.
Michael T.
Hospitality, 51-200 employees
Used weekly for 2+ years
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Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!
NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.
There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!
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