Name: Batch
Rating: 4.666666666666667 (12 reviews)

Batch vs Braze

Firebase

Marketo Engage

Salesforce Marketing Cloud

Iterable

CleverTap

Airship

Compare Batch and Braze based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

AppsFlyer

AppsFlyer is a cloud-based mobile attribution and marketing analytics platform which assists app marketers with campaign management and conversion tracking. Its key features include customer journey mapping, attribution modeling, audience segmentation, social media metrics and retention tracking.

SlickText

SlickText is the #1 rated SMS marketing platform. We help businesses connect with their customers through texting.

Braze

Braze is a leading customer engagement platform that powers lasting connections between consumers and brands that they love. 

The Next-Gen CRM platform: with Batch, communicate elegantly with your customers to strengthen their engagement and exceed your business goals. Batch is the next generation platform that offers support from experts who are passionate about CRM.


A/B Testing

Alerts/Notifications

App Notifications

Campaign Analytics

Campaign Management

Campaign Scheduling

Campaign Segmentation

Contextual Targeting

Customer Segmentation

Customizable CTAs

Drip Campaigns

Dynamic Content

Email Management

Email Marketing

Email Tracking

Engagement Tracking

Event Triggered Actions

Geotargeting

Landing Pages/Web Forms

Marketing Automation

Mobile Access

Mobile Alerts

Multi-Channel Communication

Multi-Channel Marketing

Notification Scheduling

Personalization

Push Notifications

Reporting/Analytics

ROI Tracking

Segmentation

SMS Notifications

Template Management

Web Notifications

Website Visitor Tracking

Batch

Web-based

iPad

Android

iPhone

Basic

501-1000

51-200

201-500

Brevo

Brevo is a CRM and email marketing solution that helps businesses run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads. Teams can trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs.

Gmail

Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB of storage, color-coded inbox filters, and 'unsend' button

Mailchimp

Mailchimp is an email and SMS marketing platform that combines artificial intelligence with marketing automation capabilities. The platform features a drag-and-drop builder, content creation tools, and audience management functions to help businesses design and distribute marketing campaigns across multiple channels.

Campaign Planning

Channel Management

Communication Management

Contact Management

Content Management

Customer Engagement

Customer History

Customer Journey Mapping

Customizable Reports

Customizable Templates

Email Campaign Management

Email Sequences

GDPR Compliance

Generative AI

HTML Editor

List Management

Messaging

Mobile Optimization

Multi-Campaign

Multivariate Testing

Preview Functionality

Real-Time Analytics

Real-Time Data

Sales Analytics

Subscriber Management

WYSIWYG Editor

Customer Service Representative

The combination of real‑time / event‑driven capabilities + strong segmentation + cross‑channel messaging — when set up well, you can treat customers very contextually: responding to actions, in the right channel, with relevant content.

Implementation requires technical/data/engineering resources; for non‑technical teams, some of the advanced features (events, integrations, dynamic content, liquid templating) can have a learning curve.

CRM Lead

It enables us to optimize customer journeys, run reliable A/B tests, and closely track engagement and revenue impact. While there are occasional challenges with usability and the overhead of maintaining clean templates, the platform’s flexibility and performance outweigh these downsides.

Senior Marketing Automation Executive

It empowers non-technical teams to move quickly while still giving room for advanced use cases through Liquid, Connected Content, and Currents integrations.

Senior Product Manager

The ability to use Liquid for personalization has helped us create more tailored experiences, & the email template builder is both robust & flexible.

CRM Marketing Manager

Best of all, it keeps basic data segmenting simple while still allowing for more advanced SQL querying where needed.

Intuitive platform (sending messages & building segments); easy to export data; Liquid allows for personalized content; email template builder is robust & flexible; support team is excellent – thorough, fast, & helpful

Sales Manager

We use it daily to manage our email contacts and send many types of emails for our local business and ourselves.

It centralizes multi-channel orchestration across email, push, in-app messaging, and more, making it easy to build sophisticated journeys.

Manager - Email Marketing Operations

braze’s real-time data streaming and event-based triggers make it easy to act on user behavior instantly, which is crucial for timely, relevant messaging.

Digital Content Manager

Braze allows me to schedule push alerts when I am not in the office, particularly on weekends.

Head of Digital Transformation

The current integration with our own digital ID is still subpar, this makes it difficult to track which customer profile braze is using on our campaigns, as one customer can have multiple profiles, the support from braze engineers on this regard could be better.

I like Braze´s great potential to integrate multiple data sources to leverage the power of our data streams and data models, which allows to convert them into meaninful smart marketing campaigns, to deliver the right message/nbo/nba at the right time or event, and with a meaninful feedback cycle to craft better customers journeys across all our business units.

Exporting key metrics like deliverability, engagement, & conversion data is straightforward, which makes performance tracking simple.

My biggest complaint so far is not being able to access HTML code in templated emails.

Consumer Retention

Braze documentation on their website is pretty detailed and helpful, and their dedicated solutions consultants are quite helpful.

Marketing Operations Manager

For example, after launching a canvas, it is hard to update a few things: conversion events, action paths, experiment paths, etc.

That said, I’ve also seen where Braze hits limitations—reporting depth, testing capabilities, and scaling complex logic across campaigns can be areas of friction.

Marketing Technology Associate Manager

The UI I like the most, and the possibility of integrating different app to Braze trough lots of native connectors.

I’ve used Braze daily across a wide range of campaign and lifecycle use cases, and having achieved 12 certifications, I’d say I know the platform inside out.

Marketing Automation Specialist

There should have been SQL segmentation option, where the segmentation is complex and isn't possible through the drag and drop/ standard segmentation.

Digital Performance and Data Analyst

The pricing model can be a bit restrictive at time, so there are instances where consessions have to be made about data collection.

Sr. Product Delivery

You can enter a ticket like most systems but the level of detail they require from the team can feel like overkill when you are trying to solve an issue quickly.

We also have dedicated Braze solutions consultants who have a relatively quick response time that is a big help as well.

Marketing Automation Manager

The retargeting options range from the simple basics to very granular, which is great when you need to automate a highly-personalized experience.

Customer Success associate

Even though its a plus, I still feel there are too many segments that could possibly be merged together just to make things easier to access and read. When we need to look up something are plenty of steps to take befoe we can get to that information

I also would like the opportunity to learn 1:1 about some of the new features that Braze launches, like the new report builder.

The information is divided into segments that allows each team to find what they need in a very precise way.

Head of Loyalty and Engagement

Some issues with importing data points that are quite basic to us (navigating email as identifier).

For smaller companies or those with simpler needs, it might be more than is necessary.

Being able to act instantly on user behavior (like cart abandonment or a milestone hit) is key for performance

Lifecycle Marketing

However, the SMS product needs improving and strategic guidance from internal staff.

There is something left to be desired regarding the speed at which feature requests are reviewed and implemented, but overall I love using Braze.

Bugs are rare, but when they occur, they can slow down analysis and require support tickets.

Some of the features require dev/engineer help when this is hard to get ahold of it can hold up some projects.

Senior Analyst, Email and Mobile Marketing

Large data ingestion of our flat audience files can be slow at times and create a bottleneck and wait times.

Click tracking has allowed us to run click to enter promos easily.

Also, the initial integration can be tricky and if it's not done right then it can lead to a lot of other problems later on.

Although filter-based Segment creation easy, but I miss SQL based Segmentation which provide more flexibility.

Common issue raised about Braze is the lack of an auto-save feature.

It is not as easy as I would like to be able to cancel or change scheduled alerts on mobile devices.

Digital Marketing And Loyalty Specialist

Braze is extremely flexible, we can create very simple customer journeys or very complex ones.

Digital Marketing Automation Specialist

Braze has been great to switch to and learning the platform has been pleasurable, it's great to see things on the product road map being implemented and the customer success support is top tier.

The advance segmentation capabilities has significantly helped in our targeting efforts.

Sr. Director of Lifecycle

The ability to handle virtually anything. If a Marketer can dream it, Braze can make possible.

Channel Specialist - Email

Sometimes it becomes difficult to analyse the audience behaviour especially when it comes to cross channel campaigns

there are no visuals to show the advertiser, just the stats.

Some of these items are just nice to have but some can become actual road blocks to drafting the intended user experience.

Due to all the functionality there is a bit of a learning curve that can feel overwhelming if you have a lean team.

Overall a useful CRM tool, with good UI/UX and overall good experience, with a few key areas for small improvement

Batch vs Braze Comparison (2026)

Batch

Braze

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