Reputation.com Pricing, Features, Reviews & Comparison of Alternatives

Reputation.com

Reputation management solution for multi-location businesses

4.28/5 (137 reviews)

Reputation.com overview

What is Reputation.com?

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.
www.reputation.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Reputation.com screenshot: Reputation.com rating and review scoreReputation com Product Overview VideoReputation.com screenshot: Reputation.com dashboardReputation.com screenshot: Reputation.com social presenceReputation.com screenshot: Reputation.com surveys

Reputation.com user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.1
  4.4
  4.2
Ryan Edwards

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

Used daily for 1-2 years
Reviewed 2019-03-29
Review Source: Capterra

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations. I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros
1. 3rd party review integration that isn't offered by other providers 2. Google Seller Ratings for my client's SEM and paid search efforts 3. Organic search performance reporting, scheduling and customization 4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management 5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.) 6. Direct access to the technical product managers for software feedback

Cons
The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jeff Probert

Good...once it's set up

Used daily for 6-12 months
Reviewed 2019-09-23
Review Source: Capterra

Pros
Easy to use and works exactly as expected.

Cons
They way undersell the amount of time it takes to set up the platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Tiffany De Alva

Neutral

Used daily for 1-2 years
Reviewed 2019-09-23
Review Source: Capterra

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros
I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons
It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Holly Lara

Very reliable

Used daily for less than 6 months
Reviewed 2020-01-08
Review Source: Capterra

I would recommend for any business who needs to respond to reviews.

Pros
So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Cons
The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

The service has helped us maintain our reputation score and manage reviews

Used weekly for 2+ years
Reviewed 2019-09-23
Review Source: Capterra

We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.

Pros
We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Cons
Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Reputation.com pricing

Pricing options
Subscription
View Pricing Plans

Contact Reputation.com for pricing details.

Reputation.com features

API
Activity Dashboard
Engagement Analytics
Monitoring
Real Time Analytics
Reporting & Statistics
Third Party Integration

Automatic Notifications (231 other apps)
Campaign Analysis (327 other apps)
Campaign Management (404 other apps)
Campaign Segmentation (225 other apps)
Content Management (304 other apps)
Customizable Branding (312 other apps)
Customizable Templates (322 other apps)
Data Import/Export (284 other apps)
Drag & Drop Interface (270 other apps)
Email Marketing Management (220 other apps)
Multi-Channel Marketing (262 other apps)
Social Media Integration (338 other apps)
Template Management (217 other apps)

Videos and tutorials

Additional information for Reputation.com

Key features of Reputation.com

  • Analytics
  • Customer Engagement
  • Customer Review Platform
  • Reputation Management
  • Response Management
  • Review Monitoring
  • Social Media Monitoring
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