TrueReview vs Emitrr

Trustpilot

Text Request

Birdeye

Podium

Twilio

Whippy

Compare TrueReview and Emitrr based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale.

A customer review management tool that brings businesses and consumers together through reviews.

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Automated Responses

Brand Management

Campaign Management

Commenting/Notes

Communication Management

Customer Experience Management

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Email Management

Email Reminders

Engagement Tracking

Feedback Management

Keyword Tracking

Media Monitoring

Monitoring

Multi-Channel Campaigns

Multi-Location

Negative Feedback Management

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Reminders

Reporting & Statistics

Reporting/Analytics

Response Management

Review Badge Management

Review Monitoring

Review Notification

Review Request

Review Sharing

Scoring

Search/Filter

Sentiment Analysis

SMS Messaging

Social Media Integration

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Visual Analytics

Website Integration

Widgets

TrueReview

Web-based

Accounting Manager

The tech support was great when I needed help. The program is very easy to use, which is always great.

Manager

I like the screening process where you have a chance to resolve a problem before a person negatively critiques you. I also like to easy format and AI option for responses.

Owner

We have been using this for quite some time and have great success with the amount of reviews that we have been getting.

Attorney

The customer service is very good. They respond promptly and are always willing to help.

president

Positive reviews help my business to grow and is pretty user friendly.

It helps me do all the work with so much to do in my business this is such a helpful tool.

Sales and Marketing Manager

We are enjoying the user-friendly experience, and the price for the package we chose is very competitive.

Incredibly easy to integrate with square using zapier. It was a huge win for my project.

Weight Loss Specialist

Overall I'm satisfied with true review in the ability to have customers write reviews.

We were fortunate to find TrueReview, had a intro call with [sensitive content hidden] to learn about their process and enrolled in their free trial. The interface is simple and user friendly.

VP Sales  Marketing

I have had 2 google meets where they offered amazing service. Another big plus is the value of the money to enhance your marketing.

IT Sales Admin

I like the ease of use and how simple it is to send review requests and respond to reviews.

The user experience for our customers. Very clean and easy to digest which I believe results in more review conversations.

owner

True Review is easy to integrate into your business. Capturing reviews are essential.

People are much more likely to leave a bad review and rarely take the time to leave a good review on their own. This is detrimental for a small business.

Marketing Manager

Currently that is no longer saved/auto populated.

The only con I would say is that there's no custom monthly plan for the amount of reviews sent out.

Real Estate Professional 

Limited features - whisked I could manage reviews as far as which ones gets sent to Google etc.

TrueReview screenshot: Effortlessly manage your reviews with an intuitive dashboard that provides a live feed of reviews from Google, Facebook, and TrueReview. Respond to reviews directly from the dashboard to stay engaged with your customers.

TrueReview screenshot: Track review trends, monitor ratings, manage customer feedback and gain valuable insights to improve your online reputation.

TrueReview screenshot: Boost your Google Listing ranking by responding to reviews in seconds with TrueReview’s powerful AI review response generator.

TrueReview screenshot: Convert your best reviews into striking visual posts. Customize fonts, colors, and layouts to match your brand and make testimonials stand out with our newest feature, Social Review Post Generator!

TrueReview screenshot: Manage reviews and performance for multiple locations across platforms from one centralized dashboard. Easily get a snapshot of each location’s online performance at a glance and see which teammates are assigned to specific locations.

TrueReview screenshot: Unique contact types and customization options give TrueReview customers an edge over other review request methods.

TrueReview screenshot: Collaborate with your team by inviting them to specific locations with limited access or as admins. Let teammates send review requests, and easily track their requests, engagement, and overall experience.

TrueReview screenshot: Get a clear view of how your customers respond to review requests with detailed interaction statuses, satisfaction scores, survey results, and direct customer feedback.

Freelancers

Large Enterprises

Mid Size Business

Small Business

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

The all-in-one SMS & email platform, elevating business productivity with automation and AI-driven technology. Key products include Team Inbox, Campaigns, Automations, AI Integration, Sequences, Flows, and Reviews. Whippy replaces multiple tools while empowering businesses to maximize efficiency.

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

2-Way Messaging

Appointment Management

Appointment Scheduling

Automated Scheduling

Autoresponders

Call Disposition

Call Monitoring

Call Queues

Call Recording

Call Routing

Call Tracking

Call Transfer

Caller ID

Campaign Planning

Campaign Scheduling

Chat/Messaging

Chatbot

Contact Database

Contact Management

Customer Segmentation

Customizable Forms

Data Security

Dental Practice Management

For Healthcare

HIPAA Compliant

Interaction Tracking

Lead Capture

Live Chat

Mass Texting

Message Personalization

Messaging

Mobile Access

Mobile Alerts

Multi-Campaign

Multi-Channel Communication

Multi-Channel Distribution

Natural Language Processing

Patient Engagement

Queue Management

Real-Time Monitoring

Real-Time Reporting

Reputation Management

Rescheduling

Scheduled Messaging

Scheduling

Shortcodes

SMS Reminders

Text-to-Win

Voice Mail

Voicemail Transcription

VoIP

VoIP Connection

Emitrr

Android

Windows

iPad

iPhone

Broker/Owner

Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.

Director of IT

They have built a powerful, easy to use web interface. The onboarding of our staff and contacts was excellent  3 Any issues we have had were addressed immediately and professionally by Emitrr staff.

President

Overall it's been great like I said their customer service is amazing. You let them know of a problem and they try to fix it.

The best part about this software is how easy it is to use and manage. It helps our company capture more leads.

Its user-friendly interface and comprehensive features. And ability to streamline communication through various channels like email, SMS, and social media.

VP of Operations

They are always adding new updates and the improvements are always excellent. They help with the day to day functionality of the product.

Owner/Manager

Great concept, great customer service and continuously improving.

Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.

General Manager

The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature.

Communications director 

The system is very easy to use. The customer service is amazing and fast.

Physician Owner

Easy to use; great tech support and good for the price.

Principal

It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price.

Smart Contract Developer

Our customers had problems displaying some font characters.

We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more.

Founding Director

This is a major advantage over Zipwhip. They also have signable forms, payment options, social media integration and you can also attach.

Medical Assistant

It lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

Sr. Employment Specialist

I did not or have not seen anything that I don't like about this platform.

TrueReview vs Emitrr Comparison (2026)

TrueReview

Emitrr

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives