Intercom vs CallPage

Zendesk Suite

Freshdesk

Salesforce Service Cloud

Aircall

Drift

LiveCall

Compare Intercom and CallPage based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

2-Way Messaging

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Appointment Management

Asynchronous Learning

Audience Targeting

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Behavior Tracking

Blended Learning

Campaign Analytics

Campaign Management

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Canned Responses

Catalog Management

CES Survey Structure

Chat/Messaging

Chatbot

Click Tracking

Client Management

Code-free Development

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

CSAT Survey Structure

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Data Visualization

Drag & Drop

Drag & Drop Editor

Drip Campaigns

Dynamic Content

Email Automation

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Employee Onboarding

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales/Marketing

For Startups

Geotargeting

Help Desk Management

Human Handover

In-App Training

Inbox Management

Incident Management

Interaction Tracking

Interactive Content

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Lead Verification/Validation

List Management

Live Chat

Macros/Templated Responses

Marketing Automation

Intercom

Android

Web-based

iPad

iPhone

Knowledge Manager

I took over managing our company's Fin (Intercom's AI agent for chat support) in January 2024. It's been fun improving our content and customer support to boost our resolution rate.

Principal Software Engineer

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Head of Marketing 

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

This has been a great product for communicating things to our users. Easy to use and has a great support team.

Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.

Customer Success Executive

We have stuck with intercom for 4 years at this point and no plans to leave.

Professional Services

Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.

Customer Experience Manager

Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.

Customer Success Coach

I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.

Customer Success Manager

Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.

Tech Support

Very nice software with only positive experiences so far.

Director of Demand Gen

The customer support and account management is absolutely horrible.

It has fair amount of rich content options, though they cost extra.

Intercom screenshot: AI Agent - Resolve 50% of support volume. Instantly.

Intercom screenshot: AI Copilot - A personal AI assistant for every support agent.

Intercom screenshot: Omnichannel inbox - Maximize productivity across every channel with an AI-enhanced inbox.

Intercom screenshot: Tickets - Resolve complex issues more efficiently with tickets designed for collaboration.

Intercom screenshot: Workflows - Build powerful automations with our no code visual builder.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

LiveCall is a lead generation and callback tool designed to shorten the lead response time of inside sales teams & boost lead generation campaigns

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

CallPage helps convert web-visitors into sales calls by providing immediate responses from company reps through a customizable button and widget

Auto-Dialer

Automatic Call Distribution

Call Disposition

Call List Management

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Tracking Metrics

Caller ID

Data Management

Landing Pages/Web Forms

Performance Management

Pipeline Management

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Social Media Integration

Third-Party Integrations

Visitor Tracking

Visual Analytics

Web Forms

Widgets

CallPage

Marketing manager

The pricing plans are affordable. CallPage is a great tool that helps us gain more customers.

VP of Communication and Marketing

Scoring rules are really useful. Since we set them up with a little help from CallPage’s support, our lead generation improved and our potential clients are happy they can reach us easily.

Founder

We tried to cancel our subscription because it was not working for our sales team.

Marketer

By implementing CallPage on our technical support page, we have experienced a significant improvement in our ability to address customer inquiries promptly.

UX Designer

Very good & helpful support team on the phone & chat. Good reports from the panel.

The number of incoming calls has always been a problem in our company. Our customers were often made to wait on hold and it resulted in really negative opinions about the company.

CallPage's callback feature provides a seamless and convenient way for our website visitors to get in touch with us. It shows that we value their time and want to provide the best experience possible.

Since my company's regulations may seem complicated at the first sight we used to have a problem with conversion. People often got discouraged after visiting our website and didn't buy anything.

Olympic FreeStyle & MMA Wrestling Coach

I love it how it can offer visitors a way to get a quick callback or leave a message in a very efficient way. I use this for some of our clients and the results are good.

Business Development Executive

We were able to integrate CallPage with our website in a matter of minutes. The setup was straightforward, and the widget looks great on our site.

As a result, we have seen an increase in the number of leads turning into happy customers.

Performance Marketing Manager

It was so easy to integrate CallPage it into the CRM we use. I find notifications really useful, don’t need to remember to check no my reps, all important info is sent to my email.

Intercom vs CallPage Comparison (2026)

Intercom vs CallPage Comparison (2026)

Intercom

CallPage

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives