Intercom vs tawk.to

Zendesk Suite

Freshdesk

LiveAgent

LiveChat

Tidio

Drift

Compare Intercom and tawk.to based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

2-Way Messaging

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Appointment Management

Asynchronous Learning

Audience Targeting

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Behavior Tracking

Blended Learning

Campaign Analytics

Campaign Management

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Canned Responses

Catalog Management

CES Survey Structure

Chat/Messaging

Chatbot

Click Tracking

Client Management

Code-free Development

Collaboration Tools

Communication Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

CSAT Survey Structure

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable CTAs

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Data Visualization

Drag & Drop

Drag & Drop Editor

Drip Campaigns

Dynamic Content

Email Automation

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Employee Onboarding

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Sales/Marketing

For Startups

Geotargeting

Help Desk Management

Human Handover

In-App Training

Inbox Management

Incident Management

Interaction Tracking

Interactive Content

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Lead Segmentation

Lead Verification/Validation

List Management

Live Chat

Macros/Templated Responses

Marketing Automation

Intercom

Android

Web-based

iPad

iPhone

Knowledge Manager

I took over managing our company's Fin (Intercom's AI agent for chat support) in January 2024. It's been fun improving our content and customer support to boost our resolution rate.

Principal Software Engineer

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Head of Marketing 

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

Integrations are just fabulous and once done, every marketer or even customer care folks will be so happy, if trained properly.

This has been a great product for communicating things to our users. Easy to use and has a great support team.

Inside the company, we use the intercom as our support chat. In general is a pretty good, nice interface, easy to use in general.

Customer Success Executive

We have stuck with intercom for 4 years at this point and no plans to leave.

Professional Services

Intercom is great for tracking user engagement, support, and marketing. I love that you can see what a user is doing on your site and send messages (email or chat) based on specific criteria.

Updates may be lost, updates may be rejected by intercom because of server side exceptions, or mysterious thing called "concurrent updates" when there is just a single update.

It feels like the team at intercom has come into it's stride. New features like Series, Guides ect and most importantly - how they all work together - has made it a much better experience.

Customer Experience Manager

Makes your team very accessible, also makes the support process simple for the end users. Good integrations and useful statistics provided.

Customer Success Coach

I really like how it lets my team assist our customers in real-time. Aside from that, it lets us send pictures, links, etc and tours to help the customer troubleshoot with ease.

Customer Success Manager

Intercom is simple, easy to use, and great for website chats. It is very easy for customers to interact with.

Tech Support

Very nice software with only positive experiences so far.

Director of Demand Gen

The customer support and account management is absolutely horrible.

It has fair amount of rich content options, though they cost extra.

Intercom screenshot: AI Agent - Resolve 50% of support volume. Instantly.

Intercom screenshot: AI Copilot - A personal AI assistant for every support agent.

Intercom screenshot: Omnichannel inbox - Maximize productivity across every channel with an AI-enhanced inbox.

Intercom screenshot: Tickets - Resolve complex issues more efficiently with tickets designed for collaboration.

Intercom screenshot: Workflows - Build powerful automations with our no code visual builder.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Mobile Access

Multi-Channel Communication

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Monitoring

Real-Time Notifications

Reporting/Analytics

Screen Sharing

Support Ticket Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

tawk.to

Windows

Freelancer

The best thing about it is that it's free, and for a free chat, its a great experience - you're not going to find a better option.

Manager

The product is amazing and is even more so for its price tag - it’s offered free and the features are power packed to help me manage the stream of queries from my customers.

Co-founder & CAO

Take was helpful to me, considering the fact that it was available for free, since I was trying out lots of options then. I was happy with them as long as I used it.

Corporate Financial Controller

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to.

Founder

Overall I've had a good experience with Tawk, it's easy to add to your website and practically works with most of the themes out there plus it has all the facilities like other paid tools.

Head Product

Its interface is also very intuitive. Its other features like visitors tracking on our website is also really awesome.

Business Development manager

Not only great for talking with customers but a great visual tool.

Sales and Marketing

The best feature of Tawk.to is that the basic chat system (which is actually quite advanced for what it is) is forever free.

All in all, a very useful tool I can very highly recommend.

IT Manager

The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you.

Marketing and Communications Officer

The chat notifications are A bit irritating. It would notify our boss if we didn't attend to chats.

Owner

The best free chat option to integrate with your website.

Director Of Operations And Business Development 

With the free plan, it includes three agents for a customer service team which is great considering Tidio's offer.

SAP Consultant

It is a software that allows any business owner to have a live chat on their business website - it's spectacular. It is easy, immediate, very user friendly.

Co owner

A Free version with no boundaries. A choose of canned responses and a great customer support.

Intercom vs tawk.to Comparison (2026)

Intercom

tawk.to

Overview

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Pricing

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Key features

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