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Autotask PSA
IT Business Management Software Platform
(14)
Autotask PSA Pricing, Features, Reviews and Alternatives
Autotask PSA FAQs
Q. Who are the typical users of Autotask PSA?
Q. What languages does Autotask PSA support?
Q. Does Autotask PSA support mobile devices?
Q. What other apps does Autotask PSA integrate with?
Autotask PSA integrates with the following applications:
LogMeIn Rescue, Acronis Cyber Backup, LogicMonitor, Datto RMM, N-sight, QuoteWerks, Auvik, QuickBooks Online Advanced, Cloud Elements, ConnectWise CPQ, Client Heartbeat, Customer Thermometer, Flow, ScalePad, Passportal, Bitium, Datto Workplace, Liongard, IT Glue, BrightGauge, MSP360 Managed Backup, Kaseya VSA, NinjaOne, Quickbooks Online, Tpad PBX, ConnectWise Automate, Naverisk, Quoter, Pulseway, Xero, ConnectWise Cybersecurity Management
Autotask PSA product overview
What is Autotask PSA?
Autotask PSA is an intelligent IT business management platform that centralizes operations to deliver the
Key benefits of using Autotask PSA
Improve Service Delivery: A complete Service Desk, with service level management and built-in customer surveys, means nothing falls through the cracks.
Reduce Billing time: Stop wasting unbillable time preparing invoices. Autotask PSA slashes the time associated with your billing cycle and improves cash flow through faster invoicing.
Capture More Billable Hours: Autotask PSA captures every billable hour and expense associated with your projects and services and tracks them against your client accounts and contracts.
Save Time and Deliver Better Service: Autotask PSA's Document Manager streamlines documentation utilization and organization to ensure accountability, standardization of service delivery, and tech insight and efficiency.
Boost Profit Margins: Instant access to real-time profitability analysis lets you quote projects and services more accurately than ever before.
Get Control of your Business: With a 360° view of your entire operation, you’ll know instantly what’s due, what’s billable, which employees are underutilized and which clients are most profitable.
Typical customers
Platforms supported
Support options
Training options
Not sure about Autotask PSA? Compare it with a popular alternative
Autotask PSA
Starting from
No pricing info
Starting from
60
Per month
Flat Rate
Autotask PSA pricing information
Value for money
4.0
/5
126
Starting from
No pricing info
Pricing options
Value for money contenders
Autotask PSA features
Functionality
4.2
/5
126
Total features
86
10 categories
Most valued features by users
Functionality contenders
Autotask PSA users reviews
Overall Rating
4.3
/5
126
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7.98/10
62
42
18
3
1
Dan G.
Javier G.
Overall rating contenders
Matt H.
President
Information Technology and Services, 11-50 employees
Review source
Transcript
Matt H.: Hey, I am Matt, president of a local IT company. I give Autotask PSA a five. For more reviews...
Sarah U.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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You can keep track of open, closed tickets. You can set different categories for your tickets with different priories and urgency. It lets you search by company name, contact or even ticket number. Within the tickets themselves you can create ticket, templates, link computers by name, categories by different issues, hardware, software etc, also the notes section and add attachments is great. I love this site
This is a multi use site. We manage multiple companies and it organizes it perfectly.
Sometimes it goes down during maintenance or a glitch, otherwise good
Ben L.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
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Autotask is a clean solution to IT ticketing needs that can otherwise be a complete mess to sort through.
Autotask is highly customizable and sorts everything into queues easily. AT tracks more aspects of the business than other ticketing platforms I've used.
Autotask has an intricate back-end with many rules and settings... sometimes the rules can overlap each other and it's not always clear where to find the solution if a taskfire is misfiring or failing.
Pablo L.
Used daily for 2+ years
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The integration of multiple components (sales, ticketing, RMM, leads, quotes) is nice to have and is ideal in today's world where managed services providers need all innone solutions
Every feature unfortunately seems half baked. Some examples of this are: There is no direct integration with quoting resellers like Ingram to get sales data (unless you buy a 3P module such as QuoteWerks), deleting tickets is a colossal nightmare which can't be done via their API. Their APIs in general are fairly poor as they don't let you do basic functions such as deleting configurations or tickets, setting a ticket creator or setting the name of the person that is doing a note or comment (these features are only available via their email gateway or through the portal itself. There is no ability to truly lock down a user account, help desk users are able to pull reports of other members utilization and work being performed even if they are not queue owners.
Kevin H.
Information Technology and Services, 11-50 employees
Used daily for 2+ years
Review source
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I use Autotask daily to manage projects, tickets, contracts and pull reports required to fulfil my duties. Other than Teams and Outlook, its the platform I rely on most. Autotask is infinitely customisable so almost any business problem can be solved. Workflows allow automated events from notifications to status changes to be configured based on an unlimited list of triggers. Contract management and...
Autotask provides a platform that covers almost everything required by an MSP that takes its business seriously. Its infinitely customisable and can be configured to do almost anything. The ticket management system is excellent and the integrated contract and time management features are indispensable for MSPs that sell many different services.
The user interface is outdated which can make the platform difficult to use and configure. The project management features in Autotask still feel neglected and lack many features now considered to be basic by modern standards. The procurement section is also cumbersome and lacks the flexibility needed by most businesses.
Jaden G.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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Overall I would recommend this software. We use it daily for a few years now. It is great for documentation and tying it to the company. The ticketing works well and the alerts are great.
I use this product every single day as our ticketing software. It is great. It is easy to create widgets to track metrics as well as keep account of tickets. I also like the ability to create configuration items and easily tie them to the company they go with.
Its a little slow to respond sometimes. It does not like when you are trying to edit/save two tickets at the same time. Other than that not much complaints.
Common Autotask PSA comparisons
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