ReviewFilter - 2026 Pricing, Features, Reviews & Alternatives

ReviewFilter is a cloud-based reputation management software designed specifically for the hospitality industry. The application helps hotels and restaurants improve their online reputation by encouraging positive reviews and addressing negative feedback privately.

The core functionality of ReviewFilter revolves around automated feedback collection. Upon guest checkout, the system sends an email or SMS message inviting the customer to rate their experience on a mobile-responsive webpage. If the feedback is positive, the guest is prompted to publish their review on popular sites like TripAdvisor, Yelp, Google, Facebook, and more. Conversely, negative feedback is forwarded directly to the manager or business owner, allowing them to address the issue privately before the guest vents their dissatisfaction publicly. This approach helps drive more positive reviews while mitigating the impact of unfavorable feedback.

ReviewFilter's robust set of features includes a guest feedback database for organizing and tracking responses, a performance dashboard for monitoring review trends and guest satisfaction, and a reputation tracker that alerts management to new reviews posted across over 20 different OTA and review sites. The system's advanced sentiment analysis also provides insights into how the hotel is performing on individual platforms, empowering data-driven decisions to improve rankings and ratings. Additional capabilities, such as social media sharing, WordPress integration, and customizable feedback collection methods, further enhance the hotel's ability to manage and leverage their online reputation.