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Batch

4.6
(11)

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The 360° Customer Engagement Platform for CRM Teams

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(1)

Batch Pricing, Features, Reviews and Alternatives

Batch FAQs

Q. What type of pricing plans does Batch offer?

Batch has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Batch?

Batch has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Batch support?

Batch supports the following languages:
French, English, German

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Q. Does Batch support mobile devices?

Batch supports the following devices:
Android, iPad, iPhone

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Q. Does Batch offer an API?

Yes, Batch has an API available for use.

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Q. What other apps does Batch integrate with?

Batch integrates with the following applications:
Adobe Campaign, Google Analytics 360, Salesforce Marketing Cloud, AppsFlyer, Adjust, Amplitude, ACTITO, Salesforce Marketing Cloud Account Engagement, Selligent

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Q. What level of support does Batch offer?

Batch offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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Batch product overview

What is Batch?

With an average 600% ROI, Batch powers personalized user experiences at scale between brands and consumers using push notifications, in-app messaging, web push and email.

Key benefits of using Batch

1. A complete and user-friendly interface to create, automate and analyze push notifications campaigns. (Multi-level segmentation, AB testing, notifications inbox, in-app messages and theme editor, custom landing pages, marketing pressure management, retargeting, scheduled and triggered campaigns, timezone management).
2. Best-in-class customer support with 3 min median response time and >95% customers requests solved within the hour.
3. Built-in connectors with 50+ other marketing clouds.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

In Person
Documentation
Webinars
Live Online

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Batch pricing information

Value for money

4.6

/5

11

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Batch features

Functionality

4.3

/5

11

Total features

34

5 categories

Most valued features by users

Reporting/Analytics
Campaign Management
API
Campaign Analytics
Alerts/Notifications
Engagement Tracking
Template Management
Multi-Channel Marketing

Functionality contenders

Batch users reviews

Overall Rating

4.6

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.45/10
Rating distribution

5

4

3

2

1

7

4

0

0

0

Overall rating contenders

AH
AvatarImg

Anna H.

Real Estate, 1-10 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best Lead Tool!

Reviewed 2 years ago

Excellent. I love the product and the ease of use.

Pros

It is easy to implement and use. The software is flexible and has many features. The data is current and accurate which is key in my business.

Cons

The a la carte options for the different tools available. It would be nice to have them offer a bundle of add on's.

EP
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Edern P.

Newspapers, 501-1,000 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Plateforme simple d'utilisation et équipe réactive

Reviewed 2 years ago
Pros

Equipe réactive et aucun bug de l'outil à signaler après un an d'utilisation. Temps de chargement de l'outil rapide (surtout vs d'autres solutions).

Cons

Rien à signaler. La plateforme répond à tous nos besoins.

Showing original review in French. See translation

bL
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benjamin L.

Electrical/Electronic Manufacturing, 10,001+ employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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One of the best Mobile Automation and Marketing tool to engage further with your app users

Reviewed 2 years ago

+38% of returning users on monthly basis

Pros

- Main functions I appreciate: - Automation triggers, re-targeting campaigns, in-app messages, push including landing mobile, implementation of sounds, richmedia, and visual all integrated into the communication. - Having the ability to tailor the tool based on the Marketing business intent such as, Labelling, APIs from CRM system and being able to connect our attribution tools or any other licensing...

Cons

Some improvements could be made for campaigns replication in different OS. or having the ability to create and craft campaigns for both instance at the same time. Campaigns overviews displayed page by page is not really the best way to let people retrieve easily campaigns live versus completed versus in draft. I would expect to see a page offering me folders ;) but I am sure the team will enhance it in their roadmap.

PG
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Paul G.

Broadcast Media, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Une des plateformes CRM mobile les plus riches et robustes du marché.

Reviewed 2 years ago

Nous travaillons avec Batch depuis maintenant 4 ans. La méthode d’envoi des push mobile et push web ; la détection automatique des utilisateurs par niveau d’activité ; la roadmap évolutive ; la réactivité du support ;… font de Batch une des plateformes CRM mobile les plus riches et robustes du marché. C’est un plaisir d’avancer sur notre stratégie mobile internationale avec Batch à nos côtés.

Pros

La méthode d’envoi des push mobile et push web ; la détection automatique des utilisateurs par niveau d’activité ; la roadmap évolutive ; la réactivité du support ; l'interface éditoriale simplifiée, la simplicité d'usage pour envoyer aussi bien des push web que mobile .

Cons

En toute transparence, je n'ai aucun point faible à décrire. Je suis pleinement satisfait de l'outil

Showing original review in French. See translation

MG
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Marine G.

Banking, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Une plateforme efficace pour vos campagnes de pushs et in-app

Reviewed 2 years ago

Nous sommes très contents de Batch pour nos campagnes CRM de push et in-app, c'est une plateforme très facile à prendre en main, compatible avec de la personnalisation et des relances automatiques pour améliorer vos KPI

Pros

/Une plateforme 100% UX friendly /Un service client hyper réactif (via le chat notamment) et de qualité /Interlocuteurs français, compétents et disponibles /Personnalisation facile via la remontée de vos datas, et la mise en place de trigger

Cons

/Il faudrait ajouter la possibilité de construire une user journey de A à Z /Dommage de ne pas encore avoir de gif ou vidéo dans les in-app /Dommage de ne pas pouvoir retargeter dans un push l'audience d'une in-app (pour créer des liens entre les 2 formats) /Dommage de ne pas pouvoir personnaliser le capping par label de campagne

Showing original review in French. See translation

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