Trustpilot vs Loox

Reputation

Opinew

Bazaarvoice

Fera

31Trace

Feefo

Compare Trustpilot and Loox based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

A customer review management tool that brings businesses and consumers together through reviews.

Activity Dashboard

Alerts/Notifications

Anonymous Feedback

Campaign Management

Complaint Monitoring

Customer Database

Customer Experience Management

Customizable Reports

Dashboard

Data Visualization

Email Reminders

Engagement Tracking

Feedback Management

Knowledge Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Language

Negative Feedback Management

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Response Management

Review Monitoring

Review Notification

Review Request

Sentiment Analysis

SEO Management

Social Media Integration

Social Promotion

Social Sharing

Survey/Poll Management

Surveys & Feedback

Tagging

Text Analysis

Text Fields

Third-Party Integrations

Trend Analysis

Visual Analytics

Widgets

Trustpilot

Web-based

QA Software Engineer

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.

Freelance Graphic Designer

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.

Communication Specialist & Editor

I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.

President

Overall it has been great, I have found some amazing software thanks to Trustpilot.

The software was super easy to use and was made user friendly where anyone would have ease using it.

Business Consultant

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.

Animator

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Senior Vice President

It has been excellent, good customer service good return on investment.

freelance

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.

Web Developer

I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.

Startup Owner and Freelancer

Customer support wasn't sure what's the problem when I'm getting error while signing up.

Customer Service Representative

Everyone in the world  can leave their feedback  and it is equally important. The site has a clean interface that makes it easy to maneuver the page.

Partner

If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.

Animal transport coordinator 

Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.

This is a great way to build trust for your business. Just use email or LinkedIn account for review.

Digital Marketing Manager

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Audit Associate

I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.

IT Engineer

My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.

Trustpilot screenshot

Freelancers

Large Enterprises

Mid Size Business

Small Business

Opinew boosts your Shopify store with reviews rich in UGC. The system allows businesses to send emails, SMS messages, and printed review invitations as well as the ability to import reviews in bulk from Amazon, AliExpress, and eBay. Easily customize widgets and emails to fit your branding while using the advanced analytics dashboard to take better decisions based on your customers' behaviors

Fera is a user-friendly eCommerce review app that lets you import, request, and display customer feedback, including photos and videos.

31Trace helps users track reviews using a consolidated dashboard. Teams can gain insights into books' performance, identify areas for improvement and engage with their readers. Teams can automate the book review tracking process from within a unified platform.

Loox is a full-featured product review tool that automates the collection of customer reviews, photos, and videos for brands of all sizes and shows them beautifully.

Activity Tracking

Customizable Branding

Data Import/Export

Email Management

Review Badge Management

Review Sharing

Search/Filter

SMS Messaging

Website Integration

Loox

Director

The reviews on our website provide excellent social proof that helps us to convert sales. The customer service team at Loox have been quick to respond and help us when we have reached out.

founer

Fantastic, easy to use software that does what you want it to do and looks good doing it.

Easy to integrate, good level of customization and good support if you need helps.

I love the new feature where a customer can do video reviews. I love that i can choose coupon codes for customers to give reviews.

Founder

Such a great tool so customers can review your producys.

Excellent experience with loox so far and will continue to use it.

Easy to use, easy for clients to use, i like being able to send emails quickly to clients.

THis app helped us build our reviews from zero to over 100. It's an attractive addition to our site and brings so much credibility to our products.

E-commerce Manager

It is easy to import genuine product reviews with photos for your Shopify store. To help set up social proof on your webstore and improve credibility and trust.

The email design function is quite limited and cannot personalise to business too much.

Trustpilot vs Loox Comparison (2026)

Trustpilot

Loox

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives