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Intercom vs Tidio Comparison
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Good recommendations?
Overview
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational...
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
39
/user
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
29
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Aleksandr S.
Principal Software Engineer
Anna K.
Head of Marketing
Pros
Cons
Aleksandr S.
Principal Software Engineer
Cons
Darien C.
Associate Pastor
Key features
- Total features166
- 2-Way Messaging
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asynchronous Learning
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Behavior Tracking
- Blended Learning
- CAN-SPAM Compliance
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- For Startups
- Geotargeting
- Help Desk Management
- Human Handover
- In-App Training
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Prospecting Tools
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Onboarding
- Video Support
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
- Total features94
- 2-Way Messaging
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Asynchronous Learning
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- Behavior Tracking
- Blended Learning
- CAN-SPAM Compliance
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Campaign Segmentation
- Canned Responses
- Catalog Management
- Chat Transcript
- Chat/Messaging
- Chatbot
- Click Tracking
- Client Management
- Code-free Development
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Contact Database
- Contact Management
- Contextual Guidance
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Employee Onboarding
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- For Startups
- Geotargeting
- Help Desk Management
- Human Handover
- In-App Training
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Interactive Content
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Progress Tracking
- Prospecting Tools
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Marketing
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Self Service Tools
- Self-paced Learning
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- User Management
- User Onboarding
- Video Support
- Virtual Assistant
- Visual Analytics
- WYSIWYG Editor
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations555
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
- Total integrations48
- Adobe Commerce
- BigCommerce
- Google Ads
- Google Analytics 360
- HubSpot CRM
- HubSpot Marketing Hub
- LinkedIn for Business
- Mailchimp
- Marketo Engage
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- Twitter/X
- WooCommerce
- WordPress
- Zapier
User reviews that mention these apps
Mohit K.
Retail, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
Amazing.!
I have Evaluated every thing in last 10 Years , Started from Zopim which was acquired was zendesk later , Freshchat, Gorgias, Intercom , Gist and Zoho . This is exactly what i was Looking for without Breaking a Bank!
Not yet Explored Negatives shall update after more use
Hi there, Thank you so much for the amazing review! We appreciate it very much.
Pratik P.
Internet, 1-10 employees
Used other for less than 6 months
Review source
Share this review:
It is good, I got good leads just that I was not satisfied browsing through their admin panel.
The new chat widget design and its automation
The design for backend, I mean, It is not that friendly, THE UI is not attractive at all, This is an issue which I think is on all chat app except Intercom ofcourse.
Thank you for your honest review! We're doing our best to improve the UI and make things easier.
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