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Blackbaud CRM Logo

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CRM software for nonprofit organizations

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Blackbaud CRM Pricing, Features, Reviews and Alternatives

Blackbaud CRM FAQs

Q. What type of pricing plans does Blackbaud CRM offer?

Blackbaud CRM has the following pricing plans:
Pricing model: Subscription

These products have better value for money


Q. Who are the typical users of Blackbaud CRM?

Blackbaud CRM has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Blackbaud CRM support?

Blackbaud CRM supports the following languages:
English


Q. Does Blackbaud CRM offer an API?

No, Blackbaud CRM does not have an API available.


Q. What level of support does Blackbaud CRM offer?

Blackbaud CRM offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

Blackbaud CRM product overview

What is Blackbaud CRM?

Blackbaud CRM gathers fundraising, online applications, actionable prospect research and analytics, and multichannel direct marketing into one platform. This solution brings an integrated view to nonprofit organizations. It works for sponsorship programs, international offices and mission work all over the world and federated organizational model.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos
In Person

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Blackbaud CRM pricing information

Value for money

3.0

/5

48

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Blackbaud CRM features

Functionality

3.5

/5

48

Total features

18

4 categories

Most valued features by users

Reporting & Statistics
Event Management
Donor Management
Membership Management
Contact Management
Volunteer Management
For Nonprofits
ACH Payment Processing

Functionality contenders

Blackbaud CRM users reviews

Overall Rating

3.6

/5

48

Positive reviews

67

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.13/10
Rating distribution

5

4

3

2

1

13

19

6

3

7

Pros
Strong functionality and good training and tutorial resources. That's about it for the positive.
It's easy to add constituents and edit. I loved the customer service... representatives were super easy to contact and worked quickly to resolve even nationwide issues.
What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment.
Cons
Their service and support is awful. They make mistakes in invoicing and don't even try to fix them--corrections take months, and they'll turn off YOUR service/support for their mistakes.
Their customer service is dreadful and slow. It is impossible to speak with anyone from tech support when problems arise.
Terrible interface, terrible service, difficult to implement, closed ecosystem, expensive.

Overall rating contenders

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Marc E. K.

Sr. Prospect Researcher

Nonprofit Organization Management, 501-1,000 employees

Review source

Overall Rating

Blackbaud CRM Review: A robust workhorse, with an outdated feel.

Reviewed 2 months ago

Transcript

Marc E.: My name is Marc. I'm a senior prospect researcher at an animal welfare non-profit of about 700...

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Simon S.

Director Of Technology

Education Management, 51-200 employees

Review source

Overall Rating

Great Software!

Reviewed 4 years ago

Transcript

Simon S.: Hi, I'm Simon. I'm a Director of Technology for a private school, and I would give Blackbaud...

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CORINNE A.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Blackbaud is the gold standard

Reviewed 5 years ago

Overall, Blackbaud CRM is the gold standard for non profit fundraising software. It is expensive, but if your organization is large enough to afford it AND if you take the time and resources to train your employees to get the most out of it, you will gain tremendous insight into your donors and constituents.

Pros

We used this software at a previous organization that I worked at. Blackbaud has an incredible amount of reporting functionality. You can manipulate data any way you can imagine. Now that I have worked with other donor databases, I've come to appreciate in an even deeper way how much functionality Blackbaud's programs have.

Cons

It takes a fair amount of experience and training to get the most out of the software, just because it can do SO much! It is fairly user friendly for the basics, but when you are doing advanced query building and importing large amounts of data, you are going to need some technical assistance. But, they are pretty good about providing it.

MS
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Mike S.

Nonprofit Organization Management, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great CRM for non-profit

Reviewed 3 months ago
Pros

The ease of use and navigation, payment processor built in, the customization of donation forms, and having multiples, reporting, and the amount of plugins available.

Cons

Communication with other software such as Constant Contact.

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Verified reviewer

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Avoid at all costs

Reviewed a year ago
Pros

The sales team did a great presentation but after implementation support and customer service is awful.

Cons

Customer service and support teams are horrible, training is complex for a non-profit with volunteers and keeping data current and relevant is time-consuming and archaic.

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Verified reviewer

Nonprofit Organization Management, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great if you put in the work!

Reviewed 3 years ago

This has been a great tool for tracking grants for us. Before we just tracked this information in a multi-tab excel workbook. Taking advantage of this part of Blackbaud has had a huge benefit to us. All of our fundraising and grant data is in one place instead of stored in multiple locations we have a more thorough picture of our fundraising goals and performance.

Pros

Blackbaud CRM is has a lot of useful tools for fundraising, donor management, and grant writing. We have used this product for several years and it has been great tool for our company for the past 2. We learned after the first year if we didn't really learn the product and spend time watching the online and tutorials from the company then this product was not worth the money. The tutorials and modules are very helpful for making the most of the product. The price is worth it if you commit to learning and using tit to it's full capacity. The customer service is always great and reps are very helpful.

Cons

You have to put time in on the front end to learn the product or you will most not take advantage of all the software has to offer. It is not hard to use once you learn but the software is not the most intuitive so you have to learn as opposed to just jumping it in and things being easy to figure out naturally.

CD
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Chelsea D.

Museums and Institutions, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackbaud is great for non-profits!

Reviewed 6 years ago

Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc. We also utilize the training and support available through Blackbaud to ensure we are using their tools to their full potential.

Pros

I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed.

Cons

Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for.

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