Tiledesk vs Wati

Zendesk Suite

Freshdesk

Intercom

Haptik

yellow.ai

Interakt

Compare Tiledesk and Wati based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Tiledesk allows businesses to engage with customers throughout their journey. The all-in-one customer engagement platform that offers different functionalities, from lead generation to post-sales, from WhatsApp to your website. With omni-channel live chat and chatbots.

A/B Testing

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Communication Management

Configurable Workflow

Contact Database

Contact Management

Content Management

Customer Communication

Customer Database

Customer Engagement

Customer History

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Templates

Dashboard

Data Import/Export

Document Storage

Drag & Drop

Email Automation

Email Management

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For Developers

For Sales Teams/Organizations

For Sales/Marketing

Geotargeting

Group Messaging

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Knowledge Base Management

Language Detection

Lead Capture

Lead Management

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Prioritization

Proactive Chat

Process/Workflow Automation

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Sales Activity Management

Search/Filter

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Template Management

Tiledesk

Android

Linux

Web-based

Windows

iPhone

Researcher

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.

It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.

Manager-Operations

Through their unified messaging service, we are attaining the best in class timebound chat services and our clients are happy.

Project Consultant

The chatbot services are quite advanced and come with the beauty of customization which gives a human touch to the entire communication channel and makes the communication meaningful and effective.

IT Helpdesk Support

Tiledesk is very easy to use and set up. If you need help, the official Discord is the best place to go where you will be greeted in a friendly manner and you will also receive uncomplicated help.

Design Engineer

Some of the visual/UI flows may seem awkward to navigate. It's unclear whether this is due to a lack of refinement or intentional design.

Assistant Manager

It works with excellent integration capabilities and can get compatible with any kind of softwares and applications instantly.

Freelance Developer

The thing I liked most about TileDesk was the outstanding customer support.

Graphic designer 

This makes it easier for me to hand off my chatbot to a human customer service operator. This helps me save time and money, as well as providing me with a better customer service experience.

Its chatting features and chatbot capabilities are fantastic and there is lot of word of mouth marketing everywhere.

App Developer

The integration with our business was really easy, since we only focused on the online chat supporting our users, therefore the process was really simple.

It has been great, and would definitely recommend.

The usability of Tiledesk has seen a high improvement and a lot of extremely helpful features have made their way into the platform in the last years.

Analyst

Ease of use and willingness of the team to listen to possible improvements.

President

It is also extremely cost effective, and the open-source aspect of the licensing makes it possible to effect change if one is motivated enough.

Owner

I'd appreciate a lot the easy way to customize the chatbot and I really like the live chat graphic loyout.

Aivinya

As an opensource, and every component is separated, it is hard to deploy it.

Accounting Clerk

As of now, the support team always helps us whenever we have trouble using this software so I think I there's nothing I can share about its cons because the troubles are always fixable.

Tiledesk screenshot: Tiledesk no-code chatbot visual builder

Tiledesk screenshot: Prioritize tasks using ChatGPT

Tiledesk screenshot: Ready to use chatbot templates

Freelancers

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Interakt provides businesses with a scalable infrastructure that they need to expand and grow. It can be easily integrated with Shopify, Instamojo, & other popular e-stores, CRMs, payment gateways, and business apps like WooCommerce, Zoho, Google Sheets, Razorpay, PayU, Pabbly etc., making it the on

Yellow.ai empowers enterprises with AI-driven customer service automation for efficiency and cost reduction. Serving 1100+ clients like Sony in 85+ countries and 135+ languages, our platform is trained on 16B+ annual conversations. Founded in 2016 and backed by $102M, we innovate continuously.

Haptik is a conversational AI software that helps businesses streamline operations related to contactless shopping, FAQ automation, request routing, and more. Administrators can use predefined templates to build IVAs based on specific business requirements and use cases.

Wati is an automated marketing, sales, service and support tool for businesses who want to use WhatsApp as a communication tool to sell more products and services.

Customer Experience Management

Marketing Automation

Mass Texting

SMS Messaging

Wati

iPad

Confounder

WATI has been an excellent addition to our marketing toolkit. The user interface is clean and intuitive, making it easy for both my team and clients to navigate and use effectively.

Co-founder, Head of support and email deliverability

We're glad to have discovered WATI Platform through the Facebook Business Directory. Unlike other WhatsApp Partners, their approval times are really quick and their customer support is wonderful.

marketing specialist

Product is great and customer support is awesome. Overall, I am really happy with the experience with WATI that runs on Official Whatsapp APIs.

Online Marketing Specialist

I am truly satisfied and our customers love the fact that they can communicate with us just like they talk to their friends over WhatsApp.

CEO 

Easy to use and very comprehensive. It has all essential and necessary tools to make the business successful.

So overall experience is highly deteriorating, but being a Business WhatsApp number manager, you are STUCK with them. You can't port business numbers between different Business API providers.

It's an easy thing to provide better experience to your users while supporting them on WhatsApp. Customers feel better when they're able to communicate over WhatsApp.

Tuition Manager

The webhook integration with our CRM ensures seamless customer interactions. Overall, Wati has significantly improved our customer support and saved time for our sales team.

Software Developer

Wati offers excellent customer support, helping users resolve issues quickly and efficiently.

Founder

Their support is worst in the industry and this people are fraud.

Development

Its easy to use and has good features like quick replies and automations.

It is a very nice platform for any size of businesses and make operations on auto pilot mode. I recommend it to all business users.

Its Great, Cost Effective Great for Small or Big Enterprises.

Product Growth

Good to use application for one's broadcast needs and customer support. It better and rightly priced than double-click.

Head of Operations

Worst thing i found is that the chat gets expired in 24 hours and as a user you cannot send your clients any messages after 24 hours.

Director

We discovered it recently and asked them to remove it, they flatly refused.

Product Manager

Very easy to use User interface and great support team.

Marketing Analyst

No integration effort required to use WhatsApp API. WATI takes care of everything and it is really simple to use for someone who does not have technical knowledge.

Tiledesk vs Wati Comparison (2026)

Tiledesk

Wati

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives