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TrueReview vs Emitrr Comparison (2026)

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Good recommendations?

TrueReview logo

TrueReview

Emitrr logo

Emitrr

Overview

TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback.

Emitrr functions as an AI-based business toolbox that operates continuously to streamline customer communication and business operations. The platform enables businesses to text-enable existing phone lines, allowing teams to send individual or group messages while managing multiple phone lines from a unified inbox. Team members can assign conversations, route messages, and leave internal comments to facilitate efficient collaboration.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

5.0

156

5

4

3

2

1

151

5

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

4.8

150

5

4

3

2

1

128

20

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
93%
would recommend this app

Pros

“It has made collecting customer feedback much easier and has helped simplify our review management process.”
Verified reviewer profile picture

Goldy M.

Owner

“While the platform is effective overall, customization options for messaging and workflow automation can feel somewhat limited compared to more advanced reputation management systems.”
NA

Nnamdi A.

Director

“I love that I can just click to respond and that it notifies me instantly when a review is posted.”
AF

Andrew F.

Digital Marketing

Pros

“Specifically the two-way messaging and the fact that it enables our patient communcation. ”
PB

Patrick B.

Director, Product Implementaiton

“It also help me consolidate two different programs by having the capabilities that were offered to us.”
AP

ANGELA P.

DIRECTOR OF OPERATIONS

“Compatibility with desktop phones needs a lot of work: BLF and intercom needs to be to implemented. ”
TS

Todd S.

COO

Cons

“Using Zip Alerts is another integration point that could fail, so TrueReview relies on the workflow portion via a third party.”
RZ

Reza Z.

President

“Expensive, tried locking me into a contract and left me feeling like we needed to keep our review requests in house, which was not what our company needed at the point of growth we were at.”
GM

Gina M.

Office Manager

“The "Powered by TrueReview" branding on review requests doesn't align with our premium brand experience.”
Verified reviewer profile picture

Anthony K.

Marketing Manager

Cons

“Currently not being able to re-order the properties and customize the layout of Excel data downloads.”
Verified reviewer profile picture

Danielle L.

Adolescent Health Program Manager

“The Forms are a great tool but the formatting of the resulting PDF is bad.”
TS

Todd S.

COO

“It seems credits are eaten up very quickly and can get very pricy.”
SP

Sarah P.

Administrative Assistant

  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features61
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Brand Management
  • CRM
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat/Messaging
  • Chatbot
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Advocacy
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Dental Practice Management
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • For Healthcare
  • Generative AI
  • HIPAA Compliant
  • Hashtag Tracking
  • IVR
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Live Chat
  • Mass Texting
  • Media Monitoring
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Location
  • Natural Language Processing
  • Negative Feedback Management
  • Patient Engagement
  • Performance Metrics
  • Predictive Analytics
  • Queue Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Scoring
  • Search/Filter
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text-to-Win
  • Third-Party Integrations
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Widgets
  • Total features98
  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Responses
  • Automated Scheduling
  • Automatic Call Distribution
  • Autoresponders
  • Brand Management
  • CRM
  • CRM Integration
  • Call Center Management
  • Call Disposition
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Caller ID
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Chat/Messaging
  • Chatbot
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Advocacy
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Dental Practice Management
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • For Healthcare
  • Generative AI
  • HIPAA Compliant
  • Hashtag Tracking
  • IVR
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Live Chat
  • Mass Texting
  • Media Monitoring
  • Message Personalization
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Campaigns
  • Multi-Channel Communication
  • Multi-Channel Distribution
  • Multi-Location
  • Natural Language Processing
  • Negative Feedback Management
  • Patient Engagement
  • Performance Metrics
  • Predictive Analytics
  • Queue Management
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Rescheduling
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Review Sharing
  • SMS Messaging
  • SMS Reminders
  • Scheduled Messaging
  • Scheduling
  • Scoring
  • Search/Filter
  • Sentiment Analysis
  • Shortcodes
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text-to-Win
  • Third-Party Integrations
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Website Integration
  • Widgets

Integrations

  • Total integrations1
  • ABELDent
  • Acuity Scheduling
  • ClearDent
  • DentiMax
  • Dentrix
  • DrChrono
  • Eaglesoft
  • Housecall Pro
  • HubSpot CRM
  • Zapier
  • ZipRecruiter
  • eClinicalWorks
  • Total integrations12
  • ABELDent
  • Acuity Scheduling
  • ClearDent
  • DentiMax
  • Dentrix
  • DrChrono
  • Eaglesoft
  • Housecall Pro
  • HubSpot CRM
  • Zapier
  • ZipRecruiter
  • eClinicalWorks