Delighted Pricing, Features, Reviews & Comparison of Alternatives

Delighted

Multi-channel customer feedback collection with NPS scoring

4.82/5 (28 reviews)

Delighted overview

What is Delighted?

Delighted is a cloud-based solution that enables businesses of all scales to gather and measure real time, actionable feedback from not only customers, but employees, partners, and vendors etc. Available for across a scalable range of SaaS pricing plans, including wholly free and Enterprise-level packages, Delighted offers a multi-channel method for rapidly collecting, tracking, analyzing and distributing people feedback. Boasting support for running Net Promoter Score (NPS) programs, users are able to issue a range of convenient single question survey campaigns capturing customer satisfaction (CSAT), customer effort (CES), star ratings, smileys and the binary thumbs up/down. These surveys can not only be embedded into a website via JavaScript snippet, but equally participants can be invited to submit responses by web link, email and SMS. Optimized for mobile and available in 37 languages, Delighted's centralized real time dashboard UI also provides users with built-in analytical reporting capabilities. Generating customer experience scores automatically, the dashboard makes newly collected feedback data instantly accessible for exploration with tools for segmenting results, visualizing trends and highlighting various performance metrics.

In addition, Delighted is supported by a number of third-party integration options, REST API access, plus a companion smartphone app. Delighted for iOS facilitates native, secured sign-in to a Delighted account in order to access feedback from any location at any time – viewing currents scores and live feedback updates in real time. Partnership with Zapier then promotes broader connectivity with other productivity apps within the ecosystem, while Delighted already promises out-of-the-box integration options for the likes of Salesforce, Zendesk, Stripe, MailChimp, Office 365, Hubspot, Shopify, Slack and many more.
delighted.com

Pricing

Starting from
$89/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 19 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Thai
Delighted screenshot: An example of the Delighted activity dashboard, offering a centralized web-based hub for user monitoring of NPS scores and live response updatesBonobos + DelightedDelighted screenshot: Multi-channel customer surveying methods include website integration and the sending of rating surveys via SMS mobile messagingDelighted screenshot: The Delighted mobile app for iOS allows users to view current scores including NPS rating on iPhone and iPad devices, while providing live feedback updates when receivedDelighted screenshot: Delighted for iOS provides users with native device access to their Delighted accounts for live feedback updates while on the moveDelighted screenshot: Delighted offers support for 37 global languagesDelighted screenshot: The Delighted live dashboard demo showing the Trends tab for automatically categorizing and tracking responses of a certain typeDelighted screenshot: The Reports tab within Delighted's dashboard UI, offering snapshot, over time and pivot table options for filtering and visualizing feedback responsesDelighted screenshot: The Metrics tab within Delighted, providing a statistical breakdown of results across the various survey channels including email, website, SMS and web link Delighted screenshot: The People tab displays a list of all the people that a user has added into Delighted, with links to unsubscribe and export the contacts as a CSV fileDelighted screenshot: The integrations tab shown running within the Delighted dashboard live demo, offering quick links for setting up connections to popular third-party apps Delighted screenshot: REST-based API support made available to allow developers the ability to automate the gathering of  feedback via DelightedDelighted screenshot: Alerts, including email alerts, facilitate the routing of feedback to the right person or team contact within an organization Delighted screenshot: Additional questions allow contextual follow-up questions to be issued after the initial NPS survey in order to gain greater levels of feedbackDelighted screenshot: An example of a Customer Satisfaction (CSAT) surveyDelighted screenshot: Customer Effort Score (CES) surveysDelighted screenshot: Star surveysDelighted screenshot: Smiley surveysDelighted screenshot: Thumbs (up / down) surveys

Delighted reviews

Excellent
23

Very good
5

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.9
  4.8
Oliver Nott

Great solution and support

Used daily for less than 6 months
Reviewed 2020-03-03
Review Source: Capterra

Very happy and satisfied. Fully recommend.

Pros
It’s price, simplicity and features. It matches what is available similar to qualtrics and survey monkey at a fraction of price. I didn’t need spent too much time setting up the solution and only ever needed support after the trail. The ability to test and play with integration with other systems during the trial was just amazing. I would really promote this solution to anybody looking to collect data on customer satisfaction.

Cons
Not much. I couldn’t t find much wrong .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Michael Taberski

The easiest and most efficient product I've had the ability to use.

Used weekly for 2+ years
Reviewed 2018-02-08
Review Source: Capterra

Easy, user friendly and great analytics are only a few words to describe this product. Also great price for what it allows us to do!

Pros
NPS is inherently and easy thing. You have to ask your customer how likely they would be to refer you to a friend on a scale of 1 to 10. However, simple tasks like this are often horribly over engineered. With Delighted however, they give the option to keep it insanely simple and just upload emails or automate the send process with the use of an API call. Also, I can't get over how great their customer support is. Anytime we've had a question or needed more data, they've been timely in their responses and give meaningful advice on how to improve our processes.

Cons
There's nothing I really don't like about this product. The price is great and the interface is so user friendly. If I have to pick one thing, our senior leadership often asks for the breakdown of people it was sent to so if we are manually uploading a CSV or email addresses and we do not save the CSV outside of Delighted, we have to go back and ask for the contacts we sent it to by month which they pull for us easily and quickly. This is very case specific and we've started moving towards using the API to push NPS sends to eliminate this small task completely!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Simon van Kesteren

Excellent nps survey tool that’s easy to use

Used weekly for 6-12 months
Reviewed 2018-12-19
Review Source: Capterra

Delighted is a good value for money tool, we switched to it from AskNicely. Setting it up and connecting it to our CRM (Intercom) went well and when you connect it to your own back office through their API and Zapier you can do lots of stuff.

Pros
Great graphical interface, easy navigation and configuration and multi language support.

Cons
Not really a con but I’d love to see a way to embed reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Barbara Hernandez-Taylor

Super Simple NPS Tool

Used occasionally for 6-12 months
Reviewed 2020-09-04
Review Source: Capterra

Pros
Delighted's ease of use enabled to get an understanding of our customers' experiences in no time. Their onboarding support was excellent as well.

Cons
No cons really....options to customize and export the graphs would be helpful.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Diana Agapova

Keep up a good work

Used daily for less than 6 months
Reviewed 2020-05-27
Review Source: Capterra

Pros
It is really easy to use, but also customizable and has integrations with popular ticketing systems.

Cons
By default, multiple responses from the same customers are overwritten. But the Support Agent was very efficient in solving this matter for me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Delighted pricing

Starting from
$89/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

BILLED MONTHLY:
FREE = $0 per month
PLAN 1 = $99 per month
PLAN 2 = $249 per month
ENTERPRISE = Contact for pricing

BILLED YEARLY:
FREE = $0 per month
PLAN 1 = $89 per month
PLAN 2 = $224 per month
ENTERPRISE = Contact for pricing

Delighted features

API
Activity Dashboard
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Email Integration
Reporting & Statistics
Surveys & Feedback
Third Party Integration

Activity Tracking (192 other apps)
Automatic Notifications (232 other apps)
Calendar Management (201 other apps)
Contact Database (150 other apps)
Contact Management (157 other apps)
Custom Fields (165 other apps)
Customer Database (195 other apps)
Electronic Payments (163 other apps)
Reminders (204 other apps)
Social Media Integration (199 other apps)

Videos and tutorials

Additional information for Delighted

Key features of Delighted

  • 5-Star
  • Analytics
  • CES
  • CSAT
  • Customer Email Summaries
  • Data Analysis Tools
  • Data Export
  • Knowledge Management
  • Mobile Survey
  • Multi-Channel Collection
  • Multiple Question Types
  • Net Promoter Score (NPS)
  • Offline Response Collection
  • Question Branching
  • Question Piping
  • Randomization
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Skip Logic
  • Smileys
  • Survey Builder
  • Thumbs
View All Features

Benefits

• Delighted is a feedback collection and analysis SaaS, offering a web and mobile solution that uses the Net Promoter System (NPS) to gauge and score customer experience.

• Aside from NPS for measuring brand perception, Delighted supports the use of familiar Customer Satisfaction (CSAT), Customer Effort (CES), 5-star, Smileys and Thumbs surveys to gather responses conveniently and accurately.

• Key features include support for 37 languages, while built-in reporting and analytics capabilities promise to visualize customer sentiment trends over time, highlight issues of dissatisfaction, chart trend patterns and generally provide a holistic view of overall customer base and customer segments.

• Third-party integrations available for leading apps such as Shopify, Salesforce, Slack, Zendesk, Stripe, Office 365, Hubspot, Autopilot and MailChimp, with broader cross-app automations achieved via Zapier.

• The companion Delighted app for iOS provides remote access to Delighted accounts to view feedback updates from any location, displaying NPS / CSAT / CES & 5-star scores, plus live feedback updates.