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Little Green Light vs Blackbaud Raiser's Edge NXT Comparison

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Overview

Category Leaders

Little Green Light’s donor management and fundraising software makes it easier to build capacity for your nonprofit organization....

Raiser’s Edge is a cloud based fundraising and relationship management system with built-in analytics tool

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

45

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

302

5

4

3

2

1

240

52

6

4

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.2

419

5

4

3

2

1

193

167

44

8

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

The flexibility is also great, so we truly feel we can make it as we want it rather than having to fit what we want to what the software can do.
It's comprehensive and the search function is well-designed. Anything I can't find in the knowledge base I reach out and your absolutely excellent customer service has been responsive and quick.
The price was the first great thing, but ease of use is another. You can easily teach yourself to be good at this platform vs more complicated ones.

Pros

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product.
I love the integration between all their different products, and Raiser's Edge is the nonprofit standard for database functionality; it's highly powerful and pretty easy to learn to use.
Hands down, what I like best about working with Blackbaud is the customer service and support we receive. They have a fantastic support line, knowledge base, and training packages.

Cons

The user interface on this product is terrible.
When I used the mailer to send a test message to board members, the feedback I received was that the email address made the message appear to be spam so they didn't read it.
We've run into a couple of relatively minor problems.

Cons

Once, we had a problem with tax receipting. It ended up being an apostrophe that was causing the problem, but it took weeks to have Blackbaud's staff to figure it out.
I dislike that there are so many add-on optional modules or things that integrate with Raiser's Edge. Sometimes, it can get costly; however, that is likely to be with any database.
The interface was unfriendly, the search engine awkward, and getting reports was very difficult.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features71
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Auction Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gantt/Timeline View
  • Gift Matching Management
  • Goal Setting/Tracking
  • Grant Application Management
  • Grant Award Tracking
  • Grant Management
  • Historical Trend Analysis
  • Interaction Tracking
  • Lead Management
  • Member Database
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Planning/Scheduling
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Sales Pipeline Management
  • Search/Filter
  • Social Media Integration
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Time Tracking
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Workflow Management
  • Total features82
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Alumni Management
  • Approval Process Control
  • Attendance Management
  • Attendance Tracking
  • Auction Management
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Document Storage
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drag & Drop
  • Dues Management
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Email Reminders
  • Email Templates
  • Email Tracking
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Gantt/Timeline View
  • Gift Matching Management
  • Goal Setting/Tracking
  • Grant Application Management
  • Grant Award Tracking
  • Grant Management
  • Historical Trend Analysis
  • Interaction Tracking
  • Lead Management
  • Member Database
  • Member Directory
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • Online Giving
  • Payment Processing
  • Personalization
  • Pledge Management
  • Project Planning/Scheduling
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Reporting
  • Receipt Management
  • Recurring Giving
  • Recurring/Subscription Billing
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reporting/Project Tracking
  • Sales Pipeline Management
  • Search/Filter
  • Social Media Integration
  • Summary Reports
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Time Tracking
  • Volunteer Management
  • Web Forms
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations17
  • Blackbaud CRM
  • Blackbaud Raiser's Edge NXT
  • Bloomerang
  • ChMS
  • Constant Contact
  • DonorHub
  • Gmail
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • Stripe
  • Twilio
  • Zapier
  • Total integrations51
  • Blackbaud CRM
  • Blackbaud Raiser's Edge NXT
  • Bloomerang
  • ChMS
  • Constant Contact
  • DonorHub
  • Gmail
  • Google Analytics 360
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • PayPal
  • Planning Center
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Salesforce.org Nonprofit Cloud
  • Stripe
  • Twilio
  • Zapier

User reviews that mention these apps

AvatarImg

Verified reviewer

11-50 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Little Green Light logo

Little Green Light

Easy to use donor software for a small organization!

Reviewed 6 years ago

A client was using this software and I was given access to help out on a few projects. I found the software easy to learn and utilize!

Pros

This software is fairly easy to set up and the customer service representatives are great, giving you many opportunities to learn the software. It's perfect for a small non-profit organization!

Cons

It doesn't have all the functionality of a larger database like Raiser's Edge, so this software wouldn't likely be a fit for a large organization with a larger development or advancement department.

TM
AvatarImg

Toni M.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Little Green Light logo

Little Green Light

Reliable & Afforable

Reviewed 5 years ago

Great customer service as any issue I had was resolved in a day or less (as we are based in Hawaii and there is a time difference).

Pros

I love the price! It's been a privilege to be in the nonprofit sector since 1992 and used many systems. The bottom of my list is Raiser's Edge (a tedious process) and Network For Good (super expensive).

Cons

Would like to have a chat feature available. Also, would like a more precise way of entering married couples for the salutation field. I believe we were told it was up to us how to address our constituents. Best practices on this would be helpful.

AvatarImg
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Terri K.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Little Green Light logo

Little Green Light

Amazing value

Reviewed 4 years ago

I use it daily. We are able to offer online registration. Group and contact people by interest. We know so much more about our donors now!

Pros

It is an inexpensive option. SO easy to use. Even comes with an events registration module! We love it!

Cons

I worked with Raiser's Edge for years. It is a very complicated system and you better know your stuff. That's why most orgs have a database admin. This system is perfect for small nonprofits with a tight budget.

SW
AvatarImg

Stephen W.

Nonprofit Organization Management, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Little Green Light logo

Little Green Light

Review from St. John's Church Foundation

Reviewed 4 years ago

A+.

Pros

LGL is very ease to navigate. Running reports and queries is easy. Unlike other databases, like Banner Advance, a user does not have to be a computer programmer to extract data. Raiser's Edge may have more robust features, but it is more difficult to navigate and learn, and it is cost prohibitive for a small shop.

Cons

One feature I like about RE that LGL does not have, is the ability to add start and end dates to addresses. In LGL the user can only make an address primary and deactivate an address.

BZ
AvatarImg

Beth Z.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Little Green Light logo

Little Green Light

Excellent Choice for CRM

Reviewed 9 years ago

Little Green Light is so easy to use and access and input/export data, I can't say enough good things. Compared to homegrown systems I used at universities, or Raiser's Edge and Salesforce (used at other nonprofits), LGL was so intuitive. The staff are available across time zones to help, and they have a strong grounding in nonprofit work from their own careers. I highly recommend!

Pros

No pros were added to this review

Cons

No cons were added to this review

SN
AvatarImg

Sarah N.

Nonprofit Organization Management, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Little Green Light logo

Little Green Light

Our Perfect Solution

Reviewed 4 years ago

Coming from Blackbaud's Raiser's Edge ridiculously expensive and overly complicated system, every single thing about LGL is a breath of fresh air and a joy to use. From working with our consultant on data migration to every day use, it's intuitive and simple to use. I'm still learning new and impressive functionality and am pleasantly surprised every time. Updates that are rolled out actually fix issues or improve functionality ( they listen to their users!). Customer service is email only, but usually quick and very helpful. The Facebook community is a nice addition as well - sometimes I can get answers there without needing to contact support. I only wish we had made the switch sooner - would have saved our organization tens of thousands of dollars and myself so much frustration.

Pros

1. The price absolutely cannot be beat, especially compared to Blackbaud. 2. It's just so simple to use. Intuitive, quick, and easy, yet still packed full of useful features.

Cons

Initially, what I liked least was that there was no live phone or chat support; email only. But, the longer I use LGL and see how little I need support, the more I don't mind it at all. Plus email support usually replies quickly and has the solution I need.

EN
AvatarImg

Evelyn N.

Nonprofit Organization Management, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Little Green Light logo

Little Green Light

Excellent online database management system

Reviewed 2 years ago

I have many years experience with BlackBaud, Sage, Act and other donor management systems and after test driving a few decided on LGL within a few days. Easy to use, lots of customization options and a great knowledge base to help me learn (or remember!) new things I can do with the system.

Pros

LGL was easy to learn and set up. I love the customization options as well.

Cons

There are a few suggestions I have shared with LGL team about improving the software, most recently having a dietary restrictions field in the constituent record that will automatically transfer to the event record.

AM
AvatarImg

Amy M.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Little Green Light logo

Little Green Light

Little Green Light - the best donor relationship system for our nonprofit

Reviewed 13 years ago

I have worked as the Development Director for two nonprofits. At one, we used Sage Fundraising 50 and at the other we used Raiser's Edge. I felt Little Green Light had the same ease of use and features that I found in the Sage software but at a much better price for the small nonprofit I now direct (and for whom I also wear the Development hat). At this point we are just building our individual donor base and I find the ability to document our relationships and contacts with constituents very useful. I use the software more to manage, track and grow the relationship than I do for back office fundraising support (gift receipts, pledge reminders, etc.). But, when the gifts start rolling in, I can see that the functionality we will need is there.

Pros

Little Green Light truly earns 5 stars in all the categories above. One of the reasons we chose the product is because it is so easy to use while having all the functionality we needed. There are products out there that are 'more feature rich' but they have so many features and options that they are not cost effective to use without specialized development staff. The LGL staff has been excellent at customer support - very responsive, very personable and always helpful. The LGL team also was very willing to help with our start up and data imports so we could get up and running quickly.

Cons

It is not free. (smile)

KH
AvatarImg

Karen H.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Little Green Light logo

Little Green Light

Looking for a Reasonably Priced Comprehensive Donor Management Software?

Reviewed a year ago

I have been in development for 30 years and used many donor management products from Raisers Edge to Harness. Our agency has been using LGL for 8 years. During that time, we actually tried other platforms. But kept it and came back to LGL for its ease of use and comprehensive tools that meet all of our needs. LGL was created from a donor management view. Many of the new platforms have been created from a social media view so they miss a lot of the critical elements that are needed to manage donors and help an agency be successful.

Pros

LGL is user friendly. Almost anyone with some database experience can work with this software in a very short time. It is forgiving. It is comprehensive. It does not have ALL the bells and whistles. But rarely does an organization actually use all of those. But it has what you really need to do a great job.

Cons

I would like to be able to have multiple contacts for a business or organization without adding another constituent for the same business.

LP
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Leland P.

Nonprofit Organization Management, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

No customer support - aggressive re-subscription

Reviewed 5 months ago

RE has a lot of capabilities that are not user-friendly with little-to-no support from them, and very aggressive sales endeavors. Essentially, we did not have good experience with them at all and glad we switched to a service that is user-friendly and very responsive. We were very surprised by their strong-arm tactics to re-subscribe, although they were unsuccessful, thanks to the Better Business Bureau, at which time RE could not produce any contract to which they had claimed we were bound.

Pros

A lot of functionality for large nonprofits, yet with little to no customer support.

Cons

Very aggressive sales endeavors and dare I say devious re-subscription processes. They tried to re-subscribe us at a very high price quoting a timeline when we could decide to not re-subscribe. We tried to unsubscribe, but they said we were bound by a contract. We had been using RE for more than a decade, with no consideration. They insisted we missed the timeline to unsubscribe and demanded a very expensive fee for the following period. Ultimately, we reported them to the Better Business Bureau and they could not produce a signed contract from our agency, or even a template from them. We had a back-and-forth with RE via the BBB, at which time they stopped contacting us realizing they had no basis for their demands.

mj
AvatarImg

mike j.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

RE NXT is very easy to use and shows pieces that a foundation can forget about.

Reviewed 6 years ago
Pros

This program is easy and exciting to use. very intuitive and shows prospects in a new light that has not been seen before. I am a database manager, but love to review statistics which this program shows.

Cons

Not everything that is in RE is available in NXT, but they are working on adding them. I look forward to each new quarter when more is added to this program, it is just the wait.

ES
AvatarImg

Eric S.

Nonprofit Organization Management, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

CRM database essential

Reviewed 5 years ago

I would not be able to do my job without it. I wish it was a little more functional and user-intuitive, but it is still more than worthy of doing the job.

Pros

For any non-profit, a reliable CRM and database is essential and Blackbaud are at the top of this list. Querying and Exports are tough to pick up from the start, but so helpful once you have the knowledge.

Cons

Sometimes the interface leaves a lot to be desired. Also, there seems to be consistent freezing issues that have never been resolved. Adding custom fields can be hard.

CT
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Chris T.

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

I think RE is a very useful program!

Reviewed 8 years ago

Raiser's Edge is a very valuable tool that I've used at several different organizations on a daily basis. It is an excellent resource when used correctly and consistently. I just wish the search function was a little easier to navigate sometimes!

Pros

I like how easily I can find information stored by colleagues throughout my organization. It cuts down on asking people questions about constituents they have relationships with.

Cons

I find it hard to search for information sometimes if you do not have all the information you need.

CE
AvatarImg

Chloe E.

Fine Art,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

Casual user

Reviewed 10 years ago
Pros

All information is available in one place.

Cons

It can be slow entering data into all fields. The typeface seems a little dated, too.

AQ
AvatarImg

Angel Q.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

3 years with product

Reviewed 9 years ago
Pros

How many different products and plug ins can be used for any purpose and always finding more

Cons

Some things are a little constrained like consecutive years giving but the product and vendor are great

KS
AvatarImg

Karen S.

Primary/Secondary Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

Raiser's Edge gives me the tools to do my job effectively.

Reviewed 9 years ago
Pros

I've been a RE database manager for over 10 years. I've always enjoyed working with the product. I like that I can configure it to hold the information that our advancement team needs to meet our goals. You need to take the time to do some training, but once you know what you're doing RE is a powerful tool.

Cons

Sometimes the pricing and invoices are a little unnecessarily cumbersome and take too much time to understand. The billing process could be simpler.

RM
AvatarImg

Rebecca M.

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

Stores Infinite Information

Reviewed 7 years ago
Pros

The various tabs that are available for each record make it possible to have an incredible amount of sorted information.

Cons

It can be a little clunky to get used to at first. Making queries takes a bit of getting used to as well.

AW
AvatarImg

Ann W.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

This reviewer only left a rating

Reviewed 13 years ago

We have been using Raiser's Edge for over 20 years; and although it can be a little frustrating at times, it is a terrific product. I don't know about any other software that is better or more robust. The only reason that it can be a little frustrating is that it can do so much and there is always something new to learn. However, it is easy for almost everyone to use - one doesn't have to be a computer whiz. Blackbaud doesn't just sit on its fine product, but listens to their customers by continuing to improve Raiser's Edge. I can't imagine what life would be like without Raiser's Edge because of all that it can do. We are now in the midst of integrating with other Blackbaud products; I can't wait until everyone becomes a Blackbaud fan!

Pros

No pros were added to this review

Cons

No cons were added to this review

AS
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Anastasiya S.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

Raser's Edge for a small nonprofit.

Reviewed 9 years ago
Pros

We like that we can customize the database to make sure we can track our specific funds, campaigns and membership information.

Cons

There is nothing not to love. Although it would be nice if hosting access was a little less confusing in terms of log in information.

TK
AvatarImg

Tom K.

Higher Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

The King of Non Profit Software

Reviewed 9 years ago
Pros

It's a good, flexible database that's approachable by people with every level of technical background and experience. Powerful enough to be customized as needed but easy enough to not intimidate new comers. Blackbaud is becoming more responsive to needs and support requests.

Cons

Not every need and every support request is immediately addressed. Sometimes very basic things can be a little frustrating or inefficient, but we usually work around them.

KA
AvatarImg

Kendall A.

Civic & Social Organization, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

Easy to use for everyone

Reviewed 7 years ago
Pros

RE NXT is very easy to navigate and colleagues who have little or no experience with the database view are able to find the information they need without a hassle. I like that NXT offers suggestions and specially prepared reports that provide useful information for reigniting lapsed donors and gauging capacity for future asks. I also love the visual analytics offered, as they help to segment and illustrate the entire scope of our constituent base rather than just looking at spreadsheets.

Cons

There are some limitations as to how much information can be added to lists in NXT, making it easier to generate more complex lists in the database view. I also think it would be beneficial to offer a complete guide of all of the training and webinars available as a benefit of NXT, as our team has not taken advantage of many useful resources because we have not been aware of them.

KS
AvatarImg

Kayla S.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Blackbaud Raiser's Edge NXT logo

Blackbaud Raiser's Edge NXT

Great Product with Room for Improvement

Reviewed 9 years ago
Pros

This is such a great tool to keep track of your constituents. Everything is organized, making it easy to find the information you need with little hassle. It was also relatively to learn how to use it. I had never heard of Raiser's Edge before beginning an internship during college, and without any experience outside of that using it, I was able to find a job where I spend all day using Raiser's Edge. Not being particularly computer-savy, it's almost unbelieveable to me how comfortable I feel using this product.

Cons

There always seems to be little kinks and bugs that make little to no sense, and many times even those at Blackbaud don't seem to know why. For example, I work a lot with tributes. Recently I discovered that when you are entering a gift and you have a tribute open, if you go into one of the tribute acknowledgee's records and then back out, RE will check off all of the acknowledgees to acknowledge even...

CM
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Connie M.

Higher Education,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackbaud Raiser's Edge NXT

Overall very pleased

Reviewed 8 years ago
Pros

The data is well organized, easy to pull, and easy to export. Although this is the only major database software I have used personally, I have heard multiple comments from others that Raiser's Edge is so much easier and more efficient than other software types on the market. Our organization has been using Raiser's Edge for over 15 years, and we are well pleased with its capabilities and performance. This...

Cons

BlackBaud is a little over-priced on some of its data cleansing services, like EmailFinder and Deceased People Finder. We often get the same service for much cheaper through our mailing house vendors.

CM
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Cait M.

Philanthropy, 11-50 employees

Used weekly for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackbaud Raiser's Edge NXT

Great for getting everyone on staff's hands in the database!

Reviewed 7 years ago
Pros

Because NXT view is so easy to use, co-workers who have difficulty using the database view of Raisers Edge are much more willing to hop in the database and find information for themselves using NXT.

Cons

There aren't as many classes through Blackbaud University focusing on NXT yet, which means learning new tips and tricks takes a little research. Hopefully the more folks use NXT, the more classes there will be!

KG
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Kelly G.

Higher Education, 501-1,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackbaud Raiser's Edge NXT

Great product for our fundraising team!

Reviewed 6 years ago

This is a great product for those who have teams where technology may not be a strong suit or entering into the full RE database is challenging. Our team is on the road often and they are able to quickly add contact reports and get simple constituent profiles on the go. As a database manager, NXT is not sophisticated enough for me to use solely, but I do utilize it occasionally so I am up to speed on the functionality.

Pros

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product!

Cons

Attachments do not integrate with RE when loaded through NXT, and there is no way to pull a report or query of attachments made in NXT. A little more integration development so the two systems can talk to one another is probably needed.

ET
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Elaine T.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Blackbaud Raiser's Edge NXT

User since 1997 with three different non-profits and it has EXCELLED

Reviewed 9 years ago
Pros

The software is one of the most comprehensive fund raising software for the Non Profit Industry. I like how is is "rigid" enough to follow normal database software protocols and data integrity standards, but also flexible enough to be set up so that it "works" for your specific organization. A 4-year private university's needs will be different than that of a food bank or foundation, so it's flexible but strong all at the same time. The vendor is coming round the bend and really starting to listen to the Customer Voice. They have the absolute best support team I've ever encountered.

Cons

Some of the additional modules, such as events and volunteers need a MAJOR re-haul, but the general funcationality is there, and many of the issues we have are specific to how our organization works. The vendor sometimes seems a little too interested in the bottom line.

JW
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Jennifer W.

Civic & Social Organization, 201-500 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Blackbaud Raiser's Edge NXT

Incredibly disappointed

Reviewed 6 years ago
Pros

NXT is easier to use than the traditional, back end with Raisers Edge when viewing records and can be accessed on your phone.

Cons

The ease of use is still light years behind other cloud-based CRMs. You only have limited access to the data and many fields are blocked (meaning you can't make changes unless you go into the more complicated back end). The biggest problem we have had has been with online gifts. We purchased Everyday Hero (which is Blackbaud's online giving module), and every time a gift comes in by a spouse, it overrides...

LH
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Lauren H.

Primary/Secondary Education,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Blackbaud Raiser's Edge NXT

The Benchmark Nonprofit Database

Reviewed 10 years ago
Pros

Blackbaud has become a one-stop shop for all things nonprofit technology-related. I love the integration between all their different products, and Raiser's Edge is the nonprofit standard for database functionality; it's highly powerful and pretty easy to learn to use.

Cons

I would like to be able to write my own custom reports without needing a full working knowledge of Crystal Reports. The "canned" reports that come with the software are highly customizable, but there are some instances where I would like to pull things a little differently from what they offer.

TK
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Ted K.

Civic & Social Organization,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Blackbaud Raiser's Edge NXT

Happy Raiser's Edge Users since 2008!

Reviewed 10 years ago
Pros

Raiser's Edge is a solid and rigorous solution for a premises-based CRM system. Using MS SQL server, it is based on industry standard and highly reliable technology. Data on gifts, constituents, events, and other common fundraising information is linked in logical, relevant, and meaningful ways. The software reflects solid understanding of how non-profits actually operate, from language to processes.

Cons

Overall, the software is very well structured. However, it can be a challenge to load external data, although there are good third-party products. Little things, like how email addresses are stored, could be improved. Also, queries could be more flexible. We wish the volunteer module was more sophisticated too.

CD
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Cheena D.

Fine Art,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Blackbaud Raiser's Edge NXT

Raiser's Edge Lifer Rant

Reviewed 8 years ago
Pros

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized. Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Cons

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

MM
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Mary M.

Fine Art, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Blackbaud Raiser's Edge NXT

Not Much to Brag About

Reviewed 7 years ago

Never again!

Pros

Supposedly, it's the industry standard. It's powerful, it has been around forever. At first glance, has all the functionality one would need.

Cons

Terribly difficult to use. Frequent technical difficulties. Does not interface well with the related product, Financial Edge. Slow response time when entering Actions. Much duplicate entry required when entering Actions and Notes. Salutations offered when entering a new account are "wonky". Way too little bang for the buck. Reporting awful and difficult.

JH
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Joe H.

Hospital & Health Care, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Blackbaud Raiser's Edge NXT

Headed in the right direction, but not yet a viable choice for everyone

Reviewed 6 years ago

As of the writing of the review, NXT is really only geared for fundraisers (gift officers, solicitors, etc.) and other "front-office" staff. Back-office folks - administrative, support, programs - are left either straddling both or staying put in RE7/the database view. To me, the cost justification would likely be dictated by how large of a "sales" staff an organization has; more fundraisers (including board or committee members) would translate to a stronger justification to buy.

Pros

- Slick, modern interface that really encapsulates the new SaaS business model into which Blackbaud is evolving - Mobility, ease of accessing data from almost any device - Potential for nifty applications with the SKY API & UX platforms

Cons

- Searching is currently only optimized for constituents; getting to the detailed info of funds, appeals, campaigns, memberships, volunteer jobs, etc. is either non-existent or only achievable via work-around. - No event, volunteer, or membership management - Lack of dynamic querying from Lists - New features are released with (seemingly) little warning and adapting to some of them can throw off any given day or week