Truepush vs Viber

Text Request

LiveAgent

Viber

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Truepush is a cross-channel push notification platform for desktop browsers and mobile devices designed to increase engagement through targeted, segmented campaigns. Users can monitor real-time metrics with the Truepush dashboard to gain insights, boost conversions, and optimize campaign success.

A/B Testing

Activity Dashboard

Alerts/Notifications

Campaign Analytics

Communication Management

Content Creation

Customer Segmentation

Customizable Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

Geotargeting

Live Chat

Monitoring

Notification Scheduling

Real-Time Analytics

Reporting/Analytics

Tagging

Web Notifications

Truepush

Web-based

Android

Windows

OneSignal

Basic

Founder Site

Free, easy-to-understand interface, campaign features that really help in content dissemination

Admin

API is not good, it has very limited features.

Integrations

User Interface

Small Business

Large Enterprises

Mid-size Business

Freelancers

WhatsApp

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Telegram

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

review writing

I tried different customer service methods but i haven't got any solutions yet and i personally feel customer service is quite weak as per my problem showed.

Student at faculty of oral and dental medicine 

The only drawback of Viber is the difficulty of communicating with the help service.

Freelancer

my involvement in client assistance was charming I neglected to deactivate my membership auto-reestablishment so I reached the client assistance and they immediately answered and discounted my installment in under 24hours

Sales manager 

Our organization have had a substantial growth with the use of Viber as our messaging app, it has saved us time and money getting information out to our team members and our community, it has brought us more closer to our customers and helped maintain and improved our product and services without incurring money on advertisement and gaining more customers.

Batch Communications

Chat/Messaging

Customer History

Interaction Tracking

Interactive Content

Multi-Channel Communication

On-Demand Communications

Personalization

Video Support

Reviews for Viber come from a wide variety of industries, including Information Technology and Services (8% of reviewers), Computer Software (7%), and Education Management (5%). The most frequent use case for Viber cited by reviewers is community (72% of reviewers).

Users and use cases

Most users consider Viber to deliver excellent value for money, as they access core features for free across platforms. Some reviewers find certain premium features require payment, and a few mention confusion after free trials.

Value for money

The Viber integrations most frequently cited by reviewers are: WhatsApp (a live chat product rated 4.5 out of 5 for its integration with Viber) and Telegram (a team communication product, 4.7).

Viber is a customer communications management program with key features that include chat/messaging, communication management, on-demand communications, video support, group management, discussions/forums, and more.

iPad

iPhone

Linux

Lack of call blocking options

Farm manager

This will be the inability to block unknown caller, it's frustrating receiving calls from people you don't know and you can't do anything about it.

Sr.LDR

Unable to block the calls from strangers is a bit annoying and not the best interface of professional usage.

93% of reviewers feel negative about Viber’s lack of call blocking. Reviewers report frustration over being unable to block unwanted or unknown callers, leading to interruptions and potential spam. They say the absence of this feature makes it difficult to maintain privacy and avoid disturbances, especially for frequent users. Some users mention that this limitation is particularly inconvenient for professional use, as it prevents them from managing who can contact them.

Smaller user base and features

Lawyer

The most thing i think it's a real problem for them that there audience is very little comparing to whatsapp i found some difficulties on founding any of my contacts using the app only if they have a group for college or work but as communication they use whatsapp

55% of reviewers feel negative about Viber when compared to WhatsApp. Reviewers indicate that Viber’s user base is significantly smaller, making it less convenient for finding contacts. They say the app lacks some features and polish found in WhatsApp, and that many friends and colleagues prefer competing platforms. Some users mention that Viber’s slower feature development and less intuitive interface contribute to its lower popularity.

Unreliable notification system

consultant 

incoming calls do not ring, notification of missed call pops up hours later, notification of incoming messages also sometimes do not pop up  at all , no matter what notification settings I am using.

accountant

it has some backup problems, once the app gets deleted , the contents gets deleted in normal case, and it runs good in high network only, it has notifications problem too, its very irregular with notifications

73% of reviewers feel negative about Viber’s notification system. Reviewers report missing calls and messages due to delayed or absent notifications, even when settings are correctly configured. They say this inconsistency can cause them to overlook important communications. Some users mention issues with redundant or unwanted notifications, while others find it inconvenient that notifications may not sync well across devices or can’t be easily customized.

Intrusive in-app advertisements

Applications Engineer

One big thing that makes Viber annoying is the huge amount of junk messages (including advertisement messages, various promo messages with some stickers from Viber, etc.).

Information Technology Support Staff

The free version for this software has too many advertisement that keep shown after every few minutes.

87% of reviewers feel negative about Viber’s advertisements. Reviewers indicate that frequent pop-up ads and promotional messages disrupt their conversations and overall experience. They say ads can appear during calls or in chat lists, sometimes with audio, which many find annoying and intrusive. Some users mention that the volume of ads has increased over time, making the free version less appealing for regular use.

Dependence on strong internet

Technical Support Engineer 1 (I5)

This program has to have a good internet source to be able to run without any inconvenience, we have tried to enter the links, but it can be a bit complicated and due to the infrequency of the internet it loses its quality that becomes a somewhat tedious experience , it is not as versatile as it seems, there is no integration of other applications and the fact that it is not well known complicates the citations of works by this means a bit.

70% of reviewers feel negative about Viber’s reliance on a stable internet connection. Reviewers say the app requires high-speed internet for optimal performance, and weak connections often result in dropped calls, lag, or poor audio and video quality. They report that heavy data usage can be problematic, especially in areas with limited connectivity. Some users mention that the app’s performance suffers on older devices or when switching between Wi-Fi and mobile data.

Expressive messaging features

Civil Engineer

It has a wide variety of emojis which makes the conversation more interactive, on the other hand it allows us to add backgrounds to our chat.

For me, the pro's include the ability to be in touch with people around the globe, the ability to share documents electronically, and even the ability to express emotional reactions using emoji's.   

89% of reviewers feel positive about Viber’s emojis and stickers. Reviewers appreciate the wide variety of emoticons, stickers, and GIFs that make conversations more engaging and fun. They say these features help express emotions and personalize chats, especially when communicating with family and friends. Some users mention that the abundance of interactive content enhances group chats, while others value the ability to add humor and creativity to their messages.

Free and accessible service

Content Creator

The application is free of cost unlike most of the competitors and hence it is pretty much very accessible and easy to setup across everyone.

FM Manager

Viber is one of the best software that can be download and setup easily with few straight forward steps as well its free of cost.

96% of reviewers feel positive about Viber’s pricing. Reviewers highlight that the app is free to download and use, with no subscription fees for core features. They say this makes it accessible for both personal and business use, and appreciate that it works across multiple platforms without extra charges. Some users mention the value of free international communication, while others note that the lack of licensing costs makes it a practical choice for students and professionals alike.

Connecting families worldwide

designer

It helps me to contact with all my family members all over the world and anyone travel abroad & have funny emotions and smiley faces

97% of reviewers feel positive about Viber’s family communication features. Reviewers appreciate being able to stay in touch with family and friends across distances without incurring extra costs. They say group chats, free calls, and messaging help maintain close relationships, even when loved ones are abroad. Some users mention the app’s reliability for daily check-ins and group projects, while others value its ability to bridge generational gaps by being accessible to less tech-savvy family members.

Quality Technician

Features like stickers, GIFs and hidden chats which lets me keep private conversations securely locked with a PIN.

Assistant Trainee

It’s reliable for messaging and calling, especially with friends and family abroad. While there are occasional issues with notifications or call quality it’s a convenient and easy-to-use app for staying connected.

free lancer

Its cross-platform compatibility ensures seamless use across Android, iOS, Windows, Mac, and Linux devices, allowing users to stay connected wherever they are

Assistant Professor

It has good features, like stickers, replying to specific persons, heart and other reactions, share and upload photos and files.

Flutter Developer

The most I like feature of viber is Viber callser ID, own sticker creation and hide viber message chat.

QA Specialist

I used Viber for my daily life for my work or for my personal. When I use Viber conversation, I can feel I have more safe for my privacy  because of end to end encryption. If we don't want to see chat contact, we can use hidden chat feature.

Network Engineer

I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

Some features, like backup and media management, could be more straightforward.

Medical Officer

The viber out call feature offers very less countries and even the limited countries have further limitation of use for only specific numbers.

Software Engineer

The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays

What I like mostEnd-to-End Encryption by Default about Viber is its combination of simplicity and versatility -Stickers and Communities -Multi-Device Sync

Student

The group chat never runs dry because of the unique stickers they provide and also it protects my privacy which is mostly why i use viber.

The app works smoothly on both mobile and desktop.

Analista de Sistemas

At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor.

Self Employed

Call quality in particular can be spotty.

Systems Engineer

This application send free messages and make high quality voice and video calls to anyone around the world was incredibly convenient.

Mobile Developer

So, we feel safe. And then, customize own sticker, easy to use, video and audio call quality, can sync with mobile and pc ,my notes safe time to take note.

Solutions Engineer

My experience using the Viber is very helpful when it comes having a conversation with my clients and partner because viber is our 1st communication platform when it comes doing BAU

What I like least about the product was it is occasional connectivity issue, which sometimes led to drop calls or delayed messages.

My overall experience is excellent, except viber out call feature that offers for limited countries, i found it excellent to contact with internet.

Credit

In my opinion, Viber doesn't allow certain photos and files to be stored for a long time.

Overall, using Viber is a secure and versatile messaging experience for me.

Supervisor 

The fact that Viber has saved our organization a lot of fund that would have been used on marketing and communicating our staffs and customers makes it worthwhile, easy messaging, video calling, sending all kinds of documents, and having been able to compare the data derive from other organizations to know customers wants makes viber a pleasing environment more than just a messaging app

Senior Network and Security Engineer

Viber application is very useful in our life and Viber is renowned for its exceptional voice and video calling features, delivering crystal-clear audio and seamless video streaming, even in areas with slower internet connections.

Editor

One thing that we don't like is the limit of the photos that can be sent because as a design company we send almost thousands of photos that contain small icons which could amount to 500-600 pictures along with the main pictures.

Application Developer

The most I like about Viber is free messaging and encrypted message features.

Web Developer

Viber caller ID ( it shows me caller id when anonymous or spam call)

Inconsistent Call and Video Quality - Limited Group Communication Features

Teacher

It also doesn't integrate with any other chat apps and I haven't yet found how to open it on the computer

Also i cannot share large files in viber which is a bit disappointing.

Head of operation

Viber is a fast, simple and easy method for instant messaging and for video and voice calling.

Also, it may not be able to perform best in older version of devices so a good device is must.

Senior Network Engineer

You need to make some changes in settings to avoid unnecessary storage allocation.

freelancer

Voice calls and video calls are very good as they help in local and international communication it is great

I can easily create group chats to communicate with my friend circle.

Data collection officer

Seen time can be updated more like when a contact number deleted their Viber or they just not cheking it for months or the app getting deleted from the phone thats what i mean, can the viber team update it along with that situation. And i see nothing to be disliked by me with Viber.

support Engineer

The app is user-friendly for making calls, video chats, and sharing screens.

Junior Java Developer

Creating own stickers and action animation stickers

For video call, the connection is a bit lag and dizzy.

Senior Accountant

What I like the most about Viber is that it is a simple and user-friendly application where you can chat, call, and share photos with your friends and family members all over the world.

Department Manager

Very useful in top notch communication especially in a group/ or organization that needs an timely updates on the operations. And cute stickers to send with your friends, family and love ones.

Office Engineer

Overall, I like Viber because it is very easy to use, it connects me to different business contacts and most especially its feature of being organized in just 1 conversation.

File Sharing Limitations - file size and storage duration

Network Security Engineer

Good program that provides group video calls, massages, calls, and video calls in a nice user interface.

Accountant II

One of the primary factors contributing to my enthusiasm revolves around Viber's diligent pursuit of innovation, continually updating and refining its suite of offerings to meet burgeoning user demands.

Truepush vs Viber Comparison (2026)

Truepush

Viber

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives