Autotask PSA vs Freshservice

Zendesk Suite

ServiceNow

ConnectWise PSA

Kaseya VSA

ServiceNow Customer Service Management

HaloPSA

Compare Autotask PSA and Freshservice based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

Kaseya VSA is a cloud-based Remote Monitoring and Management (RMM) software built for IT professionals. It allows users to monitor, manage, and secure any endpoint from anywhere. Kaseya VSA offers automated IT solutions with comprehensive monitoring and alerting capabilities, automated patch management, auto-remediation of routine IT issues, asset and inventory management, and remote access and control for troubleshooting.

HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

Autotask PSA is an intelligent IT business management platform providing a singular view across the entire business (services, internal operations, customers, and prospects) to improve efficiency, accountability, insight, and profitability.

Access Controls/Permissions

Accounting

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Analytics

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Audit Trail

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Calendar Management

Change Management

Client Management

Client Portal

Collaboration Tools

Configurable Workflow

Configuration Management

Contact Management

Contract/License Management

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Employee Management

Expense Tracking

Financial Management

Incident Management

Inventory Management

Invoice Management

Issue Management

IT Asset Management

IT Asset Tracking

IT Reporting

Knowledge Base Management

Knowledge Management

Live Chat

Maintenance Scheduling

Mobile Access

Performance Metrics

Prioritization

Problem Management

Procurement Management

Project Management

Project Time Tracking

Projections

Purchase Order Management

Purchasing & Receiving

Quotes/Estimates

Real-Time Analytics

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reminders

Remote Monitoring & Management

Reporting & Statistics

Resource Management

Scheduling

Self Service Portal

Service Level Agreement (SLA) Management

Service Request Management

Single Sign On

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Task Scheduling

Third-Party Integrations

Time & Expense Tracking

Timesheet Management

Vendor Management

Workflow Management

Autotask PSA

Android

Web-based

iPad

iPhone

Great CRM, all we need for our technicians, nice overview, you can build almost anything. We are senior Autotask users and very happy to have bought in the past.

Support Engineer

I really like the interface of the website and the depth of functionalty to assist running a service desk is really great. Superior software for the price.

Managed Services Technician

It is overall pretty good with some quirks. Time entries are built into ticket notes so that is helpful.

Software Developer

All i  can say that its very ease to use and user friendly UI. Can track all my task in just one screen like Completed, Under-Process, Pending.

Founder, President

The sales people don't know their product and it doesn't have a lot of features. The sales people should have a PPO against them as all they do is harass.

President

I really like the interface in Autotask. It is clean and easy to navigate where I need to go.

Owner

Very convoluted and customer support is terrible.

It can be confusing to learn the system, since there is so much there.

Tooling Engineer 

Always available SAAS solution, very good qualified helpdesk.

They have been like this for the last 7+ years I have been using this product.

Director of Product Management

Monitoring of sales performans is very useful. Easy to manage customer database.

Manager of Development Services

For my basic needs of recording time per project or ticket, it's a pain to use.

Tevhnician

The concept is sound and the fields are useful.

Customer Support Manager

The email-to-ticket functionality is limited, and we ended up making our own development to integrate to AT.

Software Engineer

Overall a good PSA however needs major improvements to the API because right now it feels like they made it just to show off they have an API because it has so many limitations.

Customer Success Specialist

The ease of use with the service desk board and mobile app use.

General Manager

It can be a bit difficult to get started, but this is more of a business process issue as opposed to a product issue.

Autotask has helped us track our technicians' time, our sales process, and to remain ever mindful of our revenue and profitability. Autotask is purpose-built for our industry, and it shows.

Autotask PSA screenshot: Make Informed Decisions With Real-Time Data - Autotask’s customizable dashboards and reports empower you to make informed decisions about service delivery, profitability and business performance.

Autotask PSA screenshot: Cut Your Resolution Time With a Streamlined PSA-RMM Workflow - Transform your ticket workflow with instant access to contextual IT documentation, seamless device control and effortless time tracking and file attachment from the endpoint.

Autotask PSA screenshot: Get Predictable Cash Flow With a Streamlined Quote-to-Cash Process - Integrated quote to cash workflow simplifies everything from quoting hardware and services to invoicing and getting paid, keeping your business financially healthy.

Freelancers

Large Enterprises

Mid Size Business

Public Administrations

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

ServiceNow Customer Service Management (CSM) is a comprehensive product designed simplify and improve the customer service experience. With CSM, companies can streamline their processes, automate their workflows, and provide self-service options for customers to engage on their channel of choice.

ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to  automate & manage numerous IT enterprise services. ServiceNow can be used for cloud & virtualization lifecycle management, change orchestration, infrastructure discovery & IT governance.

Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Autotask PSA vs Freshservice Comparison (2026)

Autotask PSA

Freshservice

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives