Reputation vs rater8

Birdeye

Podium

Carepatron

Thryv

SocialClimb

ReviewInc

Compare Reputation and rater8 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

ReviewInc is reputation management software and customer experience tools in one dashboard. designed to help businesses of all sizes handle, monitor, collect, and share customer reviews across multiple platforms such as Google, Facebook, and more.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

@mentions

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Approval Process Control

Audience Analytics

Audience Engagement

Automated Publishing

Automated Responses

Benchmarking

Brand Management

Brand Tracking

Calendar Management

Campaign Analytics

Campaign Management

Collaboration Tools

Commenting/Notes

Communication Management

Competitive Analysis

Competitor Monitoring

Content Discovery

Content Management

Content Publishing Options

Customer Engagement

Customer Experience Management

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Data Management

Data Visualization

Drag & Drop

Engagement Tracking

Feedback Management

Filtering

Hashtag Tracking

Image Library

Keyword Filtering

Keyword Tracking

Media Monitoring

Mobile Survey

Monitoring

Multi-Account Management

Multi-Campaign

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Channel Management

Multi-Language

Multi-Location

Natural Language Processing

Negative Feedback Management

Offline Response Collection

Optical Character Recognition

Performance Metrics

Post Scheduling

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Reputation Management

Response Management

Review Monitoring

Review Notification

Review Request

Review Sharing

Role-Based Permissions

Search/Filter

Sentiment Analysis

SEO Management

SMS Messaging

Social Listening

Social Media Integration

Social Media Monitoring

Social Performance Management

Social Promotion

Social Sharing

Survey Builder

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Text Analysis

Third-Party Integrations

Trend Analysis

Visual Analytics

Widgets

Workflow Management

Reputation

Android

Web-based

iPhone

Internet Manager

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews.

Vice President

It's hard to manage your reputation score with incomplete data coming from its platform. When problems were found the Reputations team were unable to fix the issues.

Consumer Experience Manager

The dashboard is very intuitive and reporting is customizable. Our account manager is super responsive and always pleasant.

I like that we are able to have insight into multiple review sites into one place. Macros are easy to use and reporting is customizable and super helpful.

Park Manager

Thank you for always taking the time to answer our questions and help keep up our "reputation. The ease of having surveys sent to our guests and getting feedback immediately is worth every penny.

Marketing Manager

This is a great product with good management and customer support when it comes to following up with reviews.

Corp Customer Service Manager 

Accuracy in numbers is frustrating. The delay from the websites to the platform sometimes makes it very hard.

Manager, Brand Reputation

Reputation.com is making it easy to get everyone in the company involved with helping improve our online reputation. We have been able to boost our rating significantly across all of our locations.

Overall, we were happy with the service reputation.com provided. I do believe they helped our imagine online, specifically positive reviews.

Marketing Consultant 

With Reputation.com we have gained valuable insight into the thoughts and feelings of our patients and areas of improvement that our clinics need to address.

The actual platform is great. Easy to use, and easy for our franchise owners to understand.

We have found very little about the software that we dislike.

Customer Relations Manager

Everything is available at your finger tips. Product quality at a very competitive cost.

Digital Reputation Manager

Very easy to use and explain to people across various departments. Loads of customization that have been really great.

Digital Marketing Specialist

I currently have to send the post/content to my phone and post. A bit of an inconvenience.

I love the reporting features and the customer service team.

Reputation screenshot: Reputation automated responses

Reputation screenshot: Reputation conversation reporting

Reputation screenshot: Reputation inbox

Large Enterprises

Mid Size Business

Small Business

SocialClimb's platform helps doctors, medical practices, and hospital service lines grow their business by taking charge of their online presence, sending ads targeted to the right patients, and measuring marketing campaign patient acquisition costs.

Thryv is an AI-powered CRM and marketing platform helping small businesses capture leads, automate follow-ups, and grow.

All your healthcare work in one place: Notes, Clients records, Appointments, Billing, Payments, Transcription, Communication & more.

rater8 is the industry's leading reputation management solution, designed to help healthcare organizations effortlessly cultivate patient reviews, collect feedback, and drive practice improvement.

HIPAA Compliant

Patient Engagement

Review Badge Management

rater8

General Manager

Super easy integration, friendly and helpful onboarding and customer experience staff, and knowledgeable guidance on recommendations for our reputation management strategy.

Administrative Assistant

It's easy to use, and our account manager, [SENSITIVE CONTENT], is always on it. We have had such a wonderful experience with this interface and would absolutely recommend.

Director of Marketing

Their quarterly support calls are organized and essential to helping me understand all the moving parts of Rater8 and their best practice recommendations are always welcome.

Physician

Rater8 has been fantastic in helping me learn from patients n and I can improve my practice.

Administrator

The customer support and education online reputation is wonderful. We took a conservative approach to year 1 and are excited to advance a bit more in year 2.

Rater8 offers excellent support. When I have a question or suggestion for product development they are always very helpful and some of those wish list items are now features.

Clinic Manager 

The software is very user friendly. The reports are easy to read and the customization options are great.

Sales Manager

My team and I love the easily accessible dashboard, the low rating alerts and their willingness to always listen to any and all suggestions we present.

EMR Project Manager

We liked how in depth the analysis of profile management and review tracking was from the very start. As we have worked with Rater8, we have found that the customer service is excellent.

It has been a great investment and the impact has been significant compared to other programs.

Administrator 

One of the best things about this software was the ease of integration.

Practice Administrator

Ease of use, price, customer support, quarterly check-in calls. The company gives us great ideas on how to improve our on-line presence.

Marketing Director

I've appreciated how well designed it is, the quick responsiveness when running reports, the options for seeing numerous data sets, and the excellent support I've received from the Rater8 team.

Business Director

The terminology is a bit confusing at times and some of the KPIs require explanation that isn't intuitive.

We have not yet come across any features that we feel are missing; there are far more features than we think we would ever use and the list of updates sometimes gets a bit daunting.

Sometimes I forget to send the file over to Rate8, I try to send a week at a time.

Practice Manager

If there are times we have consistent negative feedback, we can address the issue internally, in a timely manner.

Review Manager 

RATER8 modified their product to fit our Dumpster rental business very  quickly and efficiently.

rater8 screenshot: rater8's centralized dashboard pulls in every review from each listing, so you can monitor and respond from one place.

rater8 screenshot: Understand your net promoter score, ratings distribution, benchmark analysis, and more with rater8's data visualizations.

rater8 screenshot: rater8's Verified Reviews listings appear in generative AI results and local search results, giving patients even more opportunities to find your providers.

Reputation vs rater8 Comparison (2026)

Reputation

rater8

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives