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Reputation

Reputation management solution for multi-location businesses

Last updated: October 2024

Reputation - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Reputation?

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.

Starting from

100

One-time payment

Alternatives with better value for money

Reputation's key features

Most critical features, based on insights from Reputation users:

Reporting/Analytics

4.5

(26)

Review Generation

4.7

(24)

Customer Experience Management

4.8

(19)

Response Management

4.7

(22)

Review Monitoring

4.9

(22)

Surveys & Feedback

4.6

(14)

Features

4.3

184

Ease of use

4.5

184

All Reputation features

Dashboard

4.5

(2)

Customizable Templates

5.0

(3)

Customer Engagement

4.7

(3)

SMS Messaging

5.0

(1)

Social Media Monitoring

4.7

(9)

Real-Time Monitoring

4.0

(4)

Data Visualization

4.5

(2)

Multi-Channel Data Collection

4.7

(3)

Survey Builder

4.2

(6)

Survey/Poll Management

5.0

(3)

Review Notification

3.8

(5)

API

4.0

(4)

Third-Party Integrations

4.8

(5)

Feedback Management

5.0

(1)

Review Request

5.0

(1)

Negative Feedback Management

5.0

(11)

Data Import/Export

4.0

(6)

Multi-Location

4.8

(5)

Content Management

4.4

(8)

Brand Tracking

5.0

(5)

Engagement Tracking

4.3

(3)

Data Analysis Tools

5.0

(1)

Sentiment Analysis

5.0

(2)

Post Scheduling

4.2

(19)

Automated Publishing

4.9

(8)

Reputation Management

(0)

Reporting & Statistics

(0)

Real-Time Reporting

(0)

Real-Time Notifications

(0)

Real-Time Data

(0)

Real-Time Analytics

5.0

(1)

Ratings/Reviews

5.0

(1)

Performance Metrics

5.0

(2)

Optical Character Recognition

(0)

Review Sharing

(0)

Role-Based Permissions

(0)

Search/Filter

(0)

SEO Management

(0)

Social Listening

(0)

Social Media Integration

(0)

Social Performance Management

(0)

Social Promotion

(0)

Social Sharing

(0)

Tagging

(0)

Template Management

(0)

Text Analysis

(0)

Trend Analysis

(0)

Visual Analytics

5.0

(1)

Widgets

(0)

Workflow Management

(0)

Offline Response Collection

(0)

Content Publishing Options

(0)

Content Discovery

(0)

Competitor Monitoring

(0)

Communication Management

(0)

Commenting/Notes

(0)

Collaboration Tools

5.0

(3)

Campaign Management

3.0

(2)

Campaign Analytics

(0)

Calendar Management

(0)

Audience Engagement

(0)

Audience Analytics

(0)

Approval Process Control

(0)

Alerts/Notifications

(0)

AI/Machine Learning

(0)

Activity Tracking

(0)

Activity Dashboard

(0)

@mentions

(0)

Natural Language Processing

(0)

Multi-Language

(0)

Multi-Channel Management

(0)

Multi-Channel Distribution

5.0

(1)

Multi-Campaign

(0)

Multi-Account Management

(0)

Monitoring

(0)

Mobile Survey

(0)

Keyword Tracking

(0)

Keyword Filtering

(0)

Image Library

(0)

Hashtag Tracking

(0)

Filtering

(0)

Drag & Drop

(0)

Data Management

(0)

Customizable Reports

(0)

Customizable Branding

(0)

Reputation awards

Reputation Management

85/100

Social Media Monitoring

92/100

Reputation alternatives

Reputation

4.4

(184)

Starting from

100

One-time payment

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.3

Customer Support

4.3

Birdeye

4.7

(665)

visit website

Starting from

350

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Jotform

4.7

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

Brandwatch

4.2

(233)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.2

Features

3.9

Value for Money

3.9

Customer Support

4.5

Reputation pricing

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money

4.3

184

Starting from

100

One-time payment

Reputation support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Phone Support

Knowledge Base

FAQs/Forum

Training options

Videos

Reputation reviews

Overall rating

4.4

184

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend8.37/10

Rating distribution

103

Pros

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews.

Holly L.

Internet Manager

The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant.

Melissa C.

Consumer Experience Manager

I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful.

Melissa C.

Consumer Experience Manager

Cons

It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues.

Laura M.

Vice President

Accuracy in numbers is frustrating. The delay from the websites to the platform sometimes makes it very hard.

Danielle L.

Corp Customer Service Manager

We have found very little about the software that we dislike.

Amy E.

Marketing Manager

Read all reviews

Reputation FAQs

Q. What type of pricing plans does Reputation offer?

Reputation has the following pricing plans:
Starting from: $100.00
Pricing model: One Time License

These products have better value for money

Q. Who are the typical users of Reputation?

Reputation has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

Q. What languages does Reputation support?

Reputation supports the following languages:
English, French, German

Q. Does Reputation support mobile devices?

Reputation supports the following devices:
Android, iPhone

Q. Does Reputation offer an API?

Yes, Reputation has an API available for use.

Q. What other apps does Reputation integrate with?

Reputation integrates with the following applications:
Web.com, XM for Customer Experience, Meta for Business, Salesforce Platform

Q. What level of support does Reputation offer?

Reputation offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

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