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Delighted

Easiest to use customer and employee experience platform.

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Delighted Pricing, Features, Reviews and Alternatives

Delighted product overview

Price starts from

$

224

/momonth
Usage Based

What is Delighted?

Delighted is a turnkey customer experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback.

Key benefits of using Delighted

• Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.

• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.

• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.

• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.

• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base

Training options

In Person
Documentation
Webinars
Live Online
Videos

Delighted pricing information

Value for money

4.6

/5

33

Price starts from

$

224

/momonth
Usage Based

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Delighted features

Functionality

4.6

/5

33
Total Features63 6 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Third Party Integrations
Activity Dashboard
Alerts/Notifications
Email Marketing
Data Import/Export

Functionality contenders

Delighted users reviews

Overall rating

4.9

/5

33

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.58/10
Rating distribution

5

4

3

2

1

28

5

0

0

0

Pros
The team there was fantastic. We were a small company but they treated us like we were huge.

Loretta B.

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do.

Michael T.

Delighted made it very easy for us to survey our users. I really liked the tight integration with Slack and the ability to integrate our data with Delighted data for improved reporting.

Chad H.

Cons
Limited integration options. Sending data to necessary tools would be a little difficult.

Nivas R.

It's hard to work out how to survey existing customers already in the database.

AR

Anonymous Reviewer

Some filters disappear or are limited when using the integration with Shopify.

AR

Anonymous Reviewer

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great solution and support

Reviewed 2 years ago

Very happy and satisfied. Fully recommend.

Pros

It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons

Not much. I couldn’t t find much wrong .

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Keep up a good work

Reviewed 2 years ago
Pros

It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons

By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent nps survey tool that’s easy to use

Reviewed 3 years ago

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Pros

Great graphical interface, easy navigation and configuration and multi language support.

Cons

Not really a con but I’d love to see a way to embed reviews.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The easiest and most efficient product I've had the ability to use.

Reviewed 4 years ago

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Pros

NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Cons

There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

A Game Changer

Reviewed 6 months ago

Wonderful! We went from collecting some 100-200 surveys per week on average for years - we launched Delighted and immediately saw an increase to 1000-1500 surveys per week! This has allowed us to be more agile when responding to customer issues and finding/squashing new bugs. Delighted also works well with sending information directly to your email so you can handle those 0/10 reviews right when they happen.

Pros

The ease of setup and wonderful assistance from the Delighted team. Delighted makes surveying customers simple on both sides - allowing quick access to new survey types and groups while providing a streamlined experience for the customer being surveyed.

Cons

While Delighted has many add-ons and integrations they are not as feature heavy as some other options. Not a con for our team but may be for others.

Delighted FAQs and common questions

Delighted has the following pricing plans:
Starting from: $224.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)


Delighted has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Delighted supports the following languages:
Danish, Hebrew, Russian, Polish, Thai, Indonesian, Chinese (Traditional), Dutch, Norwegian (Bokmal), Arabic, Hungarian, Portuguese, Swedish, Finnish, German, French, Turkish, Chinese (Simplified), Czech, Korean, Italian, Japanese, English, Spanish


Delighted supports the following devices:
Android, iPhone, iPad


Yes, Delighted has an API available for use.


Delighted integrates with the following applications:
Stitch, Groove, Zoho Recruit, EnjoyHQ, Autopilot, Teamwork, Zapier, Segment, Airtable, Pipedrive, Geckoboard, Freshdesk, Help Scout, Stripe, Friendbuy, BambooHR, Salesforce Sales Cloud, Squarespace, Slack, Klaviyo, Microsoft 365, Front, Heap, LogRocket, Gladly, Gorgias, Groove, Kustomer, Mailchimp, Greenhouse, HubSpot CRM, Google Sheets, Intercom, Shopify, Zendesk


Delighted offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base

Most popular Delighted comparisons

DelightedvsSurveyMonkey

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