Review Wave Pricing, Features, Reviews & Comparison of Alternatives

Review Wave

Review and reputation management for medical practitioners

4.64/5 (14 reviews)

Review Wave overview

What is Review Wave?

Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists, and other specialty practitioners with review and reputation management. Key features include patient engagement, customer ratings, feedback management, and site monitoring.

The Review Wave platform enables users to automate feedback and review collection from customers, and redirect unsatisfied customers to the support team for complaint resolution, optimizing online visibility and customer satisfaction. Patients can use the mobile application to book appointments online, and receive reminders via push notifications. Review Wave also helps administrators send bulk text messages and emails to previous patients, helping to increase return rate and engagement.

Review Wave comes with a centralized dashboard which helps users add, maintain and update business listings across multiple platforms and directories. The local listings SEO tool allows managers to control business related information and optimize visibility on platforms including Google, Apple Maps, Bing, Google Maps, Facebook, and more.
reviewwave.com

Pricing

Starting from
$199/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Review Wave screenshot: Review Wave booking confirmation screenshot How To Get Google Reviews by Review WaveReview Wave screenshot: Review Wave daily schedule screenshot Review Wave screenshot: Review Wave search listing screenshotReview Wave screenshot: Review Wave review management screenshot

Review Wave reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.4
  4.7
Greg Haitz

Had a few glitches initially with our EHR

Used daily for less than 6 months
Reviewed 2017-10-18
Review Source: Capterra

Pros
Love that it integrates with our electronic health record`s and is automated. Understand very well be importance of reviews and the system makes it seemless

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Patti White

Wonderful platform for a great price

Used daily for 6-12 months
Reviewed 2017-05-24
Review Source: Capterra

Our clients have seen reviews for their businesses increase more than double within the first two months of using this platform, which has provided a positive impact for their business and an excellent ROI.

Pros
Dashboard is incredibly straight-forward. The ease of use and integration options have made it easy for our clients to jump in and start using the platform immediately, and they are seeing excellent results! The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic! The team is quick to respond and has been accommodating to any requests and recommendations we have. It's clear their priority is their clients, and that they are eager to take advantage of all available opportunities to improve or add to this platform.

Cons
The backend is not as pretty as some of the industry competitors, and there isn't an option to tie multiple locations to a single login. However, the team at ReviewWave has been incredibly supportive of this and has assured my team this feature will be rolled out in the future. Based on the support I've gotten so far, I believe this one "con" will be a non-issue soon.

Response from Review Wave


Hi Patti.

Thanks for the great review. Yes lots of updates coming including the multi location support.

Best Wishes.

Matt

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Felicia Houk

Increase your Google and Facebook reviews

Used monthly for 6-12 months
Reviewed 2020-02-08
Review Source: Capterra

Overall Review Wave was a great way to get our business on the map. It created many new reviews which was important as we were a new business. Now that we have a lot of reviews out there my team doesn't mind asking people for them and occasionally we run an office event and ask people to review their experience. It was a great product until it became overpriced after the first year.

Pros
This did help us to increase our Google and Facebook reviews. This also has a feature where you ask for feedback and then ask for a review. This way you can screen the bad or poor reviews and answer them directly before they get posted on social media platforms.

Cons
The cost was why we ended up discontinuing. After a year the price went up, and we couldn't justify using the program for the increased rate. It was a good program but ultimately we didn't get as many reviews as we did positive feedback. People didn't understand that the feedback was different from the reviews. Now we get reviews organically by asking people for them. I also did not like the sales representative that we worked with because he was very aggressive and talked down to me when I said I needed to think about it. He was very pushy.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Anonymous

Great for Messaging and Getting Reviews

Used daily for less than 6 months
Reviewed 2019-12-03
Review Source: Capterra

Overall, we really like Review Wave and the main thing we use it for is messaging patients in our office. Both the automated messaging and the two-way texting work just great. Any time we've had questions or an issue, their support staff has been able to help us right away.

Pros
Review Wave works really well for automated texts (appointment reminders, missed appointment messages, birthday greetings, etc.) and for prompting people to write reviews online.

Cons
An issue we had at the beginning was being told the program could do some things it turns out it can't. Nothing huge, but I'd recommend really double checking to make sure you get all your questions answered up front.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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michael grego

LOST REVIEWS COSTS $

Used daily for less than 6 months
Reviewed 2020-02-11
Review Source: Capterra

Horrid!!!!

Pros
How nice they were, when they sold me .

Cons
What it took from us . . .25 reviews! and hundreds of dollars!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Review Wave pricing

Starting from
$199/month
Pricing options
Subscription
View Pricing Plans

Basic version costs $ 199 per month
Standard version costs $ 249 per month
Premium version costs $ 299 per month

Review Wave features

Activity Dashboard
Appointment Management
Automated Scheduling
Reminders

Automatic Notifications (105 other apps)
Billing & Invoicing (161 other apps)
Calendar Management (106 other apps)
Charting (116 other apps)
Claims Management (117 other apps)
Client Portal (105 other apps)
Compliance Management (112 other apps)
Customizable Reporting (105 other apps)
Customizable Templates (87 other apps)
Document Management (91 other apps)
Document Storage (87 other apps)
HIPAA Compliance (187 other apps)
Records Management (149 other apps)
Reporting & Statistics (124 other apps)
Self Service Portal (86 other apps)
Workflow Management (113 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Review Wave

Key features of Review Wave

  • Appointment Reminders
  • Appointment Scheduling
  • Customer Review Platform
  • Negative Feedback Management
  • On Call Scheduling
  • Patient Account Management
  • Patient Scheduling
  • Push Notifications
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Search Engine Optimization
  • Self Management
  • Social Sharing
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