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Referral Factory vs Trackdesk Comparison

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Overview

Category Leaders

Plug & play referral software to build your own referral program. Works with HubSpot, Stripe, Pipedrive, Zoho, Salesforce,...

Category Leaders

Whether a startup or large enterprise, in E-commerce or SaaS, trackdesk is for you. Trusted by industries from IT to Entertainment,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

95

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.9

122

5

4

3

2

1

106

15

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.9

36

5

4

3

2

1

34

1

0

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Great experience, the support team is amazing. Every time I've had a question or issue, they've been super friendly and knowledgeable, and they always respond quickly.
Another great feature of Referral Factory is the number of offered third-party integrations. I was particularly impressed with the Hubspot integration, which was easy to set up and use.
Support team are always ready to help and I would love to appreciate [sensitive content hidden] for her help. Creating referral campaigns is very easy and you can track everything on real time.

Pros

Other than that keep up the good work, with dedication and a good customer feedback loop this will go very very far.
Very nice dashboard with comprehensive reporting. Feature-rich software with great support and smooth onboarding.
As a smaller e-commerce owner I also appreciate the great pricing and excellent customer service always ready to answer all my questions.

Cons

You are unable to generate coupon codes, but rather limited to uploading and distributing them.
One potential con of Referral Factory is that it may be too complex and pricey for small businesses or entrepreneurs just starting with referral marketing and having a limited budget.
It is hard to think of anything I don't like about Referral Factory. It saves me countless time every day.

Cons

Overall I'm very frustrated but at the same time I get that they are a new company and probably have limited resources.
It's just confusing to try and find the details. They restrict certain parts of the software unless you pay, that's fine.
I simply want to make a 12.5% commission for all affiliates and it needs me to set 'revenue' (no tool tips explain why). And then an amount to pay, well I don't know the amount as it's a percentage.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features47
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Affiliate Management
  • Alerts/Notifications
  • Banner Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Commission Management
  • Contact Management
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Referral Management
  • Engagement Tracking
  • For Customer Referrals
  • For Employee Referrals
  • Fraud Detection
  • Gamification
  • Geotargeting
  • Incentive Management
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Metrics
  • Promotions Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Social Media Integration
  • Social Promotion
  • Template Management
  • Third-Party Integrations
  • User Management
  • Visual Analytics
  • Total features38
  • API
  • Activity Dashboard
  • Activity Tracking
  • Advertising Management
  • Affiliate Management
  • Alerts/Notifications
  • Banner Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Commission Management
  • Contact Management
  • Conversion Tracking
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Email Templates
  • Employee Referral Management
  • Engagement Tracking
  • For Customer Referrals
  • For Employee Referrals
  • Fraud Detection
  • Gamification
  • Geotargeting
  • Incentive Management
  • Lead Capture
  • Lead Engagement
  • Lead Generation
  • Lead Management
  • Loyalty Program
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Multi-Language
  • Performance Metrics
  • Promotions Management
  • ROI Tracking
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Referral Templates
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • Social Media Integration
  • Social Promotion
  • Template Management
  • Third-Party Integrations
  • User Management
  • Visual Analytics

Integrations

  • Total integrations16
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier
  • Total integrations31
  • Adobe Commerce
  • BigCommerce
  • Google Ads
  • Google Analytics 360
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Instagram
  • LinkedIn for Business
  • Mailchimp
  • Marketo Engage
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter/X
  • WooCommerce
  • WordPress
  • Zapier

User reviews that mention these apps

WR
AvatarImg

Will R.

Health, Wellness and Fitness, self-employed

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Trackdesk logo

Trackdesk

Great price! Highly recommend.

Reviewed 8 months ago

My experience so far has been positive. I am excited to execute this referral program.

Pros

I am just getting started with affiliate marketing. As I compared different programs, I finally settled on Track Desk due to their great price and extensive features.

Cons

As I am not a coder, I have had to outsource the set up process.

AvatarImg
AvatarImg

Rastislav Š.

Information Technology and Services, 51-200 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Trackdesk logo

Trackdesk

All-in-one solution for your affiliate/referral program

Reviewed a year ago

We wanted to try an affiliate/referral program and were looking for the best possible deal at a fair price. Trackdesk fulfilled precisely this; we will see the results over time.

Pros

Easy integration and the many features the app offers. I also appreciate the intuitive and clear environment where everyone can work. The detailed reporting and, last but not least, the unlimited number of set campaigns and partners are also helpful.

Cons

I haven't noticed any more significant issues. Everything work fine, and when there was some minor issue, everything was solved by customer support.

Vendor response

Thank you for taking time to share your thoughts. We take pride in creating a platform that feels intuitive.