Reputation vs BigSpy

Trello

Birdeye

Podium

ReviewInc

BrandBastion

Cosmic Data

Compare Reputation and BigSpy based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

UmfrageOnline

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

SurveyMonkey

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Approval Process Control

Audience Analytics

Audience Engagement

Automated Publishing

Automated Responses

Benchmarking

Brand Management

Brand Tracking

Calendar Management

Campaign Analytics

Campaign Management

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Content Discovery

Content Management

Content Publishing Options

CRM Integration

Customer Engagement

Customer Experience Management

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Management

Data Visualization

Drag & Drop

Engagement Tracking

Feedback Management

Filtering

Hashtag Tracking

Image Library

Keyword Filtering

Keyword Tracking

Media Monitoring

@mentions

Mobile Survey

Monitoring

Multi-Account Management

Multi-Campaign

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multi-Location

Natural Language Processing

Negative Feedback Management

Offline Response Collection

Optical Character Recognition

Performance Metrics

Post Scheduling

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Reputation Management

Response Management

Review Monitoring

Review Notification

Review Request

Review Sharing

Role-Based Permissions

Search/Filter

Sentiment Analysis

SEO Management

SMS Messaging

Social Listening

Social Media Integration

Social Media Monitoring

Social Performance Management

Social Promotion

Social Sharing

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Third-Party Integrations

Trend Analysis

Visual Analytics

Widgets

Workflow Management

Reputation

Web-based

iPhone

Android

Custom

Senior Presales Engineer

The excellent artificial intelligence support made the automated response to reviews appropriate to their content and in real time.

Social Media, Influencer & Community Manager

These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation.

With Reputation, we did not leave any comment or review without an answer, we were able to remove customer doubts early.

Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing).

Senior Marketing Coordinator

We have a lot of issues with our information syncing.

Project Manager

This product is great for businesses that want to improve or start their online reputation, as well as established businesses wanting to maintain and manage their reputation.

Marketing Specialist

All the Nuvi products are faulty - we faced multiple issues with post scheduling and now we're starting to completely move off of reputation due to the number of problems we've encountered over the last few months

Marketing Coordinator

Sometimes, it's tricky to find exactly the feature or setting that I am looking for in order to generate a specific report or graph or something like that.

You have your own account manager who is very attentive to any needs.

OpEx Support Manager

Being able to assess all of our communities reviews to see where we can improve

Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

It gathers a company's reviews from many different review sites and gives you a score.

marketing

We would like to see more analytics from the social features and more capabilities with the surveys.

In addition, sometimes issues are a result of connections provided by review platforms themselves.

It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture.

Human Resources Assistant

The layout is straight forward, I can send surveys at ease, review results at ease, and retrieve the data at ease.

The integration with all the platforms - had a couple of glitches with a couple of the Social Media platforms at the beginning, but its functionality and the support team made sure it all came together.

Social Media Manager

My business is able to quickly respond to reviews and understand brand sentiment using the Social Listening tool.

Social Media Executive

We've come across a couple of things that haven't worked, but the teams have been quick to fix anything flagged.

Vice President of Business Development & Operations

I love that I can manage the reviews and business listings for my multiple locations through one platform.

The addition of the Learning Academy is a huge benefit as I'm now in constant learning mode and gaining ground rapidly in how I use the tools.

The customer service team is amazing but there are so many issues with the tool itself

Community Manager

It makes training new hires much easier as well!

Customer Relations

A great place to receive tips and tricks from other professionals

Social Media Specialist

Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives.

Digital Marketing Manager

Reputation.com has been a part of our portfolio for 6+ years and has expanded across multiple rooftops over those years.

Reputation.com is a very extensive product, so it can be overwhelming to learn it all at the adoption level.   But as I used it more and more I have learned to make it my tools, and they have become invaluable!  

Moving around in the platform isn't as easy as it once was, but that's most likely due to user error and comfortability with new features.

Digital Content Manager

they are fast to help you with any questions or issues and you are able to access all of your revies and surveys in one location without having to bounce around from site to site

Digital Marketing Specialist

Not everything is self-explanatory and some things support has to fix for me.

Digital Director

Great help in keeping our online reputation and reviews under control

Marketing Director

You can respond to reviews immediately, especially bad reviews.

Social Specialist

Tons of data with easy ways of displaying useful info

Marketing Manager

Getting the initial set up correct can be a little daunting.

It's very easy to use and I love the email notifications when you get a review... especially a bad review.

Could have more analytics, but that's not a deal breaker.

SEO Manager

I like how you can see business listing information from multiple sources to get a whole picture of your business.

I'm still learning features I didn't even realize I had access to.  

I love the ease of seeing reviews from all platforms in one place!

marketing consultant

Easy to respond to each of these reviews within the platform.

Internet Sales Manager

Customer service isn't always the best but not the worst

Reputation is always ever-expanding and constantly implementing new features!

Dir of Marketing

A great variety of products that can be packaged to meet our different needs for each community.

Marketing

We know when reviews are out there and keeps us in the loop on the good and the rare bad things people have to say

I love the content library and user system!

Social Media Company

Sometimes there are glitches that take while to resolve.

Its extremely easy to manage online reputation.

We've had a very positive experience with Reputation.com since inception.

BDC Director

It is important for any company to be on top of their reviews and teh many other things that Reputation does for us.

Reputation vs BigSpy Comparison (2026)

Reputation

BigSpy

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives