Blackbaud CRM vs Blackbaud Raiser's Edge NXT

Salesforce Sales Cloud

Bloomerang

Funraise

Salesforce.org Nonprofit Cloud

EXADS

omniAuctions

Compare Blackbaud CRM and Blackbaud Raiser's Edge NXT based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Salesforce is a single technology platform to connect your entire community so you can raise more funds, communicate more effectively, engage and strengthen your community, and deliver better programs and services.

Based on a unified data model that offers a 360-view of your constituents and organization, it provides real-time data and robust reporting capabilities. And it’s built for the social and mobile era, so you can reach your constituents wherever they may be.

omniAuctions is an online auction platform designed to build and grow any type of auction site and full marketplace with no monthly fees.  omniAuction is a full-featured solution enabling anyone to set up and manage online auctions, take bids, complete payments and manage inventory.

EXADS ad serving solutions are built with developers in mind every step of the way. EXADS Admin Panel provides a single interface for admins, advertisers and publishers to monitor and manage their online advertising and access a large range of features and automated optimizations.

Comprehensive fundraising and supporter management system designed to maximize fundraising outcomes and engagement for large, enterprise-scale organizations. 

ACH Payment Processing

Communication Management

Contact Management

Donation Tracking

Donor Management

Email Marketing

Engagement Tracking

Event Management

For Nonprofits

Fundraising Management

Grant Management

Member Database

Membership Management

Reporting & Statistics

Social Media Integration

Volunteer Management

Website Management

Workflow Management

Blackbaud CRM

Web-based

Director of Advancement

Strong functionality and good training and tutorial resources. That's about it for the positive.

Executive Director

Their service and support is awful. They make mistakes in invoicing and don't even try to fix them--corrections take months, and they'll turn off YOUR service/support for their mistakes.

Developer of Instructional Technology

Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.

Database Assistant

It's easy to add constituents and edit. I loved the customer service... representatives were super easy to contact and worked quickly to resolve even nationwide issues.

Chief digital officer

Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

marketing specialist

What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment.

Business Systems Administrator

One thing that stood out is that the UI is near intuitive, nice to look at and the data is well supported by a dedicated team at Blackbaud.

Director of Operations

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2.

The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity.

Executive Director 

RaisersEdge stopped keeping up with times, they did not invest on the online platform and the bridge and net community were a disaster.

Finance Director

The best part was the ability to create recurring entries.

Volunteer

This is good software for keep a database of donors and their contact details with this software. Learning how to use the software is easy.

Electronic Documentation Administrator

Sometimes it is confusing as to which step you are in until you have used it several times.

Software Engineer

Broken login management and frustratingly confusing terms.

Can you fix your terminology. This is extremely confusing.

Director

Systems are hard to edit, not user friendly and extremely frustrating. Its hard to find what you need on the site and harder to export.

Finance & Accouting Assistant

We liked how integrated the system could be. There were a lot of systems and programs this one could integrate with and had many options when it came to presentation of material.

Executive Director of Operations and Innovation

The integration tools Blackbaud offers for newsletters, communicating between systems, etc. are a little difficult to integrate and have stalled some of our progress.

Blackbaud CRM screenshot: Record Keeping 

Blackbaud CRM screenshot: Fundraiser Summary 

Blackbaud CRM screenshot: Progress Report 

Large Enterprises

Non Profit

Small Business

Bloomerang’s fundraising software and donor database helps nonprofits acquire, engage, and retain donors.

Funraise is a nonprofit fundraising platform that enables organizations to build fundraising websites as well as manage donations and campaigns. Get started for Free!

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Raiser’s Edge is a cloud based fundraising and relationship management system with built-in analytics tool

Access Controls/Permissions

Ad hoc Reporting

Alerts/Notifications

Alumni Management

Approval Process Control

Attendance Management

Auction Management

Campaign Analytics

Campaign Management

Campaign Planning

Campaign Segmentation

Collaboration Tools

Contact Database

Contribution Tracking

Credit Card Processing

Customer Database

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Storage

Donor Discovery

Drag & Drop

Dues Management

Electronic Payments

Email Management

Email Reminders

Email Templates

Email Tracking

Event Scheduling

Event Ticketing

Forms Management

Gantt/Timeline View

Gift Matching Management

Goal Setting/Tracking

Interaction Tracking

Lead Management

Mobile Access

Mobile Giving

Online Forms

Online Giving

Payment Processing

Personalization

Pledge Management

Project Planning/Scheduling

Real-Time Analytics

Real-Time Notifications

Real-Time Reporting

Receipt Management

Recurring Giving

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

Reporting/Project Tracking

Sales Pipeline Management

Summary Reports

Task Management

Task Scheduling

Third-Party Integrations

Web Forms

Website Integration

Blackbaud Raiser's Edge NXT

Associate Director of Advancement Communication & Information Services

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product.

I love the integration between all their different products, and Raiser's Edge is the nonprofit standard for database functionality; it's highly powerful and pretty easy to learn to use.

Hands down, what I like best about working with Blackbaud is the customer service and support we receive. They have a fantastic support line, knowledge base, and training packages.

Once, we had a problem with tax receipting. It ended up being an apostrophe that was causing the problem, but it took weeks to have Blackbaud's staff to figure it out.

Business Manager

This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.

I dislike that there are so many add-on optional modules or things that integrate with Raiser's Edge. Sometimes, it can get costly; however, that is likely to be with any database.

Data Manager

The reliability of reports and its support staff. I like the gift processing and acknowledgement process as well.

Donor Engagement Coordinator

I most love that this means they're using NXT much more (with smiles) and our fundraising operation and C-Suite is benefiting from it.

Development Director

The interface was unfriendly, the search engine awkward, and getting reports was very difficult.

Chief Philanthropy Officer

I used it at my prior organization; it was generally OK but when I moved to a different nonprofit, I was happy to engage DonorPerfect as our CRM (in a smaller organization).

Integration problem between other platforms, including Blackbauds own.

Director of Advancement & Admissions

I would recommend this software to a large or established non-profit that either brings in a lot of money (over $500k per annum), or is hoping to take fundraising "to the next level.

Development Coordinator

Raiser's Edge is complicated and it can be confusing and time consuming to try and pull all the data that you're looking for.

Development Intern

I found it easy to learn and use the software. It was easy to manage the data.

Director Of Technology

Hard to train other users on how to use with our systems.

Operations and Data Coordinator

Our primary reason for our conversion was the RENXT to Financial Edge/RENXT coordination. That alone has been a huge improvement for our organization.

Manager of Stakeholder Relations

Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Director of advancement

We moved on and decided to cut ties with Raiser's Edge and Blackbaud due to the difficulty we had with the software.

Blackbaud CRM vs Blackbaud Raiser's Edge NXT Comparison (2026)

Blackbaud CRM

Blackbaud Raiser's Edge NXT

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives