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Delighted

Cloud-based customer and employee experience platform

Table of Contents

Delighted - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: August 2026

Delighted overview

What is Delighted?

Delighted is an experience management platform designed to gather feedback from customers, employees, and products efficiently. It serves industries such as ecommerce, technology, startups, and nonprofits, supporting teams in areas such as customer experience, product development, marketing, and human resources.

It provides various survey templates, including Net Promoter Score, Customer Satisfaction Score, Customer Effort Score, Product Market Fit, Employee NPS, 5-star ratings, Smileys, and Thumbs ratings. Surveys can be distributed through channels such as email, web, links, iOS SDK, and embedded forms. Built-in dashboards and reporting tools allow for immediate analysis, with features for tagging and segmenting feedback to generate insights.

The platform includes AI-powered features to enhance feedback programs and does not require technical expertise for setup. Feedback can be routed to specific team members to support organizational efforts in improving experiences.

Starting price

17flat rate /
per month

Alternatives

with better value for money

Pros & Cons

Customer Support

Customer Feedback

Surveys

Pricing

Delighted’s user interface

Ease of use rating:

4.8

(57)

Delighted reviews

Overall rating

4.8

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.98/10

Rating distribution

Pros

“It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.”

Samantha G.

Manager. Lens Based Surgery

“My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide.”

Holly D.

HR director

“The interface took a bit to get used to, but i think acclimation is normal on any software platform.”

Holly D.

HR director

Cons

“The tool is so expensive to use if you are a smaller company, also integrating the tool within web application requires coding skills”

Robinah K.

Digital customer experience advertisor

“The premium part is very expensive, and the SDK require more technical knowledge if you need to integrate the tool within an application”

Atulinda A.

Camera operator

“Support is only available on premium version which the premium version is so expensive for smaller businesses to use”

Gwendolin A.

social work

Who uses Delighted?

Based on 57 verified user reviews.

Company size

Small Businesses

Midsize Businesses

Enterprises

Top industries

Computer Software

Health, Wellness and Fitness

Cosmetics

Consumer Goods

Others

Use cases

Survey

Customer Satisfaction

Customer Experience

Customer Engagement

NPS

Delighted's key features

Most critical features, based on insights from Delighted users:

Customer experience management

4.9

(7)

Data import/export

4.5

(6)

Customizable templates

5.0

(5)

Reporting/Analytics

4.9

(7)

Complaint monitoring

5.0

(1)

Visual analytics

4.5

(2)

CRM

5.0

(1)

All Delighted features

Features rating:

4.6

(57)

360 degree feedback

(0)

Access controls/permissions

4.8

(5)

Action management

(0)

Activity dashboard

4.0

(1)

Alerts/Notifications

4.5

(2)

Anonymous feedback

(0)

API

(0)

Chat/Messaging

(0)

Churn management

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Communication management

4.7

(3)

Complaint monitoring

5.0

(1)

Conditional logic

(0)

Contact management

(0)

CRM

5.0

(1)

Customer experience management

4.9

(7)

Customer segmentation

(0)

Customizable branding

(0)

Customizable fields

4.8

(4)

Customizable questions

5.0

(5)

Customizable reports

(0)

Customizable templates

5.0

(5)

Dashboard

(0)

Data analysis tools

4.8

(4)

Data import/export

4.5

(6)

Data visualization

(0)

Drag & drop

(0)

Email management

5.0

(1)

Email marketing

(0)

Email reminders

5.0

(2)

Engagement tracking

5.0

(1)

Feedback management

5.0

(5)

Knowledge management

(0)

Machine learning

(0)

Mass texting

(0)

Mobile access

(0)

Mobile app

(0)

Mobile survey

5.0

(1)

Monitoring

(0)

Multi-Channel communication

5.0

(1)

Multi-Channel data collection

(0)

Multi-Channel distribution

(0)

Multi-Language

5.0

(1)

Natural language processing

(0)

Negative feedback management

4.7

(3)

NPS of customers

5.0

(1)

NPS of employees

(0)

NPS survey structure

4.5

(2)

Offline response collection

(0)

Performance metrics

(0)

Personalization

(0)

Predictive analytics

(0)

Pulse surveys

(0)

Question branching

(0)

Question library

3.0

(1)

Question piping

(0)

Randomization

(0)

Ratings/Reviews

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Reminders

5.0

(1)

Reporting/Analytics

4.9

(7)

Reporting & statistics

(0)

Response quotas

(0)

Response validation

(0)

Search/Filter

(0)

Segmentation

(0)

Sentiment analysis

(0)

Site intercept survey

(0)

Skip logic

(0)

SMS messaging

(0)

Social media integration

(0)

SSL security

(0)

Support audio/images/video

(0)

Survey builder

5.0

(3)

Survey/Poll management

5.0

(3)

Surveys & feedback

5.0

(4)

Tagging

(0)

Template management

(0)

Templates

(0)

Text analysis

(0)

Text fields

4.0

(1)

Third-Party integrations

4.0

(2)

Trend analysis

(0)

URL customization

(0)

Visual analytics

4.5

(2)

Website integration

(0)

Widgets

(0)

Delighted alternatives

Delighted

4.8

(57)

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.9

Sogolytics

4.7

(729)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.5

Customer Support

4.7

Jotform

4.7

(2.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.5

Typeform

4.7

(977)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.5

Value for Money

4.2

Customer Support

4.4

Delighted pricing

Value for money rating:

4.7

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Free

0.00

Features included:

1 Project
4 Pre-Built Feedback Reports
Brand Your Survey With Your Logo and Colors
Configure 5 Trends Filters to Segment Feedback
Invite 3 Team Members
Monthly Survey Send Limit of 1000
Self-Serve Onboarding
Self-Serve Support
Set 3 Alerts to Send Feedback to Your Team
Use 1 Delivery Platform

Starter

Per month

Features included:

50 Responses/month

Growth

Per month

Features included:

100 Responses/month

Advanced

134

Per month

Contact vendor for more details

Premium

224

Per month

Features included:

5 Projects
7 Pre-Built Feedback Reports
Brand Your Survey With Your Logo and Colors
Configure 20 Trends Filters to Segment Feedback
Invite 10 Team Members
Live Chat With Support Team
Monthly Survey Send Limit of 10000
Self-Serve Onboarding
Self-Serve Support
Set 10 Alerts to Send Feedback to Your Team
Use All Delivery Platform

Premium Plus

449

Per month

Features included:

7 Pre-Built Feedback Reports
7 Projects
Branded Surveys
Configure 40 Trend Filters to Segment Feedback
Custom Alerts to Send Feedback to Your Team
Data Migration
Invite 20 Team Members
Live Chat With Support Team
Monthly Survey Send Limit of 20000
Self-Serve Onboarding
Self-Serve Support
Use All Delivery Platforms

User opinions about Delighted price and value

Value for money rating:

4.7

(57)

To see what individual users think of Delighted's price and value, check out the review snippets below.

“It allow patients to give us a feed back so that we can see how well we are doing and work on things that we need to correct within our practice.”

Samantha G.

Manager. Lens Based Surgery

“My favorite feature about this software is being able to easily gain feedback from the analytics the customers provide.”

Holly D.

HR director

Delighted integrations (36)

Integrations rated by users

We looked at 57 user reviews to identify which products are mentioned as Delighted integrations and how users feel about them.

Zapier

Integration rating: 5.0 (1)

“The Zapier integration is important because it helps us connect Thinkific with Monday CRM we use and automate tasks between them. It reduces manual work, keeps our data more organized, and makes it easier to build workflows around enrollments an”

Daphnie C.

Operations Manager