Trustpilot vs GatherUp

Birdeye

Podium

Reputation

ReviewTrackers

Bazaarvoice

Feefo

Compare Trustpilot and GatherUp based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

A customer review management tool that brings businesses and consumers together through reviews.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Campaign Management

Complaint Monitoring

Customer Database

Customer Experience Management

Customizable Reports

Dashboard

Data Visualization

Email Reminders

Engagement Tracking

Feedback Management

Knowledge Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Language

Negative Feedback Management

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Review Request

Sentiment Analysis

SEO Management

Social Media Integration

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Tagging

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

Visual Analytics

Widgets

Trustpilot

Web-based

QA Software Engineer

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.

Freelance Graphic Designer

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.

Communication Specialist & Editor

I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.

President

Overall it has been great, I have found some amazing software thanks to Trustpilot.

The software was super easy to use and was made user friendly where anyone would have ease using it.

Business Consultant

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.

Animator

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Senior Vice President

It has been excellent, good customer service good return on investment.

freelance

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.

Web Developer

I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.

Startup Owner and Freelancer

Customer support wasn't sure what's the problem when I'm getting error while signing up.

Customer Service Representative

Everyone in the world  can leave their feedback  and it is equally important. The site has a clean interface that makes it easy to maneuver the page.

Partner

If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.

Animal transport coordinator 

Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.

This is a great way to build trust for your business. Just use email or LinkedIn account for review.

Digital Marketing Manager

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Audit Associate

I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.

IT Engineer

My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.

Trustpilot screenshot

Freelancers

Large Enterprises

Mid Size Business

Small Business

Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.

Software that helps businesses manage and generate online reviews, engage and respond to customer feedback, and discover key customer insights

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

GatherUp is a cloud-based software designed to help organizations gather, manage, and market customer feedback, online reviews, and testimonials and connect with the target audience.

Access Controls/Permissions

Activity Tracking

AI/Machine Learning

Chat/Messaging

Commenting/Notes

Communication Management

Customer Segmentation

Customizable Branding

Customizable Questions

Customizable Templates

Data Analysis Tools

Data Import/Export

Email Marketing

Multi-Channel Communication

Multi-Channel Distribution

Multi-Location

NPS Survey Structure

Review Badge Management

Review Sharing

Scoring

Search/Filter

SMS Messaging

Survey Builder

Website Integration

Workflow Management

GatherUp

Owner

Overall I've been very pleased with GatherUp and appreciate how they continue adding product features. I also appreciate their ethics as they help you abide by review platform rules.

marketing manager

It helps contact customers systematically and push them write a review. I like that there is follow up on positive feed backs.

The customer support is great, and I like they are focusing on more than just reviews.

Marketin manager

Very good overall experience. Having a centralized location for all reviews from our different sites is very helpful.

I've enjoyed using the service. I like how quickly it can be used to help clients generate 3rd party reviews as a new business entity.

Digital Media Specialist

We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet.

Internet Marketing Specialist

The platform is a little difficult to navigate - with so many customizable features, it’s defiantly not a minimalistic design.

The available times for training are very limited from 1-2 times a week.

Limited sources for writing reviews: Only Google and Facebook.

A few features and the UI are a bit clumsy and sometimes things are a bit hard to find.

Trustpilot vs GatherUp Comparison (2026)

Trustpilot

GatherUp

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives