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Funraise vs Fundraise Up Comparison

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Overview

Category Leaders

Funraise is a nonprofit fundraising platform that enables organizations to build fundraising websites as well as manage donations...

Category Leaders

Fundraise Up is a cloud-based donation management platform designed to help nonprofits collect, track, and manage funds offered...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

72

5

4

3

2

1

54

15

3

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.9

75

5

4

3

2

1

66

7

2

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

Our donors are happy, our accountant is happy, and I am happy with how little I need to do because everything runs automatically.

LS

Lindsey S.

Funraise is a great solution for our organization. We made the decision to switch to Funraise in search of great customer service and consistent functionality and we've gotten that.

MG

Megan G.

The integration features are easy, reporting is beautiful, and customer support is the best. I know the people on my team at Funraise are there for us and want us to succeed.

CD

Christina D.

Pros

I love the donor interface that allows people to choose one-time gifts or monthly. I also love that people are reminded if they do not complete a donation, to ensure maximum ROI.

AC

Abby C.

The smart features like the increase donation suggestions are great. Of course, one of the best features is that it gives our donors the option to cover the credit card processing fee.

SR

Sarah R.

Fundraise Up is a great fundraising platform that offers helpful tools and fabulous customer service. My favorite thing about Fundraise Up is its ability to integrate with our CRM software.

JS

Jennifer S.

Cons

It is difficult to make corrections in data and the search bar does not work particularly well. Double-processed some recurring donations.

AR

Anonymous Reviewer

The biggest downside is that there is no way for donors to update their recurring donations themselves, but I've been told for months that this is in the works.

JH

Jake H.

When donations are dumped into salesforce, the campaign titles aren't exactly the same however I think this is a salesforce issue.

FB

Federica B.

Cons

What´s more when we had a payment that failed to go through, they notified us of the donor right away so we were able to contact them and encourage them to sort out the problem with their bank.

AW

Anthony W.

Having to update emails associated with each campaign is a little annoying.
AvatarImg

Amy M.

It was a mess to undo and really could have been avoided if the FRU team had asked better questions.

SR

Sarah R.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features33
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Client Management
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Event Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • Online Giving
  • PCI Compliance
  • Payment Processing
  • Personalization
  • Pledge Management
  • Real Time Analytics
  • Real Time Reporting
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Social Media Integration
  • Summary Reports
  • Third Party Integrations
  • Web Forms
  • Website Integration
  • Website Management
  • Total features46
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Client Management
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Donation Tracking
  • Donor Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Event Management
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gift Matching Management
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • Online Giving
  • PCI Compliance
  • Payment Processing
  • Personalization
  • Pledge Management
  • Real Time Analytics
  • Real Time Reporting
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Social Media Integration
  • Summary Reports
  • Third Party Integrations
  • Web Forms
  • Website Integration
  • Website Management

Integrations

  • Total integrations14
  • Authorize.Net
  • Blackbaud Raiser's Edge NXT
  • ChMS
  • Constant Contact
  • Eventbrite
  • Gmail
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • Stripe
  • Zapier
  • Total integrations18
  • Authorize.Net
  • Blackbaud Raiser's Edge NXT
  • ChMS
  • Constant Contact
  • Eventbrite
  • Gmail
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • Pushpay
  • QuickBooks Online Advanced
  • Quickbooks Online
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • Stripe
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

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Funraise

Amazing!

Reviewed 2 years ago
Pros

For starters, along with outstanding customer service, there is a "help" page with articles that detail step-by-step instructions to do almost everything. There are "campaign" pages you can open for specific fundraisers to allow your donors to fundraise in a fun and interactive way! One of my favorite features is the ability to embed the giving forms directly on our website. There is so much more, definitely recommend checking it out!

Cons

A minor feature I would like to see tweaked is the ability to easily add a couple with different last names in the same household.

Vendor response

Thank you for the review, Ana! Having Rising TIDE as a neighbor and a customer is really an honorwe get to see firsthand the impact you make on youth and families right here where we live and work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Funraise logo

Funraise

Decent Tool for Nonprofit Organizations

Reviewed 3 years ago

The business problem that we attempted to solve with Funraise was being able to find a platform in which we could easily do fundraisers for our nonprofit organization. Although we eventually turned to another alternative, I do think that other organizations may benefit from Funraise and their customer service team.

Pros

While we don't continue to use Fundraise anymore, I really like the service that they provide and I do think that they can be a good service to use for fundraising. The platform that they provide creates a seamless fundraising process for nonprofit organizations. However, what I really liked about this software was that they seem genuine in doing good work, as they often have grants that nonprofits can apply to. Last year, we applied to several grants that were great and very useful for nonprofits.

Cons

What I liked the least about this software was the pricing. Our organization turned to another alternative as the price that was provided for our organization ultimately was not justifiable for us, considering how small of an organization we were. However, I think that for larger organizations with a bigger budget, this can potentially be the right tool for them.

Vendor response

Thanks so much for the transparent review! We wish it had worked out with your org, and you're always welcome back as your nonprofit grows (because obviously, your impact is going to expand!) We're consistently increasing our tools' usefulness to nonprofits of all sizes so that our customers get the most bang for their buck and they're able to make more and greater impact. Having said that... we understand where you are. You always have our support, no matter where your path takes you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise

Review of product Funraise

Reviewed a year ago

Overall we have been very grateful to have the opportunity to use Funraise. We are a small nonprofit with a very small budget working on behalf of children, youth and young adults in and aging out of foster care. To have this product to fundraise to meet the needs of our kids has been huge. To use the events feature and peer to peer fundraising products has been exciting as we have figured it out! Thanks to [SENSITIVE CONTENT HIDDEN] and the team who have answered our questions.

Pros

We received this product through a grant from the Festival of Children Foundation for which we are very grateful. 1. We found the donation button -format and look to our donors easy and a huge improvement. 2. We created two events in three months-found the interface with our website positive and the graphics compelling to our donors. 3. We found the staff very helpful, quick to respond and not put off if we needed to come back to them with further questions.

Cons

We found the tracking donors not as sophisticated as other programs. The "tags" system was ok but not great. My understanding is that they are working on that. A few of our donors found it hard to make a donation. We think it has something to do with the first page where it says credit card and they thought there were other options or it was supposed to scroll to say which credit card. Once we spoke to our donors, some were able to figure it out and others chose to use another form of payment.

Vendor response

Thanks so much for the feedbackOur Festival of Children orgs are some of our favorites! We love to hear that you're finding Funraise to be useful and effective, and that you're continuing to learn and grow with the system!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Funraise logo

Funraise

Beautiful platform that still needs development

Reviewed 3 years ago

My team had high hopes when we signed up to use Funraise, but the platform ended up just causing more problems for us in the form of inaccurate data and duplicate transactions.

Pros

The platform is very aesthetically appealing, and mostly straightforward to use.

Cons

It is difficult to make corrections in data and the search bar does not work particularly well. Double-processed some recurring donations.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise logo

Funraise

GRF Review of Funraise

Reviewed a year ago

Great customer service, but for the platform there needs to be more customization and easier workflow between events, gift forms etc. You have to really make sure you save before you move on.

Pros

Has ApplePay and PayPal. Fairly easy to set up a campaign.

Cons

On the Funraise platform, I find the integration of Sites, Events, Tickets, and Giving Forms to be confusing. Also, the Funraise platform has been changing, so it’s hard to know where to begin. Overall, it’s fairly easy to set up a campaign site. But it’s not always clear how to customize sections, what can be customized or changed and what can’t, etc. Sometimes the interface for editing text is problematic, such as when you want to edit white text and the editing area has a white background. Overall, it works fine but there is a lot of room for improvement in my opinion. More report functions would be good; one report I need has to be requested (we just want mailing addresses with everything else, so this should be a standard report).

Vendor response

Thanks for the feedback, Nancy! We'll take this into account as we move forward - we appreciate your support and your work!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise

Funraise allows you to focus on what matters: your donors!

Reviewed 3 years ago

We are a growing nonprofit. Funraise has allowed us to grow our donor base and keep up with all of our new relationships.

Pros

Real time customer service! Whenever we needed help customer service was there! We did not need to wait very long. We also have been able to grow our donors and tag certain staff to keep up. We were also able to integrate our funraise into our website with ease.

Cons

We wish we were able to pull more specific reports. Currently, when you pull a report it has all the donor's details. Many details are unesscary. It'd be great to choose more specific details.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Funraise

Rich in features

Reviewed 2 years ago

Funraise has allowef us to generate more income, especially with our annual campaign and our sustaining member campaign.

Pros

The system works great but often times I need more hand holding. The good news is the customer support is great, especially Blake.

Cons

There is so much to this platform that often I find it confusing and need help but once it is set up it is great.

Vendor response

Thank you for the feedbackBlake is great, isn't he?! We are so appreciative that we have customers like you who seek out ways to learn, grow, and experiment. Keep up the great work!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Funraise

Good software, fantastic customer experience!

Reviewed 2 years ago

Good software, amazing customer experience! Iman Bahati is by far the best customer experience specialist I met so far. She is always very helpful, knows how to listen to our organization's needs and, most importantly, solve any problems we might have. Our positive experience with Funraise so far has a lot to do with the fact that we have Iman just a phone call away.

Pros

The software is intuitive and easy to use. For those reasons, it's quite easy and quick to set up a fundraising campaign and release it in a matter of hours.

Cons

I would like to see more opportunities to customize the templates. Design options are still limited.

Vendor response

Thanks for the feedback! We're thrilled that you're finding Funraise to be intuitive and easy to useand that you love Iman as much as we do! She's a gem.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise logo

Funraise

Simple and easy for donors and staff

Reviewed a year ago
Pros

Setting up Funraise was quick and easy and only took us a couple of days. They have multiple options from stand alone donation pages, to pop up forms that can be integrated into your website. We have a lot of older donors and I have never had a donor call me asking me how to donate in the past two years of using Funraise. Our donors are happy, our accountant is happy, and I am happy with how little I need to do because everything runs automatically.

Cons

I have two suggestions: 1) We still have a lot of donors who are old school and mail checks. I wish after the automatic email contribution statements were run I could get a printable version for all my donors who don't have an email. Right now I can run that manually, but it takes awhile. 2) A little more customization options on the website pages.

Vendor response

Thanks for the feedback, Lindsey! We cannot stress enough how much we love ICAN. And your donors' ease of use and accountant's happiness is our absolute goal and pleasure. Thank you for working with us.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise logo

Funraise

Great Customer Service & Valuable Features

Reviewed a year ago

Funraise is a great solution for our organization. We made the decision to switch to Funraise in search of great customer service and consistent functionality and we've gotten that.

Pros

Funraise has great customer service. Never once have I received a response to a question or request for support that felt canned or like the support agent didn't take time to actually read and investigate the issue. I also really appreciate that they connect you directly with their engineer team when appropriate. It's so helpful to speak directly to engineers whenever there's a technical question or issue.

Cons

I wish there were more options to customize the automated emails and tasks set up in Funraise. There are some use cases or automation that I would love to create or customize but am not always able to.

Vendor response

Thanks for the feedback, Megan! Our Customer Success and Technical Support teams always go above and beyond - we'll make sure they see this review. Thank you again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise logo

Funraise

Funraise makes fundraising fun!

Reviewed 3 years ago
Pros

I love that the focus of Funraise is the donors. Then add to that the user friendly set up process, accessible customer support and simplicity of sharing made fundraising actually fun. We had a high rate of participation using Funraise.

Cons

I've only used Funraise once and it was a success. Nothing negative to report.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Funraise

Great integrations

Reviewed a year ago
Pros

We've used Funraise for several years. It's extremely easy to set up & use, but also has great API functionality that allows our developers to integrate our fundraising data into other systems. They also have a partnership with Facebook that allows you to automatically import your Facebook donation data.

Cons

The biggest downside is that there is no way for donors to update their recurring donations themselves, but I've been told for months that this is in the works.

Vendor response

Thanks for the feedback! We love that you're using our time-saving tools and integrations and that you're advocating for more solutions to problems many nonprofits face.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise logo

Funraise

10/10

Reviewed a year ago
Pros

Funraise is super robust with plenty of supplemental features that really allowed us to take our fundraising to a new level! Also, you have access to your own contact at Funraise for anything that comes up and their resource library is extensive. Our rep, [SENSITIVE CONTENT HIDDEN], has been a huge help!

Cons

Funraise is super easy to use but sometimes can get intimating because there is so much you can do with it! We are still learning new things a year in.

Vendor response

We're so happy you're with us and that you're seeing the huge scope of what Funraise can help The Tender Foundation with! The bad news is that there's gonna be more to learn. The good news is that we're working on making everything easier and clearer.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise logo

Funraise

A NIGHT AND DAY DIFFERENCE

Reviewed 2 years ago

It's been amazing really! Everything is very professional and secure. When it comes to our financial supporters, we desire the highest quality transaction process and Funraise has gone above and beyond. We loved the CROWDFUNDING feature along with the new FACEBOOK integration. We also love how you can set up separate funding campaigns and easily keep track of the progress.

Pros

We love how user friendly and organized everything is with FUNRAISE! Seriously a "Night and Day" difference between Funraise and our previous software!

Cons

Honestly we have yet to experience anything negative about Funraise.

Vendor response

Thank you for the feedback and encouragement! Our team does our best every day to bring you the best experience and tools possible. Thank you for your support and for the work you do!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise

ANGEL AID = Donor LOVE. Funraise = Donor TECH!

Reviewed 2 years ago

Funraise makes us look 'PRO' for major global corporations. We've run global Corporate Social Responsibility (CSR) campaigns with donors and volunteers from Microsoft, Amazon, Walt Disney Company, Netflix, Horizon Therapeutics ~ they have high expectations about the user experience and Funraise has never let us down. I never wonder is my DRM will fail us.

Pros

Three things make Funraise the best donor management software on the market: 1) Technology built by nonprofit leadership for nonprofit leaders. As CEO of ANGEL AID, I don't have time to fuss around with technology platforms but we need a mobile-first, scalable solutions to meet our goals. We launched with Funraise and the intuitive interface has made it so easy for our team to grow aggressively....

Cons

The ticketing function negates the ability for donors to sign-up for recurring donations. That is a miss. Campaigns that have ticketing may galvanize a potential donor who cannot join the event, but want to sponsor an ongoing program... There should be the ability to do recurring donations, even when tickets are the call-to-action.

Vendor response

It's always a pleasure to work with ANGEL AID's teamyour passion shows through in your effort and impact. Thank you for making Funraise better through your suggestions and feedback!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise

Great Product, Great Team

Reviewed a year ago

Great! The team has always been so nice to us. Doesn't feel like I am dealing with a big corporation that will just pass me on to the next customer service department. I know the people I work with, and that makes working with them much more comforting.

Pros

We love Funraise because the plugins to our website, the campaigns we launch, and the general set up are super easy to use. Most of our yearly donations are recurring and Funraise really has provided peace of mind for us in handling that, along with our EOY big fundraisers we do virtually. This is the most thought-through fundraising tool we've ever used in our 8 years of existence!

Cons

Honestly, everything for us has been smooth and good.

Vendor response

Thanks for the feedback, Hugh! And thank you for seeing the care that goes into Funraise, from our development team to your Success Manager. Finally thank you for the work you do.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Funraise logo

Funraise

Great fundraising platform for small and startup NGOs

Reviewed 2 years ago
Pros

The dashboard is easy to navigate and highly intuitive. Funraise's customer success team and technical/development team are all super responsive and always willing to go above and beyond to answer questions or solve challenges. The forms are easy to embed on our own website and take minutes to set up. Their entire team is very approachable and open; we could get in touch with the head of the company if we truly needed to.

Cons

I wish forms were more customizable, that the Salesforce-Funraise integration was stronger, that we could customize automated emails more (like the failed payment emails, I wish I could re-send those as needed).

Vendor response

Thanks for the feedback! We agree that our customer success team and technical support team are out of this world. And we'll keep working on the integrations and customizabilitywe can always do better!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Funraise logo

Funraise

The most quality-for-cost we've experienced

Reviewed 3 years ago

While there are brief moments of frustration with the small issues Funraise' software brings up, they pale in comparison to how well Funraise fits our small organization and the benefits it brings. And, getting to know them and their staff has given me the confidence to stick it out with them, because I know they're dedicated to fixing whatever issues arise. You can fix small software glitches, you can't fix a broken culture. When you cut all the fluff, Funraise is the absolute best value for what you're paying, hands down.

Pros

Funraise is fun! Their culture and communications have always left my nonprofit with a positive feeling about our relationship. The wide range of tools, the intuitive ways they're implemented, and the willingness to adapt and grow with our NPO is my favorite Pro about using Funraise. It allows me to focus on my relationships with our donors, remember details about them, and pull up all of the relevant information on them when I need to. Funraise is easy.

Cons

Funraise can be very glitchy at times. There are various (small) issues with how the software flows, and when you're cruising through a huge database of supporters, or trying to hone in on very specific data, it can be frustrated to figure out ways to circumnavigate them. However, Funraise has always responded quickly to issues like these, and always offers a workaround or fix that we can use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise

Wonderful Product!

Reviewed 2 years ago

We have been thrilled with Funraise and especially with our personal contact, [SENSITIVE CONTENT HIDDEN]. She is always available to answer our questions and was so patient with us when we were setting our account up. If [SENSITIVE CONTENT HIDDEN] is not available for any reason, the "help chat" is very responsive and usually can answer our questions in a matter of minutes. Our fundraising on Funraise has exceeded $120,000 and the feedback we hear from our donors is that it is a quick and easy way to donate. A win/win!

Pros

Moving all of our fundraising needs to Funraise was the best thing we have ever done. We are a small grassroots organization and depended on PayPal to process donations but were in need of something more robust that could handle campaigns, data tracking, peer to peer campaigns and provide a comprehensive CRM. Funraise provides all of this for a very reasonable price.

Cons

We would love to see a "text to donate" feature in this software in the future. Something else that would be helpful is a way to send group emails to all donors that supported a certain campaign.

Vendor response

Thank you for the lovely review, Melissa! We will pass along your comments to your Success Manager, Jade. We're so happy to be your partner in impact and growth!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Funraise

Best fundraising platform out there

Reviewed 5 years ago

We recently moved over to Funraise, and it has been nothing but ideal. Their platform is super easy to use and their products are better than all of the other ones we were previously using (Moonclerk, StayClassy). We were worried that we would lose all of our donor data, but the support team worked with us to seamlessly migrate all of our information. There was no disruption or interruption at all, and they checked and double checked that nothing went wrong in the migration process. All in all, we are very happy, and excited to grow with these guys and to see what new things they have up their sleeves.

Pros

- very user friendly - customer support responds within hours (dedicated support team) - they identify new tools that are relevant to today's fundraising needs

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Funraise logo

Funraise

We LOVE Funraise!

Reviewed 3 years ago

The tools is fantastic and Funraise continues to invest and develop the tool and expands its functionality. We also love working with the Funraise team and appreciate their organizational culture. They truly are your partner - they care about what you do and will help you realize more opportunities. They are always available, are super savvy, understand the nonprofit world, have the cutting edge know-how, and we see them as our extended team members.

Pros

Considering financial and human resources limitations, Funraise offered us exactly what we needed - ability to quickly and easily create beautiful and inspiring fundraising pages. From an idea to completion, within a few hours, we were able to have an online fundraising campaign set up. How cool is that!?! We could trust the campaign templates follow the latest and greatest design/usability features making them beautiful, current, super easy to use, and additionally we could customize the templates to fit our brand. In terms of online fundraising and storytelling, Funraise, made our job so much easier! We could focus on what we do best - activating our stakeholders and full-filling our mission.

Cons

We wish the giving forms could be more customizable in terms of adding/creating your own fields/questions. With that being said, since we started using the software, we have seen amazing developments and improvements to the tool, so that probably will be addressed at some point by their product development team. They really do listen to the needs of the users.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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Funraise

Great Customer Service From [SENSITIVE CONTENT HIDDEN] and others

Reviewed a year ago

The customer service and patience from [SENSITIVE CONTENT HIDDEN] has been the best part of it. His help, knowledge and responsiveness is what makes Funraise worth the cost. Another program might have more bells and whistles -- but a young man who responds like he does -- is the bells and whistles.

Pros

As a development professional I appreciate that their is a free version for less experienced people.

Cons

The software seems to not have been designed for experienced Development professionals who want to use the features and events that other platforms like Greater Giving provide. Limited customization, limited buttons, etc. That being said you should design your software to ask the user what are you trying to do and then take them through the steps, IE. Are you holding a gala? Yes. Do you have an auction at your gala YEs....then you build a skeleton platform for them. Why don't you send me emails using your own platform. I set up a page for example? then you send me an email afterwards and on a regular basis that walks me through another feature I can or should be suing. There's just too much to discover on my own.

Vendor response

Hi Lori, thanks for your feedback! We just want to note that it sounds like you're utilizing a limited set of Funraise features based on your plan, but there's lots more... as you noted. "There's just too much to discover on my own." To help out, we'd love to provide an advanced demo to help you take advantage of everything Funraise has to offer and show you how Funraise is powering international organizations raising millions online. We'll reach out to schedule a call. Thanks again!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Funraise

Funraise will help take your fundraising to the next level!

Reviewed 3 years ago

As an organization, we are trying to build up individual contributions as a funding stream. Before using Funraise, we were mostly relying on larger, one-time donations from those in our area who were already familiar with our work. These were few and far between, however. Funraise has allowed us to make a start at engaging more frequent and smaller dollar, recurring donors. We're still in the process...

Pros

Before using Funraise, we were stuck with an older platform that not only didn't engage current and potential donors but also didn't allow us to track the money in an efficient way as it came in. Maintaining a spreadsheet of donations as they trickled in was ungainly and didn't make the donor feel as though their contribution was appreciated by our organization. Using Funraise, the ability to add...

Cons

The act of changing the template wiping out all the campaign page content initially caused some trouble for us, but only because we missed the warning on the editor.