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Birdeye vs Review Wave Comparison
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Overview
Birdeye is the leading AI-powered reputation and social media management platform for local brands. Over 150,000 businesses...
Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
350
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
299
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Pros
Daniel L.
Owner
Cons
Cons
Key features
- Total features148
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Scheduling
- Autoresponders
- Benchmarking
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Confirmations/Reminders
- Contact Management
- Content Ideas
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- Gamification
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Mass Texting
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile Payments
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Payments
- Patient Engagement
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Pulse Surveys
- Question Branching
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
- Total features26
- 2-Way Messaging
- AI Content Creation
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Automated Scheduling
- Autoresponders
- Benchmarking
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Competitive Analysis
- Competitor Monitoring
- Confirmations/Reminders
- Contact Management
- Content Ideas
- Content Management
- Contextual Guidance
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Drag & Drop
- Email Alerts
- Email Marketing
- Email Reminders
- Engagement Tracking
- Feedback Management
- File Sharing
- Filtering
- For Sales/Marketing
- Gamification
- Group Messaging
- Human Handover
- Image Library
- Impact Measurement
- Influencer Tracking
- Intent Recognition
- Keyword Filtering
- Keyword Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Qualification
- Live Chat
- Mass Texting
- Message Personalization
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile Payments
- Mobile Survey
- Monitoring
- Multi-Channel Campaigns
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Channel Management
- Multi-Language
- Multi-Location
- Multiple Payment Options
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- One-to-One Messaging
- Online Payments
- Patient Engagement
- Performance Metrics
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics
- Proactive Chat
- Pulse Surveys
- Question Branching
- Ratings/Reviews
- Real Time Comparisons
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Reputation Management
- Response Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Audit
- SEO Management
- SMS Messaging
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Sentiment Analysis
- Single Sign On
- Skip Logic
- Social Listening
- Social Media Integration
- Social Media Monitoring
- Social Sharing
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text Analysis
- Third-Party Integrations
- Transaction Monitoring
- Transcripts/Chat History
- Trend Analysis
- URL Customization
- Video Chat
- Virtual Assistant
- Visual Analytics
- Web Tracking
- Website Integration
- Website Monitoring
- Widgets
Integrations
- Total integrations140
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
- Total integrations21
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
Alternatives
Explore similar apps
User reviews that mention these apps
cindy w.
Used daily for less than 6 months
Review source
Share this review:
Ease of use. The entire software is very easy to use and easy to post to your social media sites...
If under 50 characters it won't post as a review with SMS text. If you receive a SMS text over 50 you can add as a review. Any SMS should be able to upload as a review then.
Sandra T.
Hospital & Health Care, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Good, I think it is a great service.
I love the fact it sends reviews to patients, However, you must stay on top of it, we had a period where we got zero. If you call it gets fixed
The fact a negative review still post.
Jared H.
Construction, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
It's super easy to set up and connect your review platforms, the automated review responses are my favorite feature.
Ease of use! We use custom templates a lot so that's a great feature.
I don't have any complaints everything has been great
Hi Jared! Thanks for your feedback! Happy to have you as a customer and hear how you love utilizing our platform. :)
Sue M.
Hospital & Health Care, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
Very good customer service and a good product
we were using a program that wasn’t showing on google review. Birdeye directed customer to review on google
It’s pricy for something other program can do same.
Carey T.
Used weekly for less than 6 months
Review source
Share this review:
Makes it easy to see and respond to all of my reviews. And the auto re-marketing onto other review sites is great!
Yelp integration is not as good as it is with other review sites, as you are directed onto the Yelp page to leave the review.
Thomas Q.
Marketing and Advertising, 11-50 employees
Used daily for 1-2 years
Review source
Share this review:
Birdeye
BirdEye Is The Perfect Solution For Any Agency Working With Multi Location Clients
Fantastic. Their support has been super helpful with any questions or troubleshooting needed. This has produced significant results for client form generating positive reviews, to managing negative reviews, to responding to all reviews, to growing a businesses local SEO presence. The list goes on. I highly recommend BirdEye to agencies and businesses.
AI Functionality - Summarizing reviews - Review responding Ease of use - Bulk uploading contacts for review generation - review monitoring - Local listings - Super effective reporting that does not take too much time to generate for effective presentiations
Cost. This product comes at premium price.
Maria L.
Medical Practice, 1-10 employees
Used weekly for less than 6 months
Review source
Share this review:
The experience has been good so far.
That it gives patients the option of writing a personal review they can post, or a review they can send directly to us. It also gives patients the freedom to review and comment on their experience.
I haven't found anything I don't like as of yet.
Gabriela G.
Real Estate, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
I like it. It has some defects (as everything) but it is very manageable.
I really appreciate the review response templates and how easy it is to reply to reviews.
Sometimes, certain review sites get disconnected for no reason.
Thanks Gabriela! If you face any issues, please reach out to support@birdeye.com for immediate assistance. Thank you.
Julie E.
Facilities Services, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Amazing platform, great customer service, and easy to use.
Automation of review requests to customers.
I thought the pricing was a bit high at first but after using the software it's well worth every penny.
Thank you for taking the time to leave us a review, Julie! :)
toni d.
Real Estate, 1,001-5,000 employees
Used other for 1-2 years
Review source
Share this review:
Birdeye
getting reviews set up for ease of use for client yet have the reviews seen by other social accounts
nice easy way to get reviews completed by clients automatically and share on social media sites. I love that there are additional features too. And that my company gets a copy of the reviews.
not able to re-send review request to clients if within 180 days of being sent. somethimes we need to send again to remind clients to prsent a review
Meagan N.
Medical Practice, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
This software makes it so easy for us to request a review from a patient. It also is very user friendly for the patient to give a review and doesn't require a lot of explanation prior to sending out the review request.
The only thing that I would like is a lesser response time for the review to post.
Ben S.
Real Estate, 51-200 employees
Review source
Share this review:
Overall, Birdeye is a fine solution in the reputation management space, but not our top choice due to cost and availability of similar options at a lower price. They also require a larger amount of sign-on properties to begin with.
BirdEye offered all of the reputation management silos we needed in one place - review monitoring and responding, SMS review requesting, reputation and listing management and scoring.
Birdeye was on the pricier end compared to other competitors that offer similar solutions.
Michael M.
Used daily for 1-2 years
Review source
Share this review:
very useful tool for isolating your happy customers and identifying the ones that have concerns or complaints and address them directly.
one thing i would like to see in a future update is, we send birdeye surveys out with a review rating system of 5 stars, and only allow the 5 star reviewers to go to the section where we ask them to review us at our review sites. if they return a less than 5 start, we get the 'parked' review, but we never get to see what the star rating was on that parked review, whether it was 1,2,3 or 4 stars. would like to see that in the future.
Alan W.
Marketing and Advertising, 11-50 employees
Used weekly for 1-2 years
Review source
Share this review:
After many years of use the perfect review solution.
ease of use and easy to navigate and other than this annoying review requiring a certain number characters
could not think of anything at this time however since it requires I write something, I Ould have to say the asking for reviews after I already summated a review twice on my mobile app is super annoying.
Thank you for sharing, Alan! We appreciate you being a Birdeye customer!
Chelsea M.
Medical Practice, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
New patients have increased significantly based on positive reviews generated by BirdEye. The best investment.
The review requests are automatically generated and patients are encouraged to leave reviews. It has fueled my practice growth! Also love the option to reply to the patient if they have feedback for the practice and how we can improve.
I had one patient complain that she already left a review and was still asked to leave a review after her service. I'm not sure if this is true or not.
Nicole B.
Medical Practice, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
They are always on the ball to provide help and respond to questions. Terrific overall experience. I have recommended your business to other friends who are in business ownership and will continue to recommend you.
Review organization and management. Internet scanning for reviews.
I am still a newer user to the software because it is our hygienist who enters in the clients for review requests. I happen to be the individual responsible for review tracking and replying. I did not like a recent situation where the BirdEye software changed our Facebook Profile and Cover photo to match each other, to our logo one morning at 3am. I have talked with BirdEye about this and we are on the same page for the future. We did change our cover photo and profile photo back to the original photos we have selected. We should all be good moving forward now and it did not alter my exceptional rating and perception of BirdEye as a company. We think you are terrific!!!!
Hi Mary, We are sorry about the FB profile changing! Good news is you can now manage all that within the dashboard, but I totally understand the frustration and glad you got it back to what you wanted quickly! By the way, Flower Mound Dental is one of our favorites!! Thanks for all the recommendations! Don't forget to fill out the referral form so we can pay you for all your referrals! The form is on the website or on the login screen :-).
Stacie A.
Real Estate, 1-10 employees
Used weekly for 1-2 years
Review source
Share this review:
Customer service has been incredible. They continue to stay in touch until problem has been resolved.
Very nice presentation when clients open the review request,
Many clients have difficulty or are unable to leave a review, but this not the fault of Birdeye, it’s a google issue. People without a gmail account have to surf around to figure out how to use their non gmail account. many get frustrated and stop, or think their review has been posted, but it wasn’t. Birdeye gives you an additional option to leave a review through Birdeye alone which is helpful for those with difficulties.
Hi Stacie! Our customer service team is 100% dedicated to providing solutions to our customers to ensure a smooth experience. Thank you for sharing!
Mindy F.
Used weekly for 6-12 months
Review source
Share this review:
Our office has been using BirdEye for about a year and it has helped us get more positive reviews. We don't like to have to ask clients to do this and understand how important this is these days so BirdEye takes the stress out of that.
It can be a little confusing setting up the client information and checking in to see if someone has written the review, but BirdEye notifies you as soon as the review is posted.
David C.
Health, Wellness and Fitness, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Excellent! A much needed software service that offers many options catered to any business.
ease of use and integration with dental software. Customer service excellent!
Would like to see a QR code for review request for patients
Thank you for sharing, David!
Chris K.
Retail, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
It has been great from signing up to onboarding to putting it to use.
Simple and intuitive interface and very effective.
We only use the review tools and I have nothing bad to say.
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