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TrustRadius
5
39
4
47
3
5
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Buyer intent software for vendors and purchasers
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TrustRadius - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
TrustRadius overview
What is TrustRadius?
TrustRadius is a buyer intent software designed to help businesses add product-related information and receive verified reviews from customers. The platform enables administrators to track customer views via Salesforce on a unified interface.
Managers can include products in multiple categories to attract prospects and improve engagement levels. TrustRadius allows buyers to add comments and share experiences about the listed software in real-time. Team members can also gain insights into ratings related to the products listed on a centralized dashboard.
TrustRadius lets customers compare multiple products and connect with vendors to purchase the offered items on a centralized dashboard.
TrustRadius’s user interface
TrustRadius review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.2
Ease of use
4.1
Customer support
4.0
Reviews sentiment
What do users say about TrustRadius?
Users report that TrustRadius offers a large database of genuine, detailed reviews that help them make informed software purchasing decisions. They find the platform valuable for comparing products, analyzing features, and benefiting from transparent user experiences, though they mention issues with fake reviews, repetitive content, and a less intuitive interface. Some say incentives for writing reviews are inconsistent and publishing can be slow.
Reviewers indicate that customer support is available and sometimes helpful, but they often experience slow response times and vague answers. They feel the support could be improved, as delays and poor communication occasionally cause frustration.
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Who uses TrustRadius?
Based on 91 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
TrustRadius's key features
Most critical features, based on insights from TrustRadius users:
All TrustRadius features
Features rating:
TrustRadius alternatives
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Apollo.io
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TrustRadius integrations (0)
Integrations rated by users
We looked at 91 user reviews to identify which products are mentioned as TrustRadius integrations and how users feel about them.
Integration rating: 4.0 (1)
TrustRadius customer support
What do users say about TrustRadius customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of TrustRadius customer support.
A number of users find TrustRadius customer support active, responsive, and helpful in resolving queries and doubts.
Multiple users appreciate that support is available at all times and provides clear answers about software purchases.
A number of users report slow response times and delays from customer support, sometimes testing their patience.
Multiple users mention receiving vague or evasive answers from support, describing the service as poor or unhelpful.
Support options
To see what individual users say about TrustRadius's customer support, check out the review snippets below.
“The customer and technical support offered is appreciated.”
Surya n.
Campus ambassador
“The service that provided by the TrustRadius clears every doubts in the softwre purchasing product to the great extint. ”
Vamsi Y.
Research Assistant
“Sometimes Trustradius provides poor customer service.”
Kalyan P.
Back End Developer