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Good recommendations?
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way.
Freshchat is a modern messaging software built for customer support teams to talk and customers on the website, mobile app, or social
Starting from
39
/user
Per month
Starting from
1799
/user
Per month
Pros
Pros
Cons
Cons
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User reviews that mention these apps
Verified reviewer
Computer Software, 51-200 employees
Used daily for 1-2 years
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Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options.
Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there.