Review Wave Pricing, Features, Reviews & Comparison of Alternatives

Review Wave

Review and reputation management for medical practitioners

4.5/5 (20 reviews)

Review Wave overview

What is Review Wave?

Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists, and other specialty practitioners with review and reputation management. Key features include patient engagement, customer ratings, feedback management, and site monitoring.

The Review Wave platform enables users to automate feedback and review collection from customers, and redirect unsatisfied customers to the support team for complaint resolution, optimizing online visibility and customer satisfaction. Patients can use the mobile application to book appointments online, and receive reminders via push notifications. Review Wave also helps administrators send bulk text messages and emails to previous patients, helping to increase return rate and engagement.

Review Wave comes with a centralized dashboard which helps users add, maintain and update business listings across multiple platforms and directories. The local listings SEO tool allows managers to control business related information and optimize visibility on platforms including Google, Apple Maps, Bing, Google Maps, Facebook, and more.
reviewwave.com

Pricing

Starting from
$299/month
Pricing options
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Review Wave screenshot: Review Wave booking confirmation screenshot How To Get Google Reviews by Review WaveReview Wave screenshot: Review Wave daily schedule screenshot Review Wave screenshot: Review Wave search listing screenshotReview Wave screenshot: Review Wave review management screenshot

Review Wave user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.2
  4.2
  4.7
Daniel Long

The best I have tried

Used daily for 2+ years
Reviewed 2020-10-19
Review Source: Capterra

We use it and will continue to use it. Great company doing awesome things and doing them well.

Pros
We use Reviewwave for appointment reminders and review requests. There are a lot of programs that fill this niche and it is only getting more crowded so there may be better but the quality of work done and the reliability of the program is great. Tried one other one a year ago and only used it for a few weeks before switching back.

Cons
Costs a bit more than some of its competitors and I am not sure what else they have to offer as I have been with them for a few years and in retrospect no one has reached out to reconnect or see how we are doing. Not a negative but would be nice once/year or so.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Miranda Routszong

Exactly what we were looking for

Used daily for 6-12 months
Reviewed 2020-02-24
Review Source: Capterra

We have seen our reviews and ratings sky-rocket in number since integrating the product as well as an increased number in kept patient appointments due to reminders and online scheduling availability.

Pros
The integrated prompt and ability for patients to rate and review our business via mobile device following their appointment visit.

Cons
It took the office quite a few phone calls with customer service to set up and fix our needs for scheduling when it came that people scheduling their own appointments online. We were, however, able to get everything exactly how it needed to be, it just took a little time and patience.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Daniel Turner

Not what was promised

Used daily for less than 6 months
Reviewed 2020-08-16
Review Source: Capterra

Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use. Once the contract was signed, I found this was not the case. I even switched software last month, to a popular EMR, and they still did not integrate with that one. They will promise you that everything is very simple and straightforward. Once you sign up, you will realize that their definition of integrates is that you have to download reports, edit them, upload them, and address the labels correctly. This is not integration and was the sole reason for choosing their company and paying their prices. The customer service representative even lied to me and said that they are working in an integration for my software, but during the conversation, he named three different platforms that were not mine. Stay away from this company and their promises. It is no better than any cheaper option.

Pros
It helped me get more reviews. Customer service was quick to respond, especially if I gave them a negative review.

Cons
It takes way too long and is too time consuming

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Lyndsay Chappa

Review Wave is great!

Used daily for 1-2 years
Reviewed 2020-11-05
Review Source: Capterra

I would recommend Review Wave for anyone looking for a texting system. It has helped not only with sending reminders to patients but also with receiving reviews!

Pros
Review Wave helps take stress away from our staff by sending automatic reminders that we can customize. The best part is that we can send texts from our office phone number! The software we used before, could not do this and gave us a completely different number to text our patients from which was confusing.

Cons
The overage pricing is a bit high. We have so many patients that we often have an overage charge and I wish we had a greater amount of texting included.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Patti White

Wonderful platform for a great price

Used daily for 6-12 months
Reviewed 2017-05-24
Review Source: Capterra

Our clients have seen reviews for their businesses increase more than double within the first two months of using this platform, which has provided a positive impact for their business and an excellent ROI.

Pros
Dashboard is incredibly straight-forward. The ease of use and integration options have made it easy for our clients to jump in and start using the platform immediately, and they are seeing excellent results! The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic! The team is quick to respond and has been accommodating to any requests and recommendations we have. It's clear their priority is their clients, and that they are eager to take advantage of all available opportunities to improve or add to this platform.

Cons
The backend is not as pretty as some of the industry competitors, and there isn't an option to tie multiple locations to a single login. However, the team at ReviewWave has been incredibly supportive of this and has assured my team this feature will be rolled out in the future. Based on the support I've gotten so far, I believe this one "con" will be a non-issue soon.

Response from Review Wave


Hi Patti.

Thanks for the great review. Yes lots of updates coming including the multi location support.

Best Wishes.

Matt

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Review Wave pricing

Starting from
$299/month
Pricing options
Subscription

Review Wave features

Activity Dashboard
Appointment Management
Reminders

API (144 other apps)
Automatic Notifications (163 other apps)
Billing & Invoicing (243 other apps)
Calendar Management (156 other apps)
Charting (152 other apps)
Claims Management (177 other apps)
Client Portal (144 other apps)
Compliance Management (180 other apps)
Customizable Reporting (144 other apps)
Document Management (164 other apps)
HIPAA Compliance (270 other apps)
Records Management (220 other apps)
Reporting & Statistics (241 other apps)
Scheduling (141 other apps)
Self Service Portal (156 other apps)
Third Party Integration (146 other apps)
Workflow Management (163 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Review Wave

Key features of Review Wave

  • Appointment Reminders
  • Appointment Scheduling
  • Customer Review Platform
  • Negative Feedback Management
  • On Call Scheduling
  • Patient Account Management
  • Patient Scheduling
  • Push Notifications
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Search Engine Optimization
  • Self Management
  • Social Sharing
View All Features