Birdeye vs pulseM

Trustpilot

Weave

Podium

Broadly

Stonly

Dynata Insights Platform

Compare Birdeye and pulseM based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

A customer review management tool that brings businesses and consumers together through reviews.

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

@mentions

2-Way Messaging

Access Controls/Permissions

Activity Dashboard

AI Copilot

AI Writing Assistant

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Audience Targeting

Augmented Analytics

Automated Publishing

Automated Responses

Autoresponders

Benchmarking

Calendar Management

Campaign Analytics

Campaign Management

Campaign Scheduling

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Configurable Workflow

Contact Management

Content Ideas

Content Management

Contextual Guidance

Customer Communication

Customer Engagement

Customer Experience Management

Customer History

Customer Segmentation

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Questions

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Security

Data Visualization

Drag & Drop

Email Alerts

Email Marketing

Email Reminders

Engagement Tracking

Feedback Management

File Sharing

Filtering

For Sales/Marketing

Gamification

Generative AI

Group Messaging

Human Handover

Image Library

Impact Measurement

Influencer Tracking

Intent Recognition

Keyword Filtering

Keyword Tracking

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Listing Management

Live Chat

Mass Texting

Message Personalization

Mobile Access

Mobile Alerts

Mobile Payments

Mobile Survey

Monitoring

Multi-Channel Campaigns

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multi-Location

Multiple Payment Options

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Online Payments

Performance Metrics

Post Scheduling

Birdeye

Android

Web-based

iPad

iPhone

Sr. Reputation Manager

This competition during our partnership has been a point of contention and it makes things awkward and confusing.

Office Manager

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

Executive Assistant

We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Digital Strategist | Partner

Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

The software has so many reports available for tracking success and measuring whether or not campaigns are successful; I really like the integration of multiple sources of reviews in one place.

Brand Manager

Its been excellent and is helping us be proactive vs reactive to brand management.

One of the best investments I made in our office. Can't say enough about the benefits and the ease of using this product.

Reputation Specialist

I like how I can customize reviews to brand them for each of my clients' needs. Automation is a huge benefit as I can now offer this product to a wider variety of my clients.

Patient Care Coordinator

The ease of use with this platform is definitely what I like most about it.

SR Director 

Great Enviroment, Great Customer Service, Great Development Team.

leasing manager

I love the fast communication. It's nice to be able to live chat with people, way quicker than texting.

Sales Manager

The ease of use is so great. Allows our team to chat to our website visitors and request reviews from our customers.

Ease of use; Ability to run SMS and/or Email campaigns; Robust campaign customization; Integration with multiple review channels.

It is easy to respond, we can create replies to common questions and reviews. Customize or not the user experience is pleasant.

manager

Getting to speak with someone or cancelling a contract that was done incorrectly the first time was a problem. They don't return phone calls.

Inbound Marketing Manager

Minor complaint - time frames for viewing reports don't have a simple "last month" option.

Regional Operations Coach

Some of our remote scheduler experience delayed notifications.

Dentist 

Totally satisfied and the price is also right.

Birdeye screenshot: Birdeye surveys

Birdeye screenshot: Birdeye overview

Birdeye screenshot: Birdeye inbox

Birdeye screenshot: Birdeye ticketing

Birdeye screenshot: Birdeye referrals

Birdeye screenshot: Birdeye reviews

Birdeye screenshot: Birdeye reporting

Birdeye screenshot: Birdeye listings

Birdeye screenshot: Birdeye social

Birdeye screenshot: Birdeye insights

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Broadly is an online review & reputation management tool that helps small service-providing businesses improve their online reputation & attract new customers

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

Dynata Insights Platform is a customer satisfaction software designed to help market researchers manage data sharing and delivery operations. Key features include brand health monitoring, market segmentation, third-party sample augmentation, content organization, and data processing.

pulseM offers home service companies a powerful platform to automate review generation, enhance their online reputation, and elevate the overall customer experience.

Activity Tracking

Complaint Monitoring

Customer Journey Mapping

NPS Survey Structure

Process/Workflow Automation

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Reminders

Reporting & Statistics

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Review Request

Search/Filter

Sentiment Analysis

SMS Messaging

Social Media Integration

Social Sharing

Surveys & Feedback

Template Management

Text Analysis

Third-Party Integrations

Trend Analysis

Visual Analytics

Website Integration

Widgets

pulseM

Operations Manager

The features of the review management is worth its weight in gold for service companies like  that use a great base of review to help generate more business as well as retain current customers.

Love working with your employees, I know that you will take care of me when I need help. You help me find work arounds when I have issues.

Customer Service & Social Media Supervisor

This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.

Birdeye vs pulseM Comparison (2026)

Birdeye vs pulseM Comparison (2026)

Birdeye

pulseM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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